1
Information Management -
the weakest link in your IT value chain?
Mark Smalley, IT Paradigmologist
@marksmalley &
mark.s...
2
2
Happiness(%)
Paradigmologist
Smalley.IT
IT Paradigmologist
3
My Little Paradigm
User
org
Demand
SupplyUse
Info
syst
IT
dept
Use
Needs
Quality
Speed
Relationship
Innovation
Value
re...
4
5
User
org
Demand
SupplyUse
Info
syst
IT
dept
Use
Needs
Quality
Speed
Relationship
Innovation
Value
realization
Alignment...
6
6
7
8
Business executives say
• 79% technology will be key source of innovation
• 71% technology will be competitive different...
9
Gartner EIM Maturity Model
Source: Capgemini IM Survey 2011-2012
10
“IT doesn‟t understand
the business, but the business‟
understanding of IT
is even worse”
Prof. Jerry Luftman
11
„BITA‟ = perennial top 5
IT management concern
2012
US
1.  Business productivity and cost reduction
2. = Business agil...
12
2012
US
1.  Business productivity and cost reduction
2. = Business agility and speed to market
3.  IT and business al...
13
14
15
Peter Hinssen - YouTube
The TIGER & the ROCK
16
User
org
Demand
SupplyUse
Info
syst
Supply
IT
prov
IT
dept
17
IT
afd
User
org
Demand
SupplyUse
Info
syst
Supply
IT
prov
IT
dept
18
User
org
IT
dept
19
IT
afd
User
org
IT
prov
IT
dept
20
21
IT Promiscuity
22
23
SpringIT
24
25
26
27
28
29
30
31
32
3,6% work time wasted
due to poor user training
= 9.2 Billion EUR (NL)
- - - - - - - - - - - - - - - - - - - - - - - - ...
33
34
Verrichten
bedrijfsvoering
Verrichten
IT
Richten
bedrijfsvoering
Richten
IT
Inrichten
bedrijfsvoering
Inrichten
IV
Inri...
35
Verrichten
bedrijfsvoering
Verrichten
IT
Richten
bedrijfsvoering
Richten
IT
Inrichten
bedrijfsvoering
Inrichten
IV
Inri...
36
IT
Org
User
Org
Demand
SupplyUse
Info
Syst
37
Info
Syst
Information &
Technology
38
IT
Org
User
Org
Responsibilities
Info
Syst
39
IT
Org
Supply
Responsibilities
Guidance
Info
Syst
40
User
Org
Demand
Use
Responsibilities
Info
Syst
41
Information
Management
“The means by which an
organization efficiently plans,
collects, organizes, uses, controls,
diss...
42
IT
Org
User
Org
Info
Syst
Demand
SupplyUse
43
Info
Syst
Demand
SupplyUse
44
Business
Strategy
Business
Projects
Business
Operations
Information
Strategy
Functionality
Management
Usage
Management
...
45itSMF Singapore 2013 Annual Conference - Value of ITSM
46itSMF Singapore 2013 Annual Conference - Value of ITSM
47
Benefits Mental health
service provider
Hospital
Corporate governance 
Data registration & security 
Business process...
48itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Direct
information
strategy
Change
functionality
Support
us...
49itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Planning and
resource management
Financial
management
Deman...
50
IT
Org
User
Org
Demand
SupplyConsumption
Info
Syst
51
Demand
& Use
ITSM
(supply)
Architecture Project
Management
Internal
Control
Security
EGIT
COBIT 5 vs BiSL
Relationship:...
52itSMF Singapore 2013 Annual Conference - Value of ITSM
● COBIT & BiSL
● ITIL & BiSL
● I&T
www.aslbislfoundation.org
BiSL...
53itSMF Singapore 2013 Annual Conference - Value of ITSM
● BiSL Pocket Guide
● BiSL Framework book
● BiSL Self-assessment
...
54
55
I T
$  ?
56
Chris Dancy
@ServiceSphere
57
Please connect!
Free newsletter at www.aslbislfoundation.org
Twitter @aslbisl
LinkedIn Groups ASL BiSL Foundation (EN &...
