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1Business IT Architecture Series ASIA 2013 1
Session: Information Management –
The Weakest Link In Your IT Value
Chain?
Mark Smalley mark.smalley@aslbislfoundation.org...
3Business IT Architecture Series ASIA 2013 3
Oslo
Stockholm
Minneapolis
/ St Paul
London
Bangkok
Kuala Lumpur
Singapore
Go...
4Business IT Architecture Series ASIA 2013 4
AmsterdamAmsterdam
5Business IT Architecture Series ASIA 2013 5
Amsterdam
6Business IT Architecture Series ASIA 2013 6
7Business IT Architecture Series ASIA 2013 7
8Business IT Architecture Series ASIA 2013 8
Happiness(%)
Manager
Program
m
er
Consultant
Paradigmologist
Work is more fun...
9Business IT Architecture Series ASIA 2013 9
Q > A
Warning
10Business IT Architecture Series ASIA 2013 10
Audience
Participation ?!?!
Feel free to ask questions
and add to the discu...
11Business IT Architecture Series ASIA 2013 11
Poll
Where do you work? (employed or contractor)
1.Business department
2.IT...
12Business IT Architecture Series ASIA 2013 12
Poll
Top IT priorities
What’s your organization’s highest IT priority?
1.Lo...
13Business IT Architecture Series ASIA 2013 13
● Information Management
● Organization > Information Systems
● Architectur...
14Business IT Architecture Series ASIA 2013 14
Architecture
ConstructionConstruction Operation & UseOperation & Use
Design...
15Business IT Architecture Series ASIA 2013 15
Architecture
ConstructionConstruction Operation & UseOperation & Use
Design...
16Business IT Architecture Series ASIA 2013 16
IT Paradigmologist
at work
17Business IT Architecture Series ASIA 2013 17
IT Paradigmologist
at work
What can
you actually
change?
What can
you actua...
18Business IT Architecture Series ASIA 2013 18
IT Paradigmologist
at work
19Business IT Architecture Series ASIA 2013 19
IT
Org
User
Org
Demand
SupplyUse
Info
Syst
Big IT Picture
20Business IT Architecture Series ASIA 2013 20
Info
Syst
Information
Systems
Information & Technology
Data
Software
Hardwa...
21Business IT Architecture Series ASIA 2013 21
Information &
Technology
Information & Technology
are Business Assets
that ...
22Business IT Architecture Series ASIA 2013 22
IT
Org
User
Org
Organizations
Values & Goals & Strategy
People & Knowledge ...
23Business IT Architecture Series ASIA 2013 23
IT
Org
User
Org
Responsibilities
Information & Technology
Data
Software
Har...
24Business IT Architecture Series ASIA 2013 24
IT
Org
User
Org
Responsibilities
Supply of IT services
Communication of
ben...
25Business IT Architecture Series ASIA 2013 25
IT
Org
User
Org
Demand
SupplyUse
Info
Syst
Big IT Picture
26Business IT Architecture Series ASIA 2013 26
IT
Org
User
Org
Demand
SupplyUse
Info
Syst
Big IT Picture
Functionality?
Pe...
27Business IT Architecture Series ASIA 2013 27
Information
Management
“The means by which an organization
efficiently plan...
28Business IT Architecture Series ASIA 2013 28
Information
Management
“A corporate responsibility that needs to be
address...
29Business IT Architecture Series ASIA 2013 29
Definitions of IM
About exploiting value
Corporate responsibility
Technolog...
30Business IT Architecture Series ASIA 2013 30
Symptoms
of poor IM
Time wasted using information systems
Wrong interpretat...
31Business IT Architecture Series ASIA 2013 31
Enterprise
Traditional
IT Value Chain
Bus.
dept.
IT
dept.
Ext.
IT serv
prov...
32Business IT Architecture Series ASIA 2013 32
Disruption by
IT commoditization
Bus.
dept.
Ext.
IT serv
prov
Customer
Citi...
