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Why Testing Matters

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Over the past few months, we've been exploring Why Testing Matters. We asked some of our favorite experts, our employees, and our community. Here is everything we found out!

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Why Testing Matters

  1. 1. #WhyTestingMatters From our favoritesoftware fails towords of wisdom from testing experts- see why we think testing matters.
  2. 2. Our Favorite Fails… Presentation Title
  3. 3. Page Proprietary & Confidential 3 Apple’s recentiOS 11.1 update camewith a host of glitches. Users report that the new system won’t type the letter“I,”and emits a cracklingsound during phone calls.As a result, many customers inadvertently bought afancy,white paperweight instead of a new iPhone 8 Presentation Title
  4. 4. Page Proprietary & Confidential 4 Haveyou everwondered who removes the more unsavory content fromyour newsfeed so that you don’t haveto see it?This summer, a software bug at Facebook helped hate groups answer that question by revealingthe identities of 1000+ of their moderators. Presentation Title
  5. 5. Page Proprietary & Confidential 5 Has your GPS everled you astray?It could have been atiming anomaly! Last year,a bug caused a global GPS time delayof a whopping 13 microseconds, affectingusers for severalhours. Presentation Title
  6. 6. Page Proprietary & Confidential 6 Delaysin testing caused the release of BART’s new fleetof traincarsto be pushed back by severalmonths. Reports indicate that the exterior of the newtrams aregood to go, but that performance monitoring maybe holding up the process. Presentation Title
  7. 7. Experts’ Insight Presentation Title
  8. 8. Page Proprietary & Confidential Jess Ingrassellino 8 Senior TechnicalStaffin QA at Salesforce Earlyinmycareer,Iworked onaproduct thatusedmultiple datapointstomakepredictions abouthow muchtraffic astorecouldexpect. Becausetheproduct usedmultipledata points,itwasimportant foreachdatapointtodelivercorrect information. Atonejuncture, ourcustomerssaidthattheirvideocapture datawasreturning different numbers thanourreports. Uponfirstglance,our numberswere notdifferent thanreported numbers.Idug deeper. Therewere discrepanciesinthevideoscapture thatwere not reflected inthesoftware. By watching hoursofvideos,Iidentified what washappening, andbrought samplestotheengineering team. Inthiscase,testing andfollowing myhunchresulted inreplacing ourthird-party vendor,whichresulted inmore accuratevideocapture data.Ultimately,mytestsresultedinmoreaccuratedata,which tighteneduptheprediction engine.Fortunately, wewere abletocatch andaddressthisissueintesting,butitmighthavebeenadifferent storyifthecompanyhadinaccuratetraffic predictions aroundthe holidays. Presentation Title
  9. 9. Page Proprietary & Confidential T.J. Maher 9 Senior QA Engineer and Ministry of Testing Boston Organizer TheteamdevelopinganewEuropeanUnionshoppingcartfoundoutquicklythattheVATtaxtestserverwasflaky.Butwas thatthecauseoftheone-centdiscrepancybetweentheestimatedandactualpricethatrandomlyappeared?Everyoneonthe teamthoughtso.Iwasn’tsure. TakingmySeleniumscriptthatplacedanEUorder,Iloopedittwentytimes,collectingdataallthewhile.Ithadafailure rateof 40–60%.AftershowingthemetricsgatheredtothenewdeveloperassignedtotheEUcart,hecheckedhiscode.Itturnedout hehadmadearoundingerrorcalculatingtheestimatedandactualtaxdifferently. Doessomethingnotfeelright?Don’tjustgowithahunchoragutfeeling.Makesuretodothelegworkrequired. Presentation Title
  10. 10. Page Proprietary & Confidential Mike Lyles 10 QA Directorat MikeWLyles.com Testingdoesn’tmatter.Notalways.Butitdoesmatterwhenyourfavoriteappdoesn’twork,oryourfinancialtransactionfailsto processforyou!Thereisanoldsaying“ifatreefallsinthewoodsandnoonehearsit,doesitreallymakeanoise”.Thesame appliestotesting.Testingneedsapurpose. Weneverrealizethepowerofautocorrectuntilsomethingassimpleastheword“It”isautocorrectedto“I.T.”inthelatest versionofiOS.Therefore,I.T.matterstothatpersonusingtheirphoneandappearingtosaythewrongthings!Testingis importantwhenweneedtocommunicatecorrectly! Somanytimes,eventhesimplestofdefectscancausethemostgrieftous.Thefirsttimeyoufindyourselftryingtousea productthatsimplydoesnotworkasexpected,youtoowillrealizethattestingdoesmatter. Presentation Title
