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Reinvent ALM (UNICOM, Amsterdam, Nov 2012)


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Reinvent ALM (UNICOM, Amsterdam, Nov 2012)

  1. 1. UNICOM ALM Conference Amsterdam 15 November 2012 Reinvent ALM and embrace Occupy IT Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org1 1
  2. 2. Speaker’s challenge @UNICOMSeminars @marksmalley2 2
  3. 3. Speaker’s challenge!3 3
  4. 4. Today’s takeaways ● A useful high-level paradigm and a Grand Tour of 6 trends in IT Management ● Insight into challenges and opportunities in the ALM domain ● Recommendations for reinventing yourself4 4
  5. 5. IT Paradigmologist marksmalley @5 5
  6. 6. • Not-for-profit, vendor-independent, public domain organization, founded in 2002 in the Netherlands• Frameworks & best practices are freely available• Professional association for Information Management and Application Management• Advance professionalization of IT from both a business and an IT perspective• Funded by 27 Demand and Supply organizations who benefit from standards and best practices
  7. 7. • Not-for-profit, vendor-independent, public domain organization, founded in 2002 in the Netherlands Governed by• Frameworks & best practices are freely available• Professional association for Information Management Achmea and Application Management NL Capgemini• Advance professionalization of IT from both a business Dutch Ministry of Defense and an IT perspective Customs Administration Dutch Tax and Ordina• Funded by 27 Demand and Supply organizations who Quint Wellington Redwood benefit from standards and best practices
  8. 8. Trainers &Consultants ASL & BiSL ‘Users’
  9. 9. Information Management Coalition● Launched by the ASL BiSL Foundation● Currently supported by APMG-International, Capgemini Academy, GamingWorks, itSMF USA, Quint Wellington Redwood, Van Haren Publishing● Generate more awareness for the value of BIM● Roadshows with hands-on opportunities to experience best and worst practices; case studies; CSF‟s/CFF‟s; white papers; blogs etc. 9
  10. 10. IT Paradigmology10 10
  11. 11. Big IT Picture User Demand IT Org Org Consumption Info Supply Syst11 11
  12. 12. 6 trend topics1. Relationship between business and IT2. User organization3. Relationship between users and their applications4. Information systems5. Relationship between the IT organization and the information systems6. IT organization 12
  13. 13. Topic 1 Business – IT relationship13 13
  14. 14. What do IT people think about business people? ● Don‟t know what they want ● Are always changing their minds ● Make unreasonable demands ● Won‟t take responsibility for decisions ● Don‟t use the system properly ● Can‟t think strategically ● Blame us for everything ● Don‟t trust us ● Don‟t understand us14 14
  15. 15. What do business people think about IT people? Board research  How important do you believe IT is to the future of your business? – 94% - EXCEEDINGLY Robina Chatham  How highly do you rate your own IT function? – 46% - NOT VERY HIGHLY – 32% - THEY ARE OK AT THE TECHNICAL STUFF  Is your most senior IT person considered to be a member of the "inner sanctum"? Source: – 98% - NO 15
  16. 16. These guys are wierd IT Business16 16
  17. 17. World-wide survey ABC of ICT Paul Wilkinson 3800 respondents „Attitude, Behavior & Culture‟17 Source: 17
  18. 18. Topic 2 Power to the users18 18
  19. 19. Occupy IT 19
  20. 20. Occupy IT 20
  21. 21. Occupy IT 21
  22. 22. Occupy IT 22
  23. 23. Occupy IT 23
  24. 24. Occupy IT 24
  25. 25. Occupy IT 25
  26. 26. Big IT Picture User Demand IT Org Org Consumption Info Supply Syst26 26
  27. 27. Demand Consumption Info Supply Syst27 27
  28. 28. Bus. Info. Mgmt Business incl. IT Demand Mgmt IT Supply IT Strategy Business Strategy Information Application Service Strategy Strategy Strategy BiSL ASL ITIL IT Projects & Releases Business Application Service Functionality Projects Maintenance Design & Management & Renewal Transition BiSL ASL ITIL IT Operations Business Usage Application Service Operations Management Support Operation28 IT Services 28
  29. 29. Business Information Management29 29
  30. 30. Business Information Management ● Determine which information is IT responsibilities required and which part will be ● Provide automated appropriate ● Delegate the automated part to functionality the IT department and/or external ● Run service providers information ● Organize the non-automated part systems ● Ensure the quality of information ● Support users ● Ensure effective and efficient ● Advise about usage of information (systems) the above30 30
  31. 31. Most BIM organisations are in maturity phase 1 or 2 Gartner EIM modelSource: Capgemini IM Survey 2011-2012 31
  32. 32. BIM health check● How much do our systems cost – is that normal?● Are the systems being used properly?● What do the users think about our systems?● What are business needs, now and in the future?● How much budget is available and are we making justifiable investments?● Do the systems have business owners?● Do we have clear agreements with IT?● Does IT give us enough strategic value? 32
  33. 33. BiSL, the Business Information Services Library Shows how to • Ensure that the business gets the information that it needs • Acquire and manage IT services effectively and efficiently, from a demand (business) perspective Process framework, best practices, training & qualification (APMG) program, priSM accreditation, ITIL Complimentary Qualification, publications with33 guidance, knowledge network 33
  34. 34. BiSL framework Govern Direct information information Management strategy Manage information management Financial management Demand management Contract management Support Change users functionality34 34
  35. 35. BiSL framework I-organization strategy cluster Information strategy cluster Strategic Establish Establish supplier info. chain technological management developments developments Infor- Strategy Strategic user I-organization mation Information Information relationship strategy coor- lifecycle portfolio management dination management management Strategic Establish info. partner bus. process management developments Management Planning and Financial Demand Contract resource management management management management Change- management Specify Design non- End user Business data information automated support management Operations requirements info. systems Operational Prepare Review supplier transition and testing management Transition management35 Use management cluster Functionality management cluster 35