33Business IT Architecture Series ASIA 2013 33
New relationships
Bus.
dept.
Ext.
IT serv
prov
Customer
Citizen
Manuf.
IT c...
34Business IT Architecture Series ASIA 2013 34
Enterprise
Capability shift
and redistribution
IT
dept
Ext.
IT serv
prov
Cu...
35Business IT Architecture Series ASIA 2013 35
Classic
IT
‘Business
IT’
‘IT
logistics’
Enterprise
Capability shift
and red...
36Business IT Architecture Series ASIA 2013 36
Double
power-shift
From IT Departments to
1) External IT Service Providers
...
37Business IT Architecture Series ASIA 2013 37
Prague Spring
38Business IT Architecture Series ASIA 2013 38
Arab Spring
39Business IT Architecture Series ASIA 2013 39
Occupy
Wall Street
40Business IT Architecture Series ASIA 2013 40
Smalley
is revolting
41Business IT Architecture Series ASIA 2013 41
IT Spring
Users are
revolting!
Topple the
IT dictators!
Occupy
IT!
Liberate...
42Business IT Architecture Series ASIA 2013 42
IT Spring –
the Aftermath
43Business IT Architecture Series ASIA 2013 43
It takes two
to tango
44Business IT Architecture Series ASIA 2013 44
But who is the
weakest link?
45Business IT Architecture Series ASIA 2013 45
Weakest link?
Where would you invest in improvement?
1.IT more than busines...
46Business IT Architecture Series ASIA 2013 46
Low IM maturity in
most organizations
Source: Capgemini IM Survey 2011-2012...
47Business IT Architecture Series ASIA 2013 47
Business is
weakest link?
48Business IT Architecture Series ASIA 2013 48
Organizational
Architect
Analyse current situation
Compare with industry be...
49Business IT Architecture Series ASIA 2013 49
The Business Information Services Library (BiSL® )
●Addresses this 'underde...
50Business IT Architecture Series ASIA 2013 50
BiSL® shows user
organizations how to
● Define the information systems that...
51Business IT Architecture Series ASIA 2013 51
BiSL®
Direct
information
strategy
Change
functionality
Support
users
Govern...
52Business IT Architecture Series ASIA 2013 52
BiSL®
Planning and
resource management
Financial
management
Demand
manageme...
53Business IT Architecture Series ASIA 2013 53
IT
Org
User
Org
Info
Syst
Big IT Picture
Demand
SupplyUse
54Business IT Architecture Series ASIA 2013 54
Info
Syst
Demand
SupplyUse
55Business IT Architecture Series ASIA 2013 55
Business
Strategy
Business
Projects
Business
Operations
Information
Strateg...
56Business IT Architecture Series ASIA 2013 56
IT
Org
User
Org
Demand
SupplyConsumption
Info
Syst
57
Demand
& Use
ITSM
(supply)
Architecture Project
Management
Internal
Control
Security
EGIT
Business IT Architecture Seri...
58
Benefits Mental health
service provider
Hospital
Corporate governance 
Data registration & security 
Business process...
59Business IT Architecture Series ASIA 2013 59
● Information Management
● Organization > Information Systems
● Architectur...
60Business IT Architecture Series ASIA 2013 60
Things will improve.
They just might improve without you.
Chris Dancy
@Serv...
61Business IT Architecture Series ASIA 2013 61
mark.smalley@aslbislfoundation.org
www.linkedin.com/in/marksmalley
marksmal...
Business IT Architecture Series ASIA 2013 62
Thank You, Q&A
63Business IT Architecture Series ASIA 2013 63
Extra Slides
for Reference
64Business IT Architecture Series ASIA 2013 64
ASL BiSL Foundation
• Not-for-profit, vendor-independent, membership organi...
