Sap crm online training course content

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http://smartmindonlinetraining.com/sap-crm-online-training/
SAP CRM Online Coaching provided by Smart Mind online training with real time projects by IT industrial experts who had 10+ yr of experience in SAP CRM

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Sap crm online training course content

  1. 1. SAP CRM Online Course - Smart Mind Online Training, Hyderabad www.smartmindonlinetraining.com Ph: +91 9949599844, +919949566322 contact@smartmindonlinetraining.com SAP CRM Online Training Course Content Faculty: Real time and certified (Includes theoretical as well as practical sessions) • Overview and Introduction • Foundation & Architecture of my SAP CRM • my SAP CRM Analytics • my SAP CRM Marketing • my SAP CRM E-Commerce • my SAP CRM Channel Management • my SAP CRM Sales • my SAP Interaction Center • my SAP Service • my SAP Field Applications (with focus on Mobile Service) • my SAP CRM for Industries • Integration with other My SAP suite of modules • CRM Base Customizing • CRM Basic data & Customizing settings for these objects: • Business partner • Organizational model • Territory Management
  2. 2. SAP CRM Online Course - Smart Mind Online Training, Hyderabad www.smartmindonlinetraining.com Ph: +91 9949599844, +919949566322 contact@smartmindonlinetraining.com • Product master CRM Business Transactions • Overview of generic functions in business transactions • Activity Management (including Activity Journal and Groupware Integration) • Transaction type and item category customizing for these objects • Middleware settings: • Middleware connections to R/3, APO and CRM • CRM Business Partner - CRM Middleware • CRM Middleware – Sales and Billing • Basic concepts of CRM middleware • Replication administration • Monitoring & error handling • Implement “Customer Interaction Centre” • Architecture landscape • Agent functions and processes in the IC • Define CIC Profile and Customer-Specific Workspaces • Define Front-office framework • Component Configuration • Action Box Configuration • CTI Configuration • Client Implementation Case Study - Live Exercise • Implement “Internet Sales”
  3. 3. SAP CRM Online Course - Smart Mind Online Training, Hyderabad www.smartmindonlinetraining.com Ph: +91 9949599844, +919949566322 contact@smartmindonlinetraining.com • Architecture and landscape • set up logical system and connection with OLTP R/3 and APO • Configuration of the CRM Server – Base Customizing • Configuration Web Application • Creating Product catalogs • Publication of Product Catalog content • Create Internet User for order processing • Sales Transactions using “Internet Sales” • Web Shop Maintenance • Client Implementation Case Study - Live Exercise • Implement “CRM- Marketing” • Opportunity Management • Activity Management • Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution) • Marketing Calendar • Customer Segmentation • External List Management • Lead Management • Marketing Analytics

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