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Informations, robots and humans

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Design the new customer experience using artificial intelligence and robot process automation

Published in: Design
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/wlw4z29 } ......................................................................................................................... .........................................................................................................................
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Informations, robots and humans

  1. 1. Informations, robots and humans
  2. 2. The next wave Human expectations Technological opportunities Corporate transformation Past Now Soon Tomorrow Future ARTIFICIAL INTELLIGENCE WEB MOBILE SMAC ROBOTICS
  3. 3. The next wave Human expectations Technological opportunities Corporate transformation Opportunity space ARTIFICIAL INTELLIGENCE WEB MOBILE SMAC ROBOTICS
  4. 4. IN THE LAST TWO YEARS The transformation challenge
  5. 5. HUMAN EXPERIENCE PRODUCTS & SERVICES PLATFORMS PROCESSES & ORGANIZATION TOOLS HUMAN EXPERIENCE TRASFORMING from human to human by technology
  6. 6. Agents Clients Devices and channels Processi di supporto New smart services for the customer Agent empowering Robot process automation Line of interaction Line of visibility Backoffice TRASFORMING the service delivery model
  7. 7. THE BIG CHALLENGE IA
 collaboration
  8. 8. RPA Adapting services (smart) Machine learning systems human robot interaction IA
  9. 9. Push “take a look” Pull “can you” information discovery through agent in corporates
  10. 10. THE ISSUE Acceptation in making technology a partner
  11. 11. Thank you @lucamascaro www.sketchin.ch

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