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Information Management - the Weakest Link (APMG Showcase London, June 2013)

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Information Management - the Weakest Link (APMG Showcase London, June 2013)

  1. 1. 1 Information Management - the weakest link in your IT value chain? Mark Smalley, IT Paradigmologist @marksmalley & mark.smalley@aslbislfoundation.org Use ˄
  2. 2. 2 2 Happiness(%) Paradigmologist Smalley.IT IT Paradigmologist
  3. 3. 3 My Little Paradigm User org Demand SupplyUse Info syst IT dept Use Needs Quality Speed Relationship Innovation Value realization Alignment
  4. 4. 4
  5. 5. 5 User org Demand SupplyUse Info syst IT dept Use Needs Quality Speed Relationship Innovation Value realization Alignment Mis- alignment
  6. 6. 6 6
  7. 7. 7
  8. 8. 8 Business executives say • 79% technology will be key source of innovation • 71% technology will be competitive differentiator • 46% IT organ. not well positioned to meet needs • 41% IT organization overly bureaucratic Increasing business needs versus IT‟s difficulty to deliver
  9. 9. 9 Gartner EIM Maturity Model Source: Capgemini IM Survey 2011-2012
  10. 10. 10 “IT doesn‟t understand the business, but the business‟ understanding of IT is even worse” Prof. Jerry Luftman
  11. 11. 11 „BITA‟ = perennial top 5 IT management concern 2012 US 1.  Business productivity and cost reduction 2. = Business agility and speed to market 3.  IT and business alignment 4.  IT reliability and efficiency 5.  Business process re-engineering 6.  IT strategic planning 7.  Revenue generating IT innovations 8.  IT cost reduction 9.  Security and privacy 10.  Globalization 2011 US/EUR 4/3 2/1 1/1 6/4 3/5 5/7 9/- 10/6 8/8 -/- 2010 US/EUR 1/1 2/3 3/4 3/6 3/2 6/7 -/- 8/8 9/15 -/- Sources:SIM(US)&BITTI(EUR)
  12. 12. 12 2012 US 1.  Business productivity and cost reduction 2. = Business agility and speed to market 3.  IT and business alignment 4.  IT reliability and efficiency 5.  Business process re-engineering 6.  IT strategic planning 7.  Revenue generating IT innovations 8.  IT cost reduction 9.  Security and privacy 10.  Globalization 2011 US/EUR 4/3 2/1 1/1 6/4 3/5 5/7 9/- 10/6 8/8 -/- 2010 US/EUR 1/1 2/3 3/4 3/6 3/2 6/7 -/- 8/8 9/15 -/- Sources:SIM(US)&BITTI(EUR) Increasing business needs versus IT‟s difficulty to deliver
  13. 13. 13
  14. 14. 14
  15. 15. 15 Peter Hinssen - YouTube The TIGER & the ROCK
  16. 16. 16 User org Demand SupplyUse Info syst Supply IT prov IT dept
  17. 17. 17 IT afd User org Demand SupplyUse Info syst Supply IT prov IT dept
  18. 18. 18 User org IT dept
  19. 19. 19 IT afd User org IT prov IT dept
  20. 20. 20
  21. 21. 21 IT Promiscuity
  22. 22. 22
  23. 23. 23 SpringIT
  24. 24. 24
  25. 25. 25
  26. 26. 26
  27. 27. 27
  28. 28. 28
  29. 29. 29
  30. 30. 30
  31. 31. 31
  32. 32. 32 3,6% work time wasted due to poor user training = 9.2 Billion EUR (NL) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Misinterpretation  costly decisions IT budget spent on wrong solutions/services Delayed business projects Missed opportunities  competitive disadvantage Governance issues
  33. 33. 33
  34. 34. 34 Verrichten bedrijfsvoering Verrichten IT Richten bedrijfsvoering Richten IT Inrichten bedrijfsvoering Inrichten IV Inrichten IT Verrichten IV Richten IV
  35. 35. 35 Verrichten bedrijfsvoering Verrichten IT Richten bedrijfsvoering Richten IT Inrichten bedrijfsvoering Inrichten IV Inrichten IT Verrichten IV Richten IV Verrichten bedrijfsvoering Verrichten IT Richten bedrijfsvoering Richten IT Inrichten bedrijfsvoering Inrichten IV Inrichten IT Verrichten IV Richten IV
  36. 36. 36 IT Org User Org Demand SupplyUse Info Syst
  37. 37. 37 Info Syst Information & Technology
  38. 38. 38 IT Org User Org Responsibilities Info Syst
  39. 39. 39 IT Org Supply Responsibilities Guidance Info Syst
  40. 40. 40 User Org Demand Use Responsibilities Info Syst