65Business IT Architecture Series ASIA 2013 65
Application Services Library ( ASL2 ® )
Guidance for application management
66Business IT Architecture Series ASIA 2013 66
Application Services Library ( ASL2 ® )
Guidance for application management
67Business IT Architecture Series ASIA 2013 67
History of ASL
1996 Development of the ITIL-inspired R2C framework for supp...
68
History of BiSL
1997 Development of the FBM framework for BIM by the
privatized Dutch Computer Center, RCC
2003 Rebrand...
69
Business
Custom
er
Relationship
Transaction
Product
Physical service
Informational service
Automated service
Business p...
70
Direct
information
strategy
Change
functionality
Support
users
Govern
information
management
Manage information managem...
71
Planning and
resource
management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
72
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
73
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
74
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
75
Planning and
resource
management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
76
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
77
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
78
Planning and
resource management
Financial
management
Demand
management
Contract
management
Operational
supplier
manage...
79
BiSL helps…
Role Pain Cause
Business managers
Process owners
Business analysts
Information managers
Delays and costs,
r...
80
• BiSL describes the processes for the whole
Business Information Management domain
• You decide to which degree they n...
81Business IT Architecture Series ASIA 2013 81
● Are we spending the right amount of time and
money on information and und...
82Business IT Architecture Series ASIA 2013 82
Symptoms (1/3)
Right information for the business?
● Is the right informati...
83Business IT Architecture Series ASIA 2013 83
Symptoms (2/3)
Delegation of IT supply?
● Does the business have insight in...
84Business IT Architecture Series ASIA 2013 84
Symptoms (3/3)
Appropriate use of IS?
● Are business employees getting the ...
85Business IT Architecture Series ASIA 2013 85
www.aslbislfoundation.org
bisl®, publications, white papers, e.g.:
How abou...
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Information Management - the Weakest Link (BITAS Kuala Lumpur, May 2013)

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Information Management - the Weakest Link (BITAS Kuala Lumpur, May 2013)

  1. 1. 1Business IT Architecture Series ASIA 2013 1
  2. 2. Session: Information Management – The Weakest Link In Your IT Value Chain? Mark Smalley mark.smalley@aslbislfoundation.org IT Paradigmologist, ASL BiSL Foundation Product Champion, APMG International www.aslbislfoundation.org / www.apmg-international.com Lyndon D'Oliveiro lyndon.olive@gmail.com Executive Committee Member, Iasa Malaysia Principal Architect, ATD Learning www.atdsolution.com / www.atdlearning.com / www.bitas.asia 2Business IT Architecture Series ASIA 2013
  3. 3. 3Business IT Architecture Series ASIA 2013 3 Oslo Stockholm Minneapolis / St Paul London Bangkok Kuala Lumpur Singapore Gold Coast Copenhagen Malmö Dallas Bratislava
  4. 4. 4Business IT Architecture Series ASIA 2013 4 AmsterdamAmsterdam
  5. 5. 5Business IT Architecture Series ASIA 2013 5 Amsterdam
  6. 6. 6Business IT Architecture Series ASIA 2013 6
  7. 7. 7Business IT Architecture Series ASIA 2013 7
  8. 8. 8Business IT Architecture Series ASIA 2013 8 Happiness(%) Manager Program m er Consultant Paradigmologist Work is more fun than fun – Noël Coward Smalley.IT IT Paradigmologist
  9. 9. 9Business IT Architecture Series ASIA 2013 9 Q > A Warning
  10. 10. 10Business IT Architecture Series ASIA 2013 10 Audience Participation ?!?! Feel free to ask questions and add to the discussion
  11. 11. 11Business IT Architecture Series ASIA 2013 11 Poll Where do you work? (employed or contractor) 1.Business department 2.IT department 3.External IT service provider 4.Consultant 5.Trainer 6.Other Enterprise Show of hands!
