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Francesca Giraudio - Vodafone: the digital learning revolution

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Francesca Giraudio - Vodafone: the digital learning revolution

  1. 1. Vodafone: the digital learning ®evolution Francesca Giraudo Learning Manager - Vodafone
  2. 2. Market landscape: Big Changes due to several development Network coverage , faster and more secure Vodafone Customers are “always-on” Internet is a mass market phenomenon Mobile Devices are innovative and user friendly designed Digital Contents (videos, music, documents, photos …) Innovative Services (Application, Cloud, …) New way of communicating and socializing (Facebook, …) 2
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  4. 4. Our learning vision Making it simple for people to learn what they need to perform at their best, realise their potential and deliver an admired Vodafone 4
  5. 5. Our drivers SIMPLICITY EFFECTIVENE INNOVATION SS 5
  6. 6. Effectiveness – retail transformation Measuring results Leading the transformation Understanding business needs 6
  7. 7. Simplicity: one catalogue 7
  8. 8. Innovation Knowledge sharing E-learning Gamification 8
  9. 9. Online eLearning: Inspirational and Interactive 9
  10. 10. Gamification 10
  11. 11. Knowledge sharing & collaboration 11 With Responsa, our Q&A and knowledge management tool, we answered to more than 350 questions from our sales agents in one week. Responsa enables a collaboration process that involves marketing, product & service department and our sales force.
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