  41. 41. 41 Information Management “The means by which an organization efficiently plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that information is identified and exploited to the fullest extent.” Queensland Government Information Management Policy Definitions, December 2009, version 1.0.1 “A corporate responsibility that needs to be addressed and followed from the most senior levels of management to the front line worker. Organizations must be held and must hold their employees accountable to […] manage […] information appropriately and responsibly.” Association for Information and Image Management (AIIM) What is Information Management? ResponsibilityValue Technology
  42. 42. 42 IT Org User Org Info Syst Demand SupplyUse
  43. 43. 43 Info Syst Demand SupplyUse
  44. 44. 44 Business Strategy Business Projects Business Operations Information Strategy Functionality Management Usage Management IT Strategy IT Projects & Releases IT Operations Application Strategy Service Strategy Application Maintenance & Renewal Service Design & Transition Application Support Service Operation IT Services IT SupplyBusiness BiSL ASL ITIL BiSL ASL ITIL Bus. Info. Mgmt incl. IT Demand Mgmt
  45. 45. 45itSMF Singapore 2013 Annual Conference - Value of ITSM
  46. 46. 46itSMF Singapore 2013 Annual Conference - Value of ITSM
  47. 47. 47 Benefits Mental health service provider Hospital Corporate governance  Data registration & security  Business process efficiency   Business involvement   Decision-making   Resource allocation   Project after-care  Business satisfaction  Supplier management  Bottom Line
  48. 48. 48itSMF Singapore 2013 Annual Conference - Value of ITSM BiSL® Direct information strategy Change functionality Support users Govern information Management Manage information management
  49. 49. 49itSMF Singapore 2013 Annual Conference - Value of ITSM BiSL® Planning and resource management Financial management Demand management Contract management Operational supplier management Business data management End user support Infor- mation coor- dination Use management cluster Functionality management cluster Specify information requirements Design non- automated info. systems Prepare transition Review and testing Establish bus. process developments Strategic supplier management Strategic info. partner management I-organization strategy Strategic user relationship management I-organization strategy cluster Information lifecycle management Establish info. chain developments Change- management Transition management Information portfolio management ManagementOperations Strategy Information strategy cluster Establish technological developments
  50. 50. 50 IT Org User Org Demand SupplyConsumption Info Syst
  51. 51. 51 Demand & Use ITSM (supply) Architecture Project Management Internal Control Security EGIT COBIT 5 vs BiSL Relationship: x = weak xxxx = strong I-organisation strategy Information coordination Information strategy Management processes Usemanagement Connecting processes Functionality management EDM Evaluate, Direct and Monitor x x x APO Align, Plan and Organise x xx xxx BAI Build, Acquire and Implement xx x xx xxxx DSS Deliver, Service and Support xx MEA Monitor, Evaluate and Assess Business IT Architecture Series ASIA 2013
  52. 52. 52itSMF Singapore 2013 Annual Conference - Value of ITSM ● COBIT & BiSL ● ITIL & BiSL ● I&T www.aslbislfoundation.org BiSL / Publications / White Papers Free bedside reading
  53. 53. 53itSMF Singapore 2013 Annual Conference - Value of ITSM ● BiSL Pocket Guide ● BiSL Framework book ● BiSL Self-assessment www.aslbislfoundation.org BiSL / Publications / Books www.vanharen.net Even more valuable bedside reading
  54. 54. 54
  55. 55. 55 I T $  ?
  56. 56. 56 Chris Dancy @ServiceSphere
  57. 57. 57 Please connect! Free newsletter at www.aslbislfoundation.org Twitter @aslbisl LinkedIn Groups ASL BiSL Foundation (EN & NL) Facebook ASL-BiSL-Foundation marksmalley@aslbislfoundation.org @marksmalley

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