  12. 12. 12Business IT Architecture Series ASIA 2013 12 Poll Top IT priorities What’s your organization’s highest IT priority? 1.Lowering cost of IT 2.Improving reliability of IT 3.Increasing speed of change of IT 4.Using IT to improve business efficiency 5.Using IT to improve business revenue
  13. 13. 13Business IT Architecture Series ASIA 2013 13 ● Information Management ● Organization > Information Systems ● Architectural Perspective ● Trends and Business Relevance ● Industry Best Practices ● Opportunities for Architects to Help Topics
  14. 14. 14Business IT Architecture Series ASIA 2013 14 Architecture ConstructionConstruction Operation & UseOperation & Use DesignDesign Principles Guidelines ArchitectureArchitecture Components Relationships
  15. 15. 15Business IT Architecture Series ASIA 2013 15 Architecture ConstructionConstruction Operation & UseOperation & Use DesignDesign Principles Guidelines ArchitectureArchitecture Components Relationships Architecture Design Architecture Design ?!?!
  16. 16. 16Business IT Architecture Series ASIA 2013 16 IT Paradigmologist at work
  17. 17. 17Business IT Architecture Series ASIA 2013 17 IT Paradigmologist at work What can you actually change? What can you actually change?
  18. 18. 18Business IT Architecture Series ASIA 2013 18 IT Paradigmologist at work
  19. 19. 19Business IT Architecture Series ASIA 2013 19 IT Org User Org Demand SupplyUse Info Syst Big IT Picture
  20. 20. 20Business IT Architecture Series ASIA 2013 20 Info Syst Information Systems Information & Technology Data Software Hardware Wisdom Knowledge Information Data
  21. 21. 21Business IT Architecture Series ASIA 2013 21 Information & Technology Information & Technology are Business Assets that are closely intertwined but have different characteristics and need to be managed in their own right Data Software Hardware Wisdom Knowledge Information Data ?!?!
  22. 22. 22Business IT Architecture Series ASIA 2013 22 IT Org User Org Organizations Values & Goals & Strategy People & Knowledge & Skills Processes & Activities Roles & Responsibilities Relationships & Agreements
  23. 23. 23Business IT Architecture Series ASIA 2013 23 IT Org User Org Responsibilities Information & Technology Data Software Hardware Wisdom Knowledge Information Data
  24. 24. 24Business IT Architecture Series ASIA 2013 24 IT Org User Org Responsibilities Supply of IT services Communication of benefits, costs and risks Demand for and use of information and technology ?!?!
  25. 25. 25Business IT Architecture Series ASIA 2013 25 IT Org User Org Demand SupplyUse Info Syst Big IT Picture
  26. 26. 26Business IT Architecture Series ASIA 2013 26 IT Org User Org Demand SupplyUse Info Syst Big IT Picture Functionality? Performance? Security? IS being used well enough? IT changing IS quickly enough? Quality of dialogue and relationship B&IT?Demonstrate governance of I&T? Delivering (innovative) value?
  27. 27. 27Business IT Architecture Series ASIA 2013 27 Information Management “The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.” Queensland Government Information Management Policy Definitions, December 2009, version 1.0.1
  28. 28. 28Business IT Architecture Series ASIA 2013 28 Information Management “A corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to […] manage […] information appropriately and responsibly.” Association for Information and Image Management (AIIM) What is Information Management?
  29. 29. 29Business IT Architecture Series ASIA 2013 29 Definitions of IM About exploiting value Corporate responsibility Technology is not mentioned, but technological progress has fuelled the information revolution ?!?!
  30. 30. 30Business IT Architecture Series ASIA 2013 30 Symptoms of poor IM Time wasted using information systems Wrong interpretation  bad decision-making IT budget wasted on wrong things Delayed business projects Competitive disadvantage Compliance issues Business not in control ?!?!
  31. 31. 31Business IT Architecture Series ASIA 2013 31 Enterprise Traditional IT Value Chain Bus. dept. IT dept. Ext. IT serv prov Customer Citizen Manuf. IT comp.
