Do The Right Thing - Empowering Your Test Teams

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Margo Visitacion of Forrester Research discusses how empowered testing teams can work effectively with their business counterparts to plan and execute highly focused test cycles that, through a combination of manual and automated testing will assure that the highest quality software is being released.

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  • Do The Right Thing - Empowering Your Test Teams

    1. 1. Webinar:Do The Right Thing –Empowering Your Test TeamsTwitter: #SBeventGuest Speaker: Margo Visitacion,Vice President, Forrester ResearchHost: Derek Langone,President, SmartBear Software © 2011 Forrester Research, Inc. Reproduction Prohibited
    2. 2. Agenda Introductions Do The Right Thing - Empowering Your Test Teams Q+A © 2011 Forrester Research, Inc. Reproduction Prohibited
    3. 3. FAQ Questions – You can submit questions at any time – Use the “Questions” feature in your GoToWebinar Panel Twitter: Share the event live using #SBevent Replay will be available at SmartBear.com © 2011 Forrester Research, Inc. Reproduction Prohibited
    4. 4. Guest Speaker Margo Visitacion is Vice President at Forrester Research serving Application Development & Delivery professionals. Margo focuses on the areas of project management, project portfolio management, PMO, software testing, quality assurance, and Agile test methodologies. While at the independent research firm Forrester, she has covered project and program management, project portfolio management, project-based organizations, integrated IT management, requirements management, quality assurance, and testing processes. © 2011 Forrester Research, Inc. Reproduction Prohibited
    5. 5. Do The Right Thing - Empowering Your Test TeamsMargo Visitacion, Vice PresidentMarch 1, 2011 © 2009 Forrester Research, Inc. Reproduction Prohibited 2011
    6. 6. AgendaQuality is hard – it’s time to step upEmpower your QA team to make a differenceTaking a team approach to build on positive changeAdopt tools to streamline the processRecommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
    7. 7. Making sure your applications meet high quality levels doesn’t have to be hard© 2011 Forrester Research, Inc. Reproduction Prohibited
    8. 8. Make the most of your budget: one third of spendinggoes to application development and maintenance © 2011 Forrester Research, Inc. Reproduction Prohibited
    9. 9. And you must balance quality across new andexisting apps © 2011 Forrester Research, Inc. Reproduction Prohibited
    10. 10. AgendaQuality is hard – it’s time to step upEmpower your QA team to make a differenceTaking a team approach to build on positive changeAdopt tools to streamline the processRecommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
    11. 11. To empower your team, you first must realize that quality must be more than testing grown up Late 00’s/10’s + 80’s/early 90’s beyond? •Quality Assurance • Engineering focus •Quality management• Testing = profession • Combined focus • Process driven Late 90’s/early 00’s • Testing = profession • Tools difficult and • Pragmatic process complex •Quality control • Great usability increase • Quality multiphase • Over the wall •Broader tools adoption process • Testing = necessary • Iterative and •Testing final phase evil collaborative testing process • Tool usability increases, adoption low • Emphasis shifts to business focus • Attitude shifts to code, implement, fix © 2011 Forrester Research, Inc. Reproduction Prohibited
    12. 12. Which team are you? The empowered testing team • Introduced early in the cycle • Part of the development and design process • Part of the project initiation process • Tests early and often • Is enabled to make the tough call The powerless testing team • Gets content at the last minute • Has no insight into development process • Has little insight into business stakeholders needs • Cannot hold up the cycle must squeeze their tests to fit in a compressed cycle if other team members slip © 2011 Forrester Research, Inc. Reproduction Prohibited
    13. 13. Empowered teams focus on quality from day one Post Mortem Deployment Business determines objectives, sets End to end testing requirements UAT Business stakeholders,BAs & test team set quality andperformance requirements for Development & functional and non functional testing continues requirements Continuous build and Design and development integration based upon requirements Continuous testing manual and automated Set test planning & Static and automated Automation strategy performance testing starts © 2011 Forrester Research, Inc. Reproduction Prohibited
    14. 14. Taking the first steps Drives: • Test planning • Automation strategies • Identification of sourcing needs Requirements User stories “Situational realities” Risks/opportunities © 2011 Forrester Research, Inc. Reproduction Prohibited
    15. 15. Empower your team to set the bar before testing even begins • Quality thresholds • Performance thresholds • Performance rangesRequirements • Negotiable and non negotiable • Determining testability • Data mapping • Integration testability Design • Mapping automation strategy • Functional testing design • User experience design • Performance designDevelopment • Regression testing design © 2011 Forrester Research, Inc. Reproduction Prohibited
    16. 16. AgendaQuality is hard – it’s time to step upEmpower your QA team to make a differenceTaking a team approach to build on positive changeAdopt tools to streamline the processRecommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
    17. 17. Empowerment doesn’t belong to testers alone • Setting requirements Business Stakeholders • Validates design • Approves change • Gather requirements • Refines Business requirements analysts • Reviews change • Supports testing • Leverages requirements for design and build • Unit tests Developers • Some integration tests • Writes test harnesses • Supports testing • Validates requirements • Helps define quality criteria • Designs test plans, Testers scripts • Executes tests • Regression test • Oversee UAT © 2011 Forrester Research, Inc. Reproduction Prohibited
    18. 18. Testing belongs to everyone – apply situational reality • Business: Sets expectations • BAs: Refine expectations • Developers: Translate expectationsRequirements • Testers: Question and validate expectations • Developers: Create the design • Business validate design • BAs: Validate design Design • Testers: Verify impact and validate design • Developers: Create/integrate the application • Business; Validate the application’s ability to meet requirements • BAs – validate application meets requirementsDevelopment • Testers: Validate requirements and expectations provide the greenlight © 2011 Forrester Research, Inc. Reproduction Prohibited
    19. 19. AgendaQuality is hard – it’s time to step upEmpower your QA team to make a differenceTaking a team approach to build on positive changeAdopt tools to streamline the processRecommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
    20. 20. Using tools to empower your teams Project planning AnalysisDeployment Requirements planning definition Test Design Execution Plan ExecuteChange/risk Requirementsmanagement management Deployment preparation Configuration Build Quality mgmt management Support UAT Deploy Deployment Beta © 2011 Forrester Research, Inc. Reproduction Prohibited
    21. 21. Tools can and will cut down schedule time if you plancarefully • Prioritize tests • Describes what • Provide date when how and why constraints • Provides sequence • Provides thresholds of testing • Provides ranges • Automation plans • Provides caveats • Allocates testers and tests Requirements Test Plans Regression Phased testing • Increases • Sequenced testing automation by type through phases • Kicks off automation • Start regression plans © 2011 Forrester Research, Inc. Reproduction Prohibited
    22. 22. AgendaQuality is hard – it’s time to step upEmpower your QA team to make a differenceTaking a team approach to build on positive changeAdopt tools to streamline the processRecommendations © 2011 Forrester Research, Inc. Reproduction Prohibited
    23. 23. Recommendations Empowerment begins when you recognize QA as a profession Start early and drive collaboration across the team from the requirements process Drive a team approach through processes and methodology Tools will help – use them wisely – plan for business process driven automation and use that to manage regression testing © 2011 Forrester Research, Inc. Reproduction Prohibited
    24. 24. Thank youMargo VisitacionMvisitacion@forrester.comwww.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
    25. 25. Questions?  Please type your questions into the chat window © 2011 Forrester Research, Inc. Reproduction Prohibited
    26. 26. Thank You! © 2011 Forrester Research, Inc. Reproduction Prohibited

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