Survey - the Future of Work


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To better understand the evolution of the changing workplace and how different forms of communication are being used in business, Skype commissioned a survey through Incites Research, which surveyed 1,000 technology-enabled professionals in the US, including 500 business end users and 500 technology decision makers across small, medium and large size businesses.

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  • Question: How do you see your usage of these methods changing in the future
  • Survey - the Future of Work

    1. 1. How real-timecommunications andvideo are transformingthe workplace
    2. 2. Based on a Skype commissioned surveyabout “The Future of Work”•  Online study of 1,000 technology-empowered workers in the US •  500 end users •  500 decision-makers•  Businesses ranging in size from SOHO to large enterprise, across all industry sectors•  Survey took place from 24 November - 1 December 2010•  Research was conducted by Incites, based on a sample provided by Research Now, one of the leading global online business and consumer panels
    3. 3. The workplace has radically shifted•  62% of firms have remote workers•  Of the firms that do, one third (34%) of employees work away from the office; at client, customer or partner premises; at home or in public spaces•  And these remote workers spend 40% of their time on average away from the office
    4. 4. Not just remote, work is becoming more flexibleas people work anytime and anywhere•  57% of firms allow flexible working hours, that fit with employees lives, rather than “standard office hours”•  Only 1 in 5 managers surveyed worried about the productivity of flexible workers 2010 © Skype. Commercially confidential Slide 4
    5. 5. Flexible working benefits both businessesand workersBenefits to the business•  57% easier to collaborate•  71% more productive•  67% help to recruit and retain effective workersBenefits to workers•  80% employees appreciate flexible working for life balance•  65% feel a flexible working policy would be important to a future change of job 2010 © Skype. Commercially confidential Slide
    6. 6. New tools are being added to the workplaceWhat people use in the workplace now? (Frequency, at least once a week) 100%   90%   We are seeing the more collaborative, 80%   less formal tools start to reach a critical mass in the workplace 70%   60%   50%   40%   30%   20%   10%   0%   Email   Office  phone   Mobile   Tex>ng  (SMS)   Instant   Social   Conference   VoIP  calling   Desktop   Room-­‐based   messaging   networks   calls   video   video  
    7. 7. Increasingly workers are bringingnew tools into the workplace•  In two thirds of organizations, workers can bring their own personal technology into the workplace •  41% can bring and use their own tools independently •  26% can bring their tools if cleared by a manager or IT•  One third of organizations require communications tools to be determined centrally – where everyone uses the same technology
    8. 8. Increasing adoption of new toolsWhat people have used more this year and expect to use more in the future45%   MORE  THIS  YEAR   MORE  IN  THE  FUTURE  40%   •  E-mail and office phone usage is35%   expected to decline in the future30%   •  Desktop video calling is expected to have the biggest gain in usage in the future25%  20%  15%  10%   5%   0%   Mobile   Email   Tex>ng  (SMS)   Social   Desktop  video   Instant   VoIP  calling   Conference   Office  phone   Room-­‐based   networks   messaging   calls   video  
    9. 9. What the data is showing usBig movers this year Biggest jumps in future use• Email • Desktop video• Mobile • VoIP• Texting (SMS) • Room-based video• Social networks • Conference calls
    10. 10. Video is making communication moreproductive, collaborative and cost-effectiveOf workers who use video• 68% experience richer and more productive communication withcolleagues, clients and suppliers• 65% collaborate better• 62% save time• 56% save money• 69% want video to be available on a range of devices and locationsnot just fixed systems
    11. 11. Video can also make work more human andhelp us balance our personal livesOf workers who use video•  41% experience richer relationships with colleagues, clients andsuppliers•  60% agree video calling needs to be available for business andpersonal calls•  70% would like to do video calls with family members when travelling
    12. 12. There s a vast opportunity toimprove technology•  42% agree the workplace is suffering from information overload•  35% blame email for this overload•  And 48% would like a simpler, unified approach to managing information •  Interestingly, this figure is higher if we look at just managers where 57% would like a simpler, unified approach 2010 © Skype. Commercially confidential Slide
    13. 13. What we know so far•  The workplace has radically shifted•  Work is becoming more flexible as people work anytime and anywhere•  New tools are democratizing workplaces•  People are bringing in their own technology to workplaces•  Video is richer and more productive means of communication•  People are using many tools to collaborate•  There’s a vast opportunity to improve technology 2010 © Skype. Commercially confidential Slide