  32. 32. 32Business IT Architecture Series ASIA 2013 32 Disruption by IT commoditization Bus. dept. Ext. IT serv prov Customer Citizen Manuf. IT comp. IT dept. Enterprise
  33. 33. 33Business IT Architecture Series ASIA 2013 33 New relationships Bus. dept. Ext. IT serv prov Customer Citizen Manuf. IT comp. IT dept. Enterprise
  34. 34. 34Business IT Architecture Series ASIA 2013 34 Enterprise Capability shift and redistribution IT dept Ext. IT serv prov Customer Citizen Manuf. IT comp. Bus. dept.
  35. 35. 35Business IT Architecture Series ASIA 2013 35 Classic IT ‘Business IT’ ‘IT logistics’ Enterprise Capability shift and redistribution Bus. dept. IT dept Ext. IT serv prov Customer Citizen Manuf. IT comp.
  36. 36. 36Business IT Architecture Series ASIA 2013 36 Double power-shift From IT Departments to 1) External IT Service Providers 2) The Business
  37. 37. 37Business IT Architecture Series ASIA 2013 37 Prague Spring
  38. 38. 38Business IT Architecture Series ASIA 2013 38 Arab Spring
  39. 39. 39Business IT Architecture Series ASIA 2013 39 Occupy Wall Street
  40. 40. 40Business IT Architecture Series ASIA 2013 40 Smalley is revolting
  41. 41. 41Business IT Architecture Series ASIA 2013 41 IT Spring Users are revolting! Topple the IT dictators! Occupy IT! Liberate the users! Ban the SLA!
  42. 42. 42Business IT Architecture Series ASIA 2013 42 IT Spring – the Aftermath
  43. 43. 43Business IT Architecture Series ASIA 2013 43 It takes two to tango
  44. 44. 44Business IT Architecture Series ASIA 2013 44 But who is the weakest link?
  45. 45. 45Business IT Architecture Series ASIA 2013 45 Weakest link? Where would you invest in improvement? 1.IT more than business 2.Both equally 3.Business more than IT Poll
  46. 46. 46Business IT Architecture Series ASIA 2013 46 Low IM maturity in most organizations Source: Capgemini IM Survey 2011-2012 Gartner EIM model
  47. 47. 47Business IT Architecture Series ASIA 2013 47 Business is weakest link?
  48. 48. 48Business IT Architecture Series ASIA 2013 48 Organizational Architect Analyse current situation Compare with industry best practices Architect/design IM processes Lead improvement project Demonstrate added value
  49. 49. 49Business IT Architecture Series ASIA 2013 49 The Business Information Services Library (BiSL® ) ●Addresses this 'underdeveloped' domain ●Specifies the activities to manage information and IT services from a business perspective Process framework, best practices, training & certification (APMG) scheme, ITIL recognition and priSM accreditation, Academic Partner The Open Group, publications with guidance, knowledge network Industry best practices for IM
  50. 50. 50Business IT Architecture Series ASIA 2013 50 BiSL® shows user organizations how to ● Define the information systems that they need ● Acquire and manage IT services effectively and efficiently, from a demand (business) perspective ● Ensure that existing information systems are used effectively and efficiently
  51. 51. 51Business IT Architecture Series ASIA 2013 51 BiSL® Direct information strategy Change functionality Support users Govern information Management Manage information management
  52. 52. 52Business IT Architecture Series ASIA 2013 52 BiSL® Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy Information strategy cluster Establish technological developments
  53. 53. 53Business IT Architecture Series ASIA 2013 53 IT Org User Org Info Syst Big IT Picture Demand SupplyUse
  54. 54. 54Business IT Architecture Series ASIA 2013 54 Info Syst Demand SupplyUse
  55. 55. 55Business IT Architecture Series ASIA 2013 55 Business Strategy Business Projects Business Operations Information Strategy Functionality Management Usage Management IT Strategy IT Projects & Releases IT Operations Application Strategy Service Strategy Application Maintenance & Renewal Service Design & Transition Application Support Service Operation IT Services IT SupplyBusiness BiSL ASL ITIL BiSL ASL ITIL Bus. Info. Mgmt incl. IT Demand Mgmt ?!?!
