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For profit, productivity, and personal benefit: creating a collaborative culture at Deutsche Bank John Stepper

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For profit, productivity, and personal benefit: creating a collaborative culture at Deutsche Bank John Stepper

  1. 1. Creating a collaborative culturefor profit, productivity & personal benefitJohn Stepper - Social Business Forum - Milan 2012
  2. 2. We started here...
  3. 3. And wound up here.
  4. 4. What’s it worth?
  5. 5. Top 4 US banks alone have1.1 million employees& spend $287 billion.
  6. 6. Communities of Practice:3,000 people40,000 person-hours€2 million savings
  7. 7. 20+ways to generate value
  8. 8. 1 # Communities of PracticeMeasure: systematic collection of value stories
  9. 9. 3 # Curated knowledgeMeasure: Based on representative models
  10. 10. 8 # Self-service websitesMeasure: Based on representative models
  11. 11. 11# Optimizing asset inventory Measure: Actual counts
  12. 12. 16
  13. 13. ...#21 Lead generation#22 Cross-selling#23 Client service#24 On-boarding#25 Internal mobility ...
  14. 14. WIIFM?(What’s in it for me?)
  15. 15. Reputation +Opportunities
  16. 16. How?
  17. 17. Working out loud= Observable work + Narrating your work
  18. 18. Building a purposefulsocial networkInaugural class - April 2012
  19. 19. Next: Institutionalizing collaboration
  20. 20. Grazie

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