Future of Public Sector / Tapscott

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Future of Public Sector / Tapscott

  1. 1. Government 2.0:Transforming Government for 21st CenturyDon Tapscott, Chairman, nGenera InsightNovember 27, 2008SITRA, Helsinki, Finland
  2. 2. The Obama Phenomenon 2 | © 2008 nGenera. All Rights Reserved.
  3. 3. Government 2.0: Wikinomics, Government & DemocracyOur member community: Our Partners:U.S. Office of Management and Budget World Economic ForumU.S. CIO Council JFK School of Government, HarvardTreasury Board Secretariat, Canada National Academy of Public AdministrationSITRA, Finnish Innovation Agency Lisbon CouncilOntario Ministry of Government Services National University of SingaporeOntario Cabinet Communications Ontario Information Privacy CommissionerOffice of the Premier, British Columbia University of OttawaUnited Kingdom Cabinet Office Brookings InstituteGovernment of Portugal Centre for European Public AdministrationThe City of Toronto 3 | © 2008 nGenera. All Rights Reserved.
  4. 4. Four Drivers of Change The Net Web 2.0 Generation The Economic The Social Revolution Revolution 4 | © 2008 nGenera. All Rights Reserved.
  5. 5. Web 2.0: Broadband, Mobile, Pervasive LEGACY 2.0 5 | © 2008 nGenera. All Rights Reserved.
  6. 6. Demographic Change 6 | © 2008 nGenera. All Rights Reserved.
  7. 7. Finland’s Demographic Transition 7 | © 2008 nGenera. All Rights Reserved.
  8. 8. A Social Revolution 8 | © 2008 nGenera. All Rights Reserved.
  9. 9. The Power of Collaborative Communities Myspace.com beat MTV.com vs. 9 | © 2008 nGenera. All Rights Reserved.
  10. 10. An Economic Revolution Self- Organization Mass Collaboration Value Business Creation Webs Industrial Age Corporation Traditional Hierarchy Physical Knowledge Critical Resources Financial 10 | © 2008 nGenera. All Rights Reserved.
  11. 11. The Age of Participation Age of Participation 11 | © 2008 nGenera. All Rights Reserved.
  12. 12. Health Care 2.0: Knowledge and Community Information seeking WebMD Knowledge Blogs and discussion Doctissimo groups Q&A websites Yahoo! Answers, Answerbag, Wondir, Windows Live QnA Wikis Wikihow, Wikipedia Medicine, CancerWiki, FluWiki Swarm intelligence Sermo, OrganizedWisdom, MDJunction, RateMDs Support communities CaringBridge, TheStatus, Carepages, DailyStrength Community 12 | © 2008 nGenera. All Rights Reserved.
  13. 13. Education 2.0: Knowledge and Community Knowledge Community 13 | © 2008 nGenera. All Rights Reserved.
  14. 14. Environment 2.0: Knowledge and Community Knowledge Community 14 | © 2008 nGenera. All Rights Reserved.
  15. 15. Government 2.0 Changes Everything Communications Intelligence Citizen engagement Global InstitutionsSocial services Campaigning Education AccountabilityEconomic Development Leadership DemocracyHealth Care Decision- Decision-making Policy- Policy-making Climate change Regulation Media Management Social services Knowledge VotingInnovation Technology Justice Science 15 | © 2008 nGenera. All Rights Reserved.
  16. 16. Government 2.0 Research Services Talent Policy 16 | © 2008 nGenera. All Rights Reserved.
  17. 17. Service Transformation:The First Decade of e-Government . Industrial-Age Government e-Government • Paper • Digitized • Silos • Single window • Multi-level • Integrated • Few channels • “Any” channel • Passive • Engaged • Mass • Customized 17 | © 2008 nGenera. All Rights Reserved.
  18. 18. Service Transformation:Next Generation Collaborative Work Systems Blog Shared Bookmarks Wiki Ideas & Comments Co-developed resource Co- Shared Documents Personal Attractor Research/Look up Status/Policies/etc. Search, RSS Feeds and Tags Act as Linking Mechanism Social Networking Feed Reader Forum Search & Find People Updates in one place Question & Answer Bonds over distance Quick scan Discussion Point 18 | © 2008 nGenera. All Rights Reserved.
  19. 19. Service Transformation:Building collaboration into your organizational DNA 19 | © 2008 nGenera. All Rights Reserved.
  20. 20. Service Transformation:Acquiring External Ideas & Innovation An eBay for innovation • How do you create a vibrant marketplace where you leverage other peoples talents, ideas and assets quickly and move on? • P&G’s Larry Huston: “Alliances and joint ventures dont open up the spirit of capitalism within the company. Theyre vestiges of the central planning approach when instead you need free market mechanisms.” 20 | © 2008 nGenera. All Rights Reserved.
  21. 21. Service Transformation:Leveraging the Minds Beyond the Organization 21 | © 2008 nGenera. All Rights Reserved.
  22. 22. Service Transformation:Leveraging the Minds Beyond the Organization 22 | © 2008 nGenera. All Rights Reserved.
  23. 23. Next Generation Government Services Talent Policy 23 | © 2008 nGenera. All Rights Reserved.