  56. 56. 56Business IT Architecture Series ASIA 2013 56 IT Org User Org Demand SupplyConsumption Info Syst
  57. 57. 57 Demand & Use ITSM (supply) Architecture Project Management Internal Control Security EGIT Business IT Architecture Series ASIA 2013 57
  58. 58. 58 Benefits Mental health service provider Hospital Corporate governance  Data registration & security  Business process efficiency   Business involvement   Decision-making   Resource allocation   Project after-care  Business satisfaction  Supplier management  Bottom Line
  59. 59. 59Business IT Architecture Series ASIA 2013 59 ● Information Management ● Organization > Information Systems ● Architectural Perspective ● Trends and Business Relevance ● Industry Best Practices ● Opportunities for Architects to Help Q&A ?!?!
  60. 60. 60Business IT Architecture Series ASIA 2013 60 Things will improve. They just might improve without you. Chris Dancy @ServiceSphere Warning
  61. 61. 61Business IT Architecture Series ASIA 2013 61 mark.smalley@aslbislfoundation.org www.linkedin.com/in/marksmalley marksmalley @ Twitter Smalley.IT www.aslbislfoundation.org Free downloads Newsletter Please keep in touch!
  62. 62. Business IT Architecture Series ASIA 2013 62 Thank You, Q&A
  63. 63. 63Business IT Architecture Series ASIA 2013 63 Extra Slides for Reference
  64. 64. 64Business IT Architecture Series ASIA 2013 64 ASL BiSL Foundation • Not-for-profit, vendor-independent, membership organization, founded in 2002 in the Netherlands • Professional association for Information Management and Application Management • Goal is to advance professionalization of IT from both a business and an IT perspective • Funded by 27 Demand and Supply organizations who benefit from standards and best practices • Governed by managing partners Achmea, Capgemini NL, Dutch Ministry of Defense, Dutch Tax and Customs Administration, Ordina & Quint Wellington Redwood • Facilitates the development of, and supports the use of two freely available process frameworks, ASL and BiSL, and supporting best practices
  65. 65. 65Business IT Architecture Series ASIA 2013 65 Application Services Library ( ASL2 ® ) Guidance for application management
  66. 66. 66Business IT Architecture Series ASIA 2013 66 Application Services Library ( ASL2 ® ) Guidance for application management
  67. 67. 67Business IT Architecture Series ASIA 2013 67 History of ASL 1996 Development of the ITIL-inspired R2C framework for supply- side application management by the privatized Dutch Computer Center, RCC 2000 Expansion of R2C with strategic processes and rebranding as ASL in 2001 2002 Transfer of stewardship of ASL from Roccade to the new not- for-profit ASL Foundation 2004 Rebranding of ASL Foundation as ASL BiSL Foundation 2009 First revision of ASL: ASL2 2011 ASLF & BiSLF recognized as priSM credentials
  68. 68. 68 History of BiSL 1997 Development of the FBM framework for BIM by the privatized Dutch Computer Center, RCC 2003 Rebranding of FBM as BiSL and transfer of stewardship to the not-for-profit ASL BiSL Foundation 2005 Formal launch of BiSL 2011 BiSL Foundation (BiSLF) recognized as priSM credential 2012 Second edition of BiSL (minor revisions) 2012 BiSLF recognized as ITIL Complementary Qualification The de facto standard for BIM in NL, usually with ASL for Application Management & ITIL for IT Infrastructure Mgmt Business IT Architecture Series ASIA 2013 68
  69. 69. 69 Business Custom er Relationship Transaction Product Physical service Informational service Automated service Business process Use & manage information* Acquire & manage IT services Provide IT services ITIL, ISO 20000, CMMI, ASL, USMBOK etc. BiSL Guidance for the business Business IT Architecture Series ASIA 2013 69
  70. 70. 70 Direct information strategy Change functionality Support users Govern information management Manage information management Operational Key user Business information administrator Managing Product manager System owner In line with policy CIO Information manager BiSL Framework Business IT Architecture Series ASIA 2013 70
  71. 71. 71 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management Functionality managem Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Information strategy Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management I-organization strategy Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management Operational Managing Strategic BiSL Framework Business IT Architecture Series ASIA 2013 71
  72. 72. 72 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management Is the operational information provisioning used and managed appropriately? Use management Business IT Architecture Series ASIA 2013 72
