SkyDox Business Development Director, Josh Gilbertson & Head of IT at the ECHR John Hunter, discuss how SkyDox cloud-enabled file collaboration platform has improved the content management at the ECHR at Info360 in New York.

1. Big Data & Document Management:
The European Court of Human Rights
Legacy Systems embracing Web 2.0 searching and sharing
John Hunter
Head of IT, European Court of Human Rights
Josh Gilbertson
Co-founder, SkyDox

2. Agenda
 Introductions
 The Project Objective with ECHR
 Market observations and challenges we are solving for ECHR
 The Solution
 John Hunter ECHR Case Study
 Solution Demo

3. SkyDox Introduction
 A leading SAAS company
 Simple and secure file sharing and collaboration solutions
 Users - achieve greater levels of productivity
 Organizations - achieve greater visibility and control

4. Giving users tools for online and offline working
SkyDox Online SkyDox Apps SkyDox Mobile SkyDox Apps
SkyDox Integrations

5. European Courts of Human Rights
 A supra-national court established by the European Convention on
Human Rights in 1953
 Hears complaints that a contracting state has violated the human rights
enshrined in the Convention and its protocols.
 All of its 47 member states are parties to the Convention.
 Rulings affect over 800 million inhabitants
 Under the Convention it is required to make its judgments public and
easily accessible to interested parties.

6. The Challenge
Develop and deploy a document sharing and search platform that:
1. Allows more than 4.6 million site visitors each year to easily search for
and retrieve documents from an ever-expanding library of over 90,000
ECHR judgment-related documents.
2. Has an intuitive and simple to use user interface that could be used by
professionals and the public alike.
3. Leverages ECHR’s legacy investments in SharePoint and Hummingbird
DMS and drives internal efficiencies

7. Connected and Getting Faster
 More than 2 billion people use the Internet worldwide
 Europe leads the world in fixed broadband adoption with 54% more
penetration than the Americas
© SkyDox 2012 | www.skydox.com

8. I.T. consumerization has arrived
 Consumer web apps proliferate
© SkyDox 2012 | www.skydox.com

9. Data Traffic Growth (1) Business File Sharing Data Growth ( 1)
IP Traffic (PB) (1) IP Traffic (PB) (1)
 Voice - Brown
 Online gaming
 Web and other
data
 Data
 File sharing
 Video
Enterprise Storage Growth (2) Mobile device and tablet penetration (1)
Sources: (1) Cisco Visual Networking Index, 2011 (2) Forrester, Credit Suisse 2012 (3) IDC 2012 9

10. Business Goes Mobile
Forrester Forrester/ABI
62% of workers spend Social and mobile business 22 %/+50% of workers use
time working at a tools others then those
location other than the will become pervasive provided by this ICT function
office to complete collaborative
tasks
TECHNOLOGY SOCIAL
WORK
Forrester
IDC Believes that social
62% of businesses applications that encompass
believe that the number social business and
of mobile or remote collaboration tools will
employees will increase become pervasive by 2016
© SkyDox 2012 | www.skydox.com

11. However, people are wasting time
ROI figures range from 38% to over
Reformatting 600%, depending on whether the
from multiple new information or ECM system and
applications or collaboration is an incremental
and documents Search but not improvement over an existing one or
finding is an entirely new system replacing
previously manual processes.
Publishing
$5,710 docs with
Recreating multiple Moving docs
content
$5,251 applications from one Acquiring
format to archive docs
$4,501 another manually Version
$4,201 control
$3,600
$3,450 $3,300
Source Information worker survey Forrester Inc.all rights reserved 2009 Q3
© SkyDox 2012 | www.skydox.com

12. What’s the catch?
 The volume and velocity of data is
increasing
 Organizations want to leverage legacy
investments
 There are a proliferation devices used
 Users demand simplicity
 Everyone’s interested in improving
productivity!
© SkyDox 2012 | www.skydox.com

13. Intelligent Search Tools
 Effective search tools are paramount for almost all businesses, being
able to quickly find and retrieve information and files.
 Information workers rely on having the right information available and it
can be extremely frustrating and time consuming trying to find it.
 Organizations need a robust search tool which can fulfil their needs.

14. Where’s the opportunity?
Deploy a Web 2.0 infrastructure or UI that integrates with the legacy
systems:
 Meets user requirements
 Supports popular devices and files
 Is easily accessible from anywhere at anytime
 Makes it easy to search and find relevant content
© SkyDox 2012 | www.skydox.com

15. The Solution Delivered
 Creation of a user interface, based on SkyDox expertise, that integrates with
ECM, DMS, and search technologies
 Document search, sharing, and dissemination (push/pull) channel
 Personalized search refiners to improve relevance
 Improved case/precedence-related search capability that improves client/case
relevance
 Automated tagging that adds metadata to files so search results become more
relevant
 Reducing operational overhead as legacy systems would require content to
be indexed manually
 Historic searches recorded and users alerted through RSS feeds when new,
related material is available

16. Case Study – European Court of
Human Rights
John Hunter, Head of IT
European Court of Human Rights

17. ECHR’s challenge
 Jurisprudence
 Visitors
 Performance load and
metrics
So how to manage such a large amount of information
and allow for the smooth retrieval of documents?

18. Challenge continued…
 Impact of the Court’s case-law
 ECHR is required to make judgements public
and accessible to interested parties
 Public obligation
www.echr.coe.int

19. ECHR’s solution:
 Microsoft SharePoint and FAST
 Good base plus good knowledge of
search
 Intuitive UI

20. Server
architecture

21. Data flow

22. An intuitive user interface is key to project
success

23. Utilizing SkyDox search expertise
 UI audience
 1 – “I know what I’m looking for and know how to find it”
 2 – “I know what I’m looking for but don’t know how to
find it”
 3 – “I’m not looking for a specific result” – Exploration &
Discovery
 Refiners
 Metadata tagging

24. Improvements
 Excellent development platform
 Granularity
 Unique, real-time search experience
 Smartphone UI

25. What does this mean for the user?
 Public can search for and access documents within
seconds of being published
 New search refiners help users find the information
they need more effectively
 All public-facing documents indexed by Google
 RSS line feeds
 Twitter
 Generation Y

26. HUDOC demo