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UXCON16 / From User Experience to Human Experience (with the help of AI) / Hugo Pinto

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Speech by Hugo Pinto from IBM at "UXCON16 - The Future of Business" held in Brescia, October 30th 2016.

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/tz85e93 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/tz85e93 } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/tz85e93 } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/tz85e93 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/tz85e93 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/tz85e93 } ......................................................................................................................... .........................................................................................................................
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UXCON16 / From User Experience to Human Experience (with the help of AI) / Hugo Pinto

  1. 1. From user experience to human experience (with the help of AI) © 2016 International Business Machines Corporation Hugo Pinto ©hugomcpinto
  2. 2. © 2016 International Business Machines Corporation
  3. 3. Expand and connect beyond
  4. 4. User centric frameworks – how do you extend the reach of your business to all the relevant touch points and design experiences beyond the ones you control/own? © 2016 International Business Machines Corporation Maintaining the trust
  5. 5. © 2016 International Business Machines Corporation
  6. 6. © 2016 International Business Machines Corporation
  7. 7. Set of capabilities that transform human traits in to computational capabilities Relationship Extraction Questions &
 Answers Language Detection Personality Insights Keyword Extraction Image Link Extraction Feed Detection Visual Recognition Concept Expansion Concept Insights Dialog Sentiment Analysis Text to Speech Tradeoff Analytics Natural Language Classifier Author Extraction Speech to Text Retrieve & Rank Watson News Language Translation Entity Extraction Tone Analyzer Concept Tagging Taxonomy Text Extraction Message
 Resonance Image Tagging Face Detection Answer Generation Usage Insights Fusion Q&A Video Augmentation Decision Optimization Knowledge Graph Risk Stratification Policy Identification Emotion Analysis Decision Support Criteria Classification Knowledge Canvas Easy Adaptation Knowledge Studio Service Statistical Dialog Q&A Qualification Factoid Pipeline Case Evaluation © 2016 International Business Machines Corporation IBM is creating a new partnership between people and computers that enhances, scales and accelerates
 human expertise
  8. 8. 9/29/16 10 Jessy, 25 © 2016 International Business Machines Corporation
  9. 9. 11
  10. 10. 12
  11. 11. 13
  12. 12. 9/29/16 14
  13. 13. Retailer © 2016 International Business Machines Corporation
  14. 14. Bank © 2016 International Business Machines Corporation
  15. 15. Logistics © 2016 International Business Machines Corporation
  16. 16. Technology © 2016 International Business Machines Corporation
  17. 17. experience the future today Team Cats & Dogs star in: we hacked an inhaler and created WAZE for asthma
  18. 18. ASTHMA is a global addressable market is the size of Europe 250Msick 500K deaths 2013 THE CAUSE
  19. 19. 1. Personalized weather, pollen and pollution forecast 2. Use of a connected inhaler that generates time stamp, location, dosage administered 3. Associate weather channel data for that geo-location 4. Learn from the usage of the device and monitor through an app 5. Produce recommendations about how to prevent attacks advising on preventive administration of dosage IBM Design Thinking
  20. 20. © 2016 International Business Machines Corporation Why not track the puffs and send out an alert when the pump is running out?
  21. 21. BOARD + BLUETOOTH + CLICK BUTTON + INHALER + BLU TAC = CONNECTED INHALER the hack
  22. 22. © 2016 International Business Machines Corporation Geo-location tag? Understand patterns that trigger MY crisis?
  23. 23. The Life of an asthmatic managing external and personal conditions to live with this chronic disease weather health food pollution pollen exercise medication © 2016 International Business Machines Corporation
  24. 24. And then there’s an app (no time for chat bot) POLEN WEATHER POLLUTION LAST DOSE GENERATED BY THE CONNECTED INHALER NBP (NEXT BEST PUFF) PERSONAL SETTINGS FOR ALL YOUR SPECIFIC INFORMATION
  25. 25. © 2016 International Business Machines Corporation YOUR alerts?
  26. 26. © 2016 International Business Machines Corporation So how do you design an experience that allows you to prevent asthma crisis?
  27. 27. © 2016 International Business Machines Corporation
  28. 28. © 2016 International Business Machines Corporation What data you need to collect? What data can you share?
  29. 29. Real estate
  30. 30. Commoditization of technology means anyone can build anything very quickly! © 2016 International Business Machines Corporation
  31. 31. Disruption is continuous and information is now available to anyone © 2016 International Business Machines Corporation
  32. 32. Experience is about value exchange © 2016 International Business Machines Corporation
  33. 33. We have entered a new era of augmented intelligence, in which technology is removing the physical barriers of human expectations
  34. 34. HEALTHY SYMPTOMS SICKNESSDOCTOR TREATMENT RECOVERY GOVERNMENT DIGITAL INSURANCE PHARMA Habits Weather Epidemics STARTUPS / VC STARTUPS / VC STARTUPS / VC INFLUENCE SELF- MEDICATION EARLY TREATMENT STAYING HEALTHY © 2016 International Business Machines Corporation
  35. 35. questions? © 2016 International Business Machines Corporation

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