$1.3 TrillionAnnual value that can be unlocked bysocial technologiesMcKinsey Global Institute 2012It’s not Big. Its really, really BIG
Increase RevenueDecrease CostMitigate RiskContinuouslyDelight and SatisfyCustomersImprove TalentPerformanceOptimize theDemand andSupply ChainMake Data DrivenDecisions at everylevelHere’s your reality
But almost allbusiness activities haveunstructured gaps to fill.Transactional systems are excellent atrepeatable processesThe Transformational Opportunity from Social Collaborationwill come from closing Business Loops
95%Is the increase in profits byboosting customerretention by 5%Manage customer recordsand interactions andanalyze trends.Customer PerformanceTraditional CRM ButFlowtown/Spoken communications : http://ow.ly/jgMb8
Build strong customercommunities to delightcustomers and loweracquisition costs.Manage customer recordsand interactions andanalyze trends.Customer PerformanceCustomer NetworksTraditional CRMThat’s closing the loop
Talent PerformanceTalent Management ButQuickly ramp upemployees to shortentime to productivity.$135,000 per yearAverage cost to onboardand support a salesperson.Source: Forrester Research – Sales Enablement Forum
Talent PerformanceThat’s closing the loopTalent Management Talent NetworksManage goals andlearning objectives.Leverage knowledge as astrategic asset.
Financial Performance & Risk MitigationExecute Order to Cash,Identify Risk, ManageCompliance.Financial Management88%Of CFOs believe morestreamlining of financialprocesses is needed to increasecompany performance.But
Financial Performance & Risk MitigationThat’s closing the loopExecute Order to Cash,Identify Risk, ManageCompliance.Financial ManagementManage exceptions anddrive decisions.Performance Networks
Supply Chain PerformanceSupply ChainManagementButExecute Procure to Payefficiently.42%Need more cost reductionby increased efficiencies incommunications andtransactions.Source: Aberdeen Supplier networks v2.0, April 2012, Constantine G. Limberakis
Supply Chain PerformanceThat’s closing the loopSupply ChainManagementBusiness NetworksExecute Procure to Payefficiently.Galvanize your supplychains to becomestrategic partners.
PeopleApplica-tionsContentProcessesDataCustomersPartnersEmployeeNetworksCRMHCMSupply ChainERPDocumentsVideosLead to CloseOrder to CashSocial Media DataInternal DataThe Next Chapter: Social collaboration needs to surface atthe point of decision making, action and business execution.To accelerate real business performance.
… is practical: It leverages your existing investments and feeds yourexisting KPIs to drive revenue, reduce costs, and mitigate risk… is available: Comes integrated, today.… is achievable: You already have most of the ingredients:applications, processes, data, contentThis version of Social Collaboration….The Future of Work is here. Start Now.