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Marina Melnik
Program Manager at Luxoft
Author
Copyright © 2011-2016 by SkillsUp. All rights reserved.
Communicate IT righ...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
Click to edit Master title style
Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved.
Co...
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Communicate IT right - 1. SkillsUp Alumni Club - 1

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Main principles of communication:
Boundaries
Honesty
Involvement
Simplicity

Published in: Leadership & Management
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Communicate IT right - 1. SkillsUp Alumni Club - 1

  1. 1. Marina Melnik Program Manager at Luxoft Author Copyright © 2011-2016 by SkillsUp. All rights reserved. Communicate IT right - 1 Anastasia Marusii Lead Business Analyst/PM
  2. 2. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 1 Обо мне • Коммуникации с клиентами 8+ • Привлекла компаний-клиентов 1000+ • Ниши 5+
  3. 3. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 2 Коммуникации Коммуникации— это игра. Не бойтесь ошибаться!
  4. 4. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. Принципы: • Честность • Простота • Заинтересованность • Гибкость • Границы 3 Основные принципы коммуникаций
  5. 5. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. • Ритм • Качество • Подача 4 Основные инструменты коммуникации
  6. 6. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 5 Плохой коммуникатор - 1 Основные приметы: • Боится клиента • Некомпетентен • Навязчив • Пассивен • Стандартно мыслит
  7. 7. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 6 Плохой коммуникатор - 2 Основные приметы: • Плохо говорит • Зажат • Не умеет структурно мыслить • Не умеет слушать
  8. 8. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 7 Хороший коммуникатор Основные приметы: • Хорошо знает клиента и его нишу • Задает правильные вопросы • Прогнозирует • Управляет ожиданиями • Управляет переговорами
  9. 9. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 8 Каналы связи Основные: • Переписка • Звонки • Личное общение • Презентации
  10. 10. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 9 Лайфхак: Переписка Лайфхаки: • Фиксация результатов переговоров • Быстрая реакция на письма • Не для важных вопросов • Шаблоны писем • Короткие и емкие письма • Тема письма • Письмо должно быть сформировано так, чтобы на него ответили да/нет
  11. 11. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 10 Лайфхак: Звонки/Личное общение Лайфхаки: • Речевые акценты • Темп и четкость • Бодрость • Емкая подача информации • Шутки • Решение важных вопросов • Сценарии звонков • Стабильные выражения
  12. 12. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 11 Кейсы • Дорогостоящее решение • Неадекватное требование от клиента • Клиент грубит • Профайлинг клиента
  13. 13. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. Any Questions? :) 12
  14. 14. Click to edit Master title style Diving into Software Testing | Copyright © 2011-2015 by SkillsUp. All rights reserved. Copyright © 2011-2016 by SkillsUp. All rights reserved. 13 Спасибо за внимание! Мои контакты: www.facebook.com/anastasia.marusii skype: kefirowna E-mail: anastasia.marusii@gmail.com Mob.: (099) 743 01 35

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