'Box Lunch: Creating Great Experiences

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Jason Ward, director of strategic services, and Elizabeth Heil, project manager, presented on creating great experiences for clients and customers.

Published in: Business, Economy & Finance
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'Box Lunch: Creating Great Experiences

  1. 1. Creating Great Experiences WITH Elizabeth Heil & Jason Ward
  2. 2. Competition Who is your organization’s biggest competitor?
  3. 3. Working Differently WHAT you do does not differentiate you. WHY you do the work creates meaning. HOW you do the works adds value.
  4. 4. Story Time Creating and sustaining great experiences is the key to success in a service-sector economy. Tell us about your amazing client experiences.
  5. 5. It Starts with Culture The WHAT should be a forgone conclusion, so focus on the WHY and HOW of your work. Your people and your culture are the difference. Sales/ proposals and marketing/fundraising begin with your people and the culture they create. People buy/fund based on how they feel and what they believe. Give them something and someone to believe in.
  6. 6. There is no “I” in Team Build rapport between individuals. Sustain relationships. Make it fun. Merge your teams.
  7. 7. Setting influences tone. Your space should reflect your culture. Be welcoming. Set the Stage
  8. 8. Set clear expectations. Under-promise and over-deliver. Check for understanding early and often. Walk away from meetings with commitments. Lead on Projects
  9. 9. Establish transparency. Have an open door. Report on progress and results. Invite (and accept) criticism. Be Accountable
  10. 10. Thanks!

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