Mumbai dabbawala

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Mumbai dabbawala

  1. 1. The Dabbawala system On-Time Delivery Presented By : Group 5 Anshumman Tiwari Saurabh Subodh Nikhil Tandon Dheeraj Singh Pavan Singh
  2. 2. Introduction Started in 1890 by Mahadev Haji Bache with 35 farmers. Mission & Vision • • • • Serving food is like serving God • Focus on efficient delivery of dabbas Provides employment opportunities for semi-illiterates Workforce = 5000 Error rate = 1 in 6 million transactions (Even Better than 6 Sigma) Why Dabbawala is preferred? • • • • Crowded trains & water supply problem Healthy home-made food Dabbawalas - affordable, trustable, punctual Independent of technology constraints
  3. 3. Organizational Structure
  4. 4. What they do?
  5. 5. Operations • Extensive railway system • Specially designed bicycles [can carry 30-35 dabbas] Offices Households Station of Destination Station of Origin Sorting based on Destination
  6. 6. The Coding System • • Dabbawalas deliver Dabbas with only 1 error in 6 million The code on the lid of each dabba has three main symbols: 1 = Destination is Ballard Estate Colour = Origin between Thane & Kurla 1 SN No.6 SAURABH 1 1(edge) = Code of dabbawala Mr Dadabhau at CST, who will make delivery. SN = Destination code : Sant Building No.1 = First Floor Saurabh = Customer name on request Blue Line = Originating Station is Kurla on Central Line
  7. 7. Increasing Complexity • Delay in the pickup of a single Dabba may result in the delay in the delivery of thousands of Dabbas • The growing number of vehicles slows down the speed of the Dabbawala • In the anxiety to ensure on-time delivery, many Dabbawalas end up breaking traffic rules • Honest to their commitment, Dabbawalas don’t stop their services even in extreme weather conditions
  8. 8. Thanks

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