  24. 24. Talent - Which Best Describes your Ideal Employer? 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% o ny da n na ce ia ain il UK US dia x ic pa az ss na ma an i Sp Ch In Br Ja Me Ru Ca Fr r Ge For-profit company Government Non-profit organization 24 | © 2008 nGenera. All Rights Reserved.
  25. 25. Talent - 52 Jobs in 52 Weeks 25 | © 2008 nGenera. All Rights Reserved.
  26. 26. Talent - Series ‘A’ Financing for a 6th Grade Entrepreneur 26 | © 2008 nGenera. All Rights Reserved.
  27. 27. Net Gen Model to Create Relationship Capital Old Model of Employee Talent Relationship Management Management Initiate Evolve Recruit Train Engage Supervise Retain Collaborate Employer led and controlled Relationship oriented 2-way efforts required 27 | © 2008 nGenera. All Rights Reserved.
  28. 28. Talent - Next Generation Collaborative Work Systems Blog Shared Bookmarks Wiki Ideas & Comments Co-developed resource Co- Shared Documents Personal Attractor Research/Look up Status/Policies/etc. Search, RSS Feeds and Tags Act as Linking Mechanism Social Networking Feed Reader Forum Search & Find People Updates in one place Question & Answer Bonds over distance Quick scan Discussion Point 28 | © 2008 nGenera. All Rights Reserved.
  29. 29. Talent - Seven Guidelines for Managers 1. Design work systems according to the eight norms. 2. Rethink authority and feedback. 3. Rethink recruitment; initiate relationships. 4. Rethink training; engage for lifelong learning. 5. Don’t ban Facebook or other Net Gen tools. 6. Rethink retention; evolve lasting relationships. 7. Overcome the “generational firewall.” 29 | © 2008 nGenera. All Rights Reserved.
  30. 30. Next Generation Government Services Talent Policy 30 | © 2008 nGenera. All Rights Reserved.
  31. 31. Wikinomics, Obama and the Youth Vote 31 | © 2008 nGenera. All Rights Reserved.
  32. 32. Policy: Trust and Transparency 32 | © 2008 nGenera. All Rights Reserved.
  33. 33. Policy: Wikis Enabling More Direct Public Involvement 33 | © 2008 nGenera. All Rights Reserved.
  34. 34. Policy: The Green Party of Canada Living Platform 34 | © 2008 nGenera. All Rights Reserved.
  35. 35. Policy: Digital Brainstorming 40,000 people around the world engage in a 72-hour deliberation around urban sustainability issues, producing hundreds of recommendations 35 | © 2008 nGenera. All Rights Reserved.
  36. 36. Policy: New Models of Citizen Engagement • Moderated brainstorming IDEA • Workshops ZONE • Focus groups • Policy networks EDUCATION • Policy portals ZONE • Targeted communications • Citizen juries RECOMMENDATION• Commissions ZONE • Question periods RECOMMENDATION ZONE • Town halls • Solicited Feedback • Deliberative Polling • Polling DECISION ZONE • Elections DECISION ZONE • Referenda 36 | © 2008 nGenera. All Rights Reserved.
  37. 37. Democracy 2.0 Industrial Era Digital Era Democracy Representative Participatory Citizens Passive Consumers Active Partners ` Politics Broadcast, Mass, Polarized One-to-One Many-to-Many States National, Monocultural Global, Local Virtual, Multicultural 37 | © 2008 nGenera. All Rights Reserved.
  38. 38. 21st Century Democracy If the first wave of democracy established elected and accountable institutions of governance, but with a weak public mandate and an inert citizenry … … the second wave will be characterized by strong representation and a new culture of public deliberation built on active citizenship 38 | © 2008 nGenera. All Rights Reserved.
  39. 39. The Changing Role and Nature of Government Old New Hierarchies Networked Vertically Integrated G-Web Plan and Push Engage and Co-Create Content Provider Context Provider Opacity Transparency Talent Inside + Talent Outside Citizen Outside + Citizen Inside THE CRISIS OF LEADERSHIP 39 | © 2008 nGenera. All Rights Reserved.
  40. 40. 1. Strategic leadership is necessary to move forward with Government 2.02. Demographics necessitate a renewal of the public sector with a Net Generation of employees3. Recruiting and retaining talent means building a creative, tolerant, meritocratic and innovative public sector4. Web 2.0 tools allow the creation of the wiki workplace to improve innovation and productivity5. The focus on citizen-centric outcomes and user-orientation is key or risk disintermediation6. The Citizen will increasingly become a co-creator of services, public value and innovative new outcomes7. The future of Government will be open, porous, and based on inter and intra jurisdictional service delivery and policy creation8. Challenges of the 21st century necessitate a new model of government and governance. 40 | © 2008 nGenera. All Rights Reserved.
  41. 41. Don Tapscott dtapscott@nGenera.com Twitter: dtapscott (416) 863-8801 www.nGenera.com www.grownupdigital.comWrite a review on amazon.com and receive a signed copy of Grown Up Digital 41 | © 2008 nGenera. All Rights Reserved.

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