  36. 36. Topic 3 User’s relationships with their applications36 36
  37. 37. Killer applicationsTake a look at your applicationsfrom an emotional or socialperspective.What‟s the users‟ relationship withthem?Which are your sweethearts,janitors, celebrities and evilstepmothers?IT folk don‟t do empathy so it‟s hardto grasp this concept: “Hmm, so thisapplication is your friend?” 37
  38. 38. Topic 4 Complex information systems38 38
  39. 39. Building a new city in the old citySoftware entropy is a fact of life.Accept it and address it.Are your applications a heavy-dutytrains or light-weight scooters?Do you have appropriate policies,processes and practices for eachcategory?The application landscape is andwill remain hybrid.So build your new city within theold city. 39
  40. 40. Edsger Wiebe Dijkstra (1930-2002) “Computing‟s core challenge is how not to make a mess of it … so we had better learn how not to introduce the complexity in the first place” E.W.Dijkstra Archive: The next fifty years (EWD 1243,1996)40 40
  41. 41. ScarySystems are too complicated to be understood in exact termsComplex adaptive systems with emergent behaviourAxiomatic first-order predicate logic is no longer sufficientProbabilistic approaches need to be developed„Resilient is the new reliable„ @CharlesTBetz @marksmalley @jeffsussna @jeffsussna 41 @markburgess_osl
  42. 42. Topic 5 Over-applicated world42 42
  43. 43. From killer applications to application killersThere‟s more in the application lifecycle than the verb „develop‟.There‟s sustain, re-platform, replace, remediate, consolidate,extend/enhance, migrate and decommission.Is decommissioning easy? No. Necessary? Yes.The world‟s over-applicated. Bite the bullet. It‟s yourresponsibility. 43
  44. 44. ASL 2, the Application Services Library Shows how to • Provide the business with the functionality that it needs • Organize application support, maintenance, renewal and strategy from a supply perspective Process framework, best practices, training & qualification (APMG) program, priSM accreditation, publications with guidance, knowledge network44 44
  45. 45. ASL 2 Application management Applications organization strategy strategy Management processes processes Application Application maintenance support Connecting & renewal45 45
  46. 46. ASL 2 Customer Account organisations Supplier & market strategy definition definition Service IT Customer delivery developments Application life- environment definition strategy cycle management strategy Applicatie port- Capabilities Technology folio management definition definition Contract Planning Quality Financial Supplier management and control management management management Change management Design Use Continuity support management Impact analysis Realization Implementation Configuration IT operation management management Software control and Testing distribution46 46
  47. 47. Topic 6 Reinvent the IT department47 47
  48. 48. Time to reinvent yourselfIT Management is under pressure.From both demand and supply.Reconsider your position on the IT valuechain.Are you a business partner, serviceintegrator or broker?Do you have the competences or do youneed genetic manipulation?Reinvent yourself before it‟s too late.Disruption 48
  49. 49. IT Manager: caught between a rock and a hard place49 49
  50. 50. IT not well-positioned Business executives say • 79% technology will be key source of innovation • 71% technology will be competitive differentiator • 46% IT organ. not well positioned to meet needs • 41% IT organization overly bureaucratic50 50
  51. 51. “Technology is too important to the business not to be engaged and IT does not understand the business well enough to be left to its own devices”51 51
  52. 52. Reinvent ALM and embrace Occupy IT ● Business is more demanding and IT savvy ● Suppliers are encroaching into the ALM space ● ALM has to move up the value chain from supplier mode to business partner mode ● ALM needs to develop business knowledge and empathy, collaboration, acquisition skills ● Business and IT must find a way to engage and align at all levels52 52
  53. 53. IT department: manufacturing or retail? Source: Charles Araujo, www.thequantumageofit.com53 53
  54. 54. IT department: manufacturing or retail?Standardization and commoditization of technology is inevitable.The future for IT departments istherefore not in „manufacturing‟but in „retail‟, with 3 key activities:• Supply Chain Management• Product Management & Marketing• Customer Experience ManagementFor most IT departments this is amajor and gradual transformationbut the direction seems inevitable. 54
  55. 55. IT department: manufacturing or retail?   BUSINESS   Use information as Use information as Use information as a production part of external a strategic resource products/services instrumentCommand & control   IT DEPARTMENT   Agree & adapt Build and run Implement and Select and integrate information systems manage information available to order systems information systems   EXTERNAL PROVIDERS   Provide application Provide applications Provide standard and infrastructure and infrastructure solutions (design, resources and services build, run, components maintain) 55
  56. 56. Competences for the IT retail department● External orientation● Purchasing● Coordination● Integration● Architecture Business● Anticipation / pro- process activeness ● Business domain Application knowledge ● Business empathy Infrastructure 56
  57. 57. Recap57 57
  58. 58. Recommendations ● Consume the food for thought ● Revisit your position on the IT value chain - move up or move down ● Work on „Retail IT‟ competences ● Take a look at ASL & BiSL ● Embrace „Occupy IT‟ ● Attend an IM Coalition Roadshow58 58
  59. 59. People who liked this presentation also liked… White papers & publications ( ● IT Spring ● Reinvent IT Service Management ● Information Management & my Demand-Supply Fetish ● IT is from Flatland, Business is from Spaceland ● BiSL Management Guide ● BiSL, A Framework for Business Information Management & @marksmalley59 59
  60. 60. Please connect and keep in touch! marksmalley @ Twitter Free downloads Newsletter 60