  11. 11. Page Proprietary & Confidential Trevor Atkins 11 Principal Consultant at ThinkTesting.com Therearesomanyfactorsthatcontributetosoftwarebeing‘ofquality‘thattypicallyyouhaveonlytheresourcestomakea fewstandout.Thosethatareemphasizedbecomepartofyourbrand.Youwouldn’twantyourbrandtobecomeinfamousfor afaultydecisionthatcouldhavebeenpreventedbysmartertesting,wouldyou? Testingcanbeatrustedadvisortohelpthebusinessmakeinformeddecisionsaroundquality–likewhentorelease.Inother words:Testingmattersbecausequalitykeepscustomerscomingbackformore. Presentation Title
  12. 12. Page Proprietary & Confidential Rosie Sherry 12 Ministry of Testing Founder and Former BossBoss Testingmattersbecausesoftwareiscomplex.Increasinglycomplexasthetechnologyconnectsandintegrateswithsomany othermind-boggling‘things’. Testingmattersbecausehumansarecomplexandfallible.Nomatterhowhardateamwilltry,mistakeswillhappen.Good testingincreasesthechanceofstoppingthemgetthrough. Testingmattersbecausethesoftwareexperienceiscrucialtoabusiness’ssuccess.Whoelsewillgothroughtheeffortof gettingtoknowyoursoftwareinsideout? Testingmattersbecausebugswillexist,likeitornot,andwhilstintheoryanycanfindabug,testersaretheonesthatwillhave thetimeandknowledgetohelpyouhavetheconfidencetorelease. Presentation Title
  13. 13. Insiders’ Perspectives Presentation Title
  14. 14. Page Proprietary & Confidential Testing Matters Because… 14 User experience affectsyour brand image. Presentation Title
  15. 15. Page Proprietary & Confidential Testing Matters Because… 15 You can’tmeetyour business objectiveswithout quality software. Presentation Title
  16. 16. Page Proprietary & Confidential Testing Matters Because… 16 You could be exposing your customers (and your company!) to security risks. Presentation Title
  17. 17. Page Proprietary & Confidential Testing Matters Because… 17 Attention spans areshorter than ever. Presentation Title
  18. 18. Page Proprietary & Confidential Testing Matters Because… 18 You can’tcontrol the future, but software testing is the next best thing. Presentation Title
  19. 19. Community Comments Presentation Title
  20. 20. Page Proprietary & Confidential Input from the SmartBear Community “Fewercomplaints meanslesstimeputting outfiresandlettingthe teamworkonnewdevelopment andisn’tthatthefunpart? Dothe testingevenifitseemsboringanditwillendupgivingyoumoretimeto dowhatyoureally wanttodo.” “Macy’sUSisthetopshopping destination. Oneofthebestseasonsto earnandmakeprofitforMacy’sisBlackFriday.ThisblackFriday,there wasanissuewithworkingofCreditcards.Customerslineupforhours andthenifthesystemdoesn’t respond, thefrustration levelslineup too!!!” “Oneofmyco-workersusedtoworkforarailroad companywherethe softwarethatcontrols theautomaticbreaking oftheengines wasbeing tested.Heusedaruleofthumbthattheywould allclimbaboard thetrain withthenewsoftwarerunning andaimthetrainatawall,expecting the softwaretokickinandstopthetrain. Iftheycouldnotconfidently do that,thenthesoftwarewasnotreadyforrelease.” Marsha_R Sweta_Desa tristaanogre 20 Presentation Title
  21. 21. Page Proprietary & Confidential Join Us on YouTube Live: Why Testing Matters 21 Wednesday, April 18th at10 AM EDT Presentation Title What new software testing trends are coming in 2018? What are the best hidden gems in TestComplete & ReadyAPI? Jeff Martin, Test Product Owner & Temil Sanchez, Sales Engineer Team Lead, will answer all your burning questions LIVE on Thursday, March 29th. Submit your questions in advance by asking a Zoom question. YouTube Live Link: https://www.youtube.com/watch?v=bJFHaGwC0Z8
  22. 22. Thank you! Subtitle

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