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Microsoft presentation

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Microsoft presentation

  1. 1. Search Functionality 
 for Gmail and Google Drive A Competitor Product Analysis For Microsoft Mei Jen Chen
 Nichole Fernkes
 Sindhuja Narasimhan
 Scott Taylor
  2. 2. • How do users approach Search in Gmail 
 and Google Drive? • How do users interact with the Search UI 
 when trying to find a message or document? • Do operators make users more successful and efficient at finding items? What we wanted to know
  3. 3. Why we did it By studying how people search in Gmail 
 and Drive, we sought to gain insights that could inform MLW designs, wanting to 
 understand what makes for a successful 
 search experience, what should be 
 avoided and what could be improved.
  4. 4. • We brought in nine seasoned Gmail & Drive users—four information workers and five UW students. • We observed them searching 
 in their own accounts for 
 their own messages and documents. How we did it
  5. 5. • We had them Think Out Loud as they searched • They answered questions 
 in a Task booklet • They also made some higher level observations in a post-test questionnaire How we did it
  6. 6. Findings
  7. 7. 01: People approach finding an email 
 or document in one of four ways
  8. 8. 01a: They use up to three keywords, most often starting 
 with a name or email, and using the Quick-Find pane
  9. 9. 01b: They use a combination of operators, keywords, 
 and auto-suggest or Quick-Find
  10. 10. 01b: They use a combination of operators, keywords, 
 and auto-suggest or Quick-Find
  11. 11. 01b: They use a combination of operators, keywords, 
 and auto-suggest or Quick-Find
  12. 12. 01c: They browse, enter a name or email as a keyword,
 then browse the search results
  13. 13. 01d: They open up the Advanced Search drop-down
 and check off boxes or fill in fields
  14. 14. 02: Even searchers browse sometimes Quote: “If it’s something I really need to get to 
 [in Google Drive], it’s probably in recent.”
  15. 15. 03: People can’t always remember 
 which account the email is in. Most people we spoke with had multiple 
 Gmail accounts—personal ones as well as 
 one (or more) for work or school. They wished they could include all
 their accounts in a search.
  16. 16. People strongly associate email with the sender. 
 This makes it a good tack to take for initially 
 narrowing results. 04: People begin their search most often using a name 
 or an email address as their first keyword.
  17. 17. Also, the search box auto-suggests the name or email address after typing just a few letters. 04: People begin their search most often using a name 
 or an email address as their first keyword.
  18. 18. 05: Most people find what they’re looking for 
 with 2-3 keywords. We did not observe anyone typing in more than 3 keywords. • Either they had Quick-Find success • Or they felt that 3 words was enough to either 
 get the job done or • they needed to rethink their keyword strategy 
 and start a new “line of thought.”
  19. 19. • Most people used the autofill suggestions to complete email addresses as they were typing in the email sender's name • Some people used the 
 autofill to help them 
 complete keywords as 
 they were typing 
 them out in the search.  • Most of the people 
 we observed leveraged 
 the top 3 results of 
 the QF Pane suggestions.  06 QF Pane Findings 

  20. 20. 07: Most people don’t see advanced search. • The Advanced Search functions are accessed by clicking on a small unassuming arrow on the right hand side of the search box. “I didn't know 
 it was there.”
  21. 21. Quote: “It’s faster for me to type [in search box] than to 
 actually do all of the clicks and mouse movements 
 [in Advanced Search]." 08: People who use operators, perceived it to be a faster process than using advanced search
  22. 22. 09: When people try advanced search, they feel 
 it requires a lot of time and effort “I can just type in multiple keywords in the search box, the results will be the same.” The People who use operators find that switching from keyboard to mouse and back is ineffecient.
  23. 23. Data derived from the post test questionnaire: Hardly anyone used advanced search, but conjectured that of the scenarios they would use it for finding: – Attachments – to/from – date ranges 10: People find advanced search useful 
 in specific cases.
  24. 24. Key Takeaways • People try to scope a set of results using 2-3 keywords, most often starting with the sender’s name or email • The ability to quickly modify a query is important • Everyone makes use of the Search Bar auto-fill feature • Everyone found the Quick Find pane to be very useful. Nobody mentioned it as they Thought Out Loud—its use came naturally and intuitively
  25. 25. • People tend to have multiple accounts and wish they could search them all simultaneously—instead of having to perform the same search in each account when they can’t remember who sent the mail • Advanced Search is hard to find and mostly, people don’t use it. When exposed to it, they expressed doubt about using it very often in the future. • Advanced Search was used occasionally by a third of the people as a reference for learning operator syntax. Key Takeaways
  26. 26. Thank You!

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