Top 10 banks of india

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Top 10 banks of india

  1. 1. Social Hues Social Media reviews on Indian Banks
  2. 2. Report Overview <ul><li>Over 25 keywords were tracked for both private and public sector banks, consumer benefits and concerns </li></ul><ul><li>Time period: June 2010 – June 2011 </li></ul><ul><li>Results overview </li></ul><ul><ul><li>Discussions are more about banks which offer consumer services and about customer support concerns </li></ul></ul><ul><ul><li>Most positive reviews are for ease of operative account handling and wide network coverage provided by most banks </li></ul></ul><ul><ul><li>Concerns are for non-user friendly interfaces with online banking and confusing terms and conditions of most banks </li></ul></ul>
  3. 3. Excellent Service Good Service Average Service Poor Service Indian Banks Investment Options Network coverage Internet banking Operative account Handling Mobile banking Customer service Business banking SBI HDFC Bank ICICI Bank Punjab National Bank Axis Bank Bank of Baroda Bank of India IDBI Bank Canara Bank Union Bank of India
  4. 4. Preference of On-The-Go Banking While SBI and Punjab National Bank have more people using its Internet banking facilities, ICICI and Axis Bank are more popular for their mobile banking services
  5. 5. Scale 1 - 10 GOOD Service POOR Service
  6. 6. Sentiment for customer support
  7. 7. Sentiment tone SBI Bank
  8. 8. Sentiment tone HDFC Bank
  9. 9. Sentiment tone ICICI Bank
  10. 10. Sentiment tone Punjab National Bank
  11. 11. Mentions
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