Rossi reinventing customer relationship in banking industry

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Rossi reinventing customer relationship in banking industry

  1. 1. Reinventing CustomerRelationship in Banking IndustrySocial Business Forum 201313 Giugno 2013ING Direct Italy
  2. 2. START REGULAR P2P PROJECTTO KEEP BUSINESS MORESOCIALSHARE RESULTS TO CREATE ACOMMON P2P CULTURESET A SHARED CRITICAL MASSOBJECTIVEINTERACTION MODELEMPLOYEE ENGAGEMENT ANDEMPOWERMENTFIND EVANGELISTSSTART FROM PEOPLEAND COMPANYMISSIONemployeeprospectscustomers

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