  73. 73. 73 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management What will the information provisioning look like in the near future? Functional management Business IT Architecture Series ASIA 2013 73
  74. 74. 74 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management Why and how do we change the information provisioning? Connecting processes Business IT Architecture Series ASIA 2013 74
  75. 75. 75 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management How do we manage the information provisioning? Management processes Business IT Architecture Series ASIA 2013 75
  76. 76. 76 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management What will the information provisioning look like in the future? Information strategy Business IT Architecture Series ASIA 2013 76
  77. 77. 77 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management How is the information provisioning organized? Information organization strategy Business IT Architecture Series ASIA 2013 77
  78. 78. 78 Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management Define I-organization strategy Strategic user relationship management Information lifecycle management Establish info. chain developments Establish technological developments Change- management Transition management Information portfolio management How do we align the various (semi-)autonomous plans? Information coordination Business IT Architecture Series ASIA 2013 78
  79. 79. 79 BiSL helps… Role Pain Cause Business managers Process owners Business analysts Information managers Delays and costs, reputation damage, compliancy risks, missed revenue Poor (use of) information and technology Project managers Delayed sign-off, poor professional reputation IT deliverables not embedded in business processes IT (service) managers Front-line IT practitioners IT consultants Dissatisfied users / business, feeling misunderstood Misalignment of IT with the business Business IT Architecture Series ASIA 2013 79
  80. 80. 80 • BiSL describes the processes for the whole Business Information Management domain • You decide to which degree they need to be formalized and who is responsible for what • Free publications offer best practice guidance for process improvement • Consultancy, training & certification is available for a quality boost BiSL, the Business Information Services Library Business IT Architecture Series ASIA 2013 80
  81. 81. 81Business IT Architecture Series ASIA 2013 81 ● Are we spending the right amount of time and money on information and underlying technology? ● Is this time and money well spent? Questions for the business ● Decision-making ● Right information for the business ● Delegation of IT supply ● Appropriate use of IS ● Execution ● Competences ● Responsiblities ● Relationships Business IT Architecture Series ASIA 2013 81
  82. 82. 82Business IT Architecture Series ASIA 2013 82 Symptoms (1/3) Right information for the business? ● Is the right information available to support the business processes? ● Does the business have insight into the managerial improvement requirements for information systems? ● Is the business using the potential of IT, e.g. social media, big data, BYOD? ● Is the business using IT to achieve strategic goals?
  83. 83. 83Business IT Architecture Series ASIA 2013 83 Symptoms (2/3) Delegation of IT supply? ● Does the business have insight into the costs of the information systems and whether they are normal? ● Does the business have insight into the budget that is available for use and operation of information systems and for improvements (changes, projects, programmes)? ● Is the business spending the right amount of time and money on information (technology)? ● Does the business manage change to information systems effectively? ● Has the business got the (delegation of) quality, cost and timeliness of IT services and projects under control? ● Does the business create adequate specifications for IT?
  84. 84. 84Business IT Architecture Series ASIA 2013 84 Symptoms (3/3) Appropriate use of IS? ● Are business employees getting the most out of the currently available information and information systems? ● Does the business have insight into what the employees think about the information systems and their ‘bottom-up’ improvement requirements?
  85. 85. 85Business IT Architecture Series ASIA 2013 85 www.aslbislfoundation.org bisl®, publications, white papers, e.g.: How about I&T? Give me questions, not answers BiSL & COBIT BIM Function See website for more publications

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