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In the beginning was the work Photo: http://online.wsj.com/article/SB10001424052748704476104575439723695579664.html
<ul><li>Business processes </li></ul><ul><li>Transactions </li></ul><ul><li>Meetings </li></ul><ul><li>Conversations </li>...
The Happy Sharing Place Photo credit http://janeheller.mlblogs.com/2009/05/15/yankees-win-series-kumbaya-or-whatever/
Knowledge Systems (a.k.a. Happy Sharing Place) “ Above the Flow” of work Daily Flow of Work <ul><li>Business processes </l...
Enterprise Collaboration Daily Flow of Work Knowledge Capture and Reuse Ideation and Insight Generation Real-time Q&A <ul>...
Some examples
What it takes <ul><li>Functional requirements: </li></ul><ul><li>Streams AND pages </li></ul><ul><li>Systems of record int...
What do staff need? Photo credit: 123rf.com
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Social in the Flow of Work, Enterprise 2.0 Santa Clara, 2011

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Social Software Needs to Live in the Flow of Work

That's easy to say, but hard to achieve. Today's flow of work runs through a complex array of systems of record: ERP, CRM, order management, procurement, document management, intranet, and our old frienemy email. Legacy investments have been made. Work habits have been established. How--and why--should we set about to create change? Learn how to create a technology experience that has both transactionable and social elements by blurring the barriers between the social apps and non-social apps.

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Social in the Flow of Work, Enterprise 2.0 Santa Clara, 2011

  1. 1. In the beginning was the work Photo: http://online.wsj.com/article/SB10001424052748704476104575439723695579664.html
  2. 2. <ul><li>Business processes </li></ul><ul><li>Transactions </li></ul><ul><li>Meetings </li></ul><ul><li>Conversations </li></ul><ul><li>Knowledge Systems </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Learning systems </li></ul><ul><li>Document management </li></ul>Daily Flow of Work Knowledge Reuse Insight Generation Expert Location Traditional knowledge systems
  3. 3. The Happy Sharing Place Photo credit http://janeheller.mlblogs.com/2009/05/15/yankees-win-series-kumbaya-or-whatever/
  4. 4. Knowledge Systems (a.k.a. Happy Sharing Place) “ Above the Flow” of work Daily Flow of Work <ul><li>Business processes </li></ul><ul><li>Transactions </li></ul><ul><li>Meetings </li></ul><ul><li>Conversations </li></ul>Leap of Faith
  5. 5. Enterprise Collaboration Daily Flow of Work Knowledge Capture and Reuse Ideation and Insight Generation Real-time Q&A <ul><li>Business processes </li></ul><ul><li>Transactions </li></ul><ul><li>Meetings </li></ul><ul><li>Conversations </li></ul>Social Networking “ In the Flow” of work
  6. 6. Some examples
  7. 7. What it takes <ul><li>Functional requirements: </li></ul><ul><li>Streams AND pages </li></ul><ul><li>Systems of record integration (Social Layer) </li></ul><ul><li>LDAP/SSO integration </li></ul><ul><li>One stop shop for: </li></ul><ul><li>Company directory </li></ul><ul><li>News </li></ul><ul><li>Documentation </li></ul><ul><li>Live data feeds </li></ul><ul><li>Conversations </li></ul>
  8. 8. What do staff need? Photo credit: 123rf.com

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