Assured news -_summer_2010


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Assured news -_summer_2010

  1. 1. The ZoneTHE NEWSLETTER OF ASSURED FIRE & SECURITY SUMMER 2010ASSURED FIRE Notes from the MDAND SECURITY:THE MOVIE Its been another busy few months since our last update, as usual a lot of new faces and customers to add to our story of growth during these trying economic times, but also we continue as ever to strive for customer excellence for existing customers as well as new. We are on target to grow another 30 % this year with 1 month to go everybody is pushing to reach our targets. Its been a proud time for our organisation, with our presence on the board of the FIA driving standards forward, being asked to attend fire safety discussions on BBC radio and several key pieces in major papers all showing our reputation as a competent fire safety and security choice is growing every day. Since we moved into our new premises we have metamorphasised into a larger company that has senior and middle management, team leaders and the all important staff that work on the coal face, whats more satisfying than ever is the fact that we still have that local company family feel whichCOMING soon to a Theatre near you ... we will never loose, if a customer has an issue they still feel they can call me or the senior team, which I am glad to say they hardly do.Well, not quite – but visitors to the “I felt it would further enhance ourAssured website are now able to see website to provide a short video clip We are stealing more market share from our largerManaging Director Simon Stokes giving explaining what Assured Fire and Security competitors who dont seem to have the closenessa guided tour of the company’s Sheffield is all about offering a quick guided tour to their customers that we enjoy, proving whilehead office. of our head office,” said Managing companies need a reliable stable fire and security Director Simon Stokes, “We like to be at company to support them they also value theThe filming was carried out by James the forefront of new technology and to personal touch more than ever.Goodchild, creative director of North keep up to date with developments onWest production company Zippyangels the web, the video will prove to be an To under pin our attitude to great customer serviceProductions. extremely effective introduction to the we have invested in more staff, training, software, company and our values, this runs along IT systems and purchasing of the best equipmentJames’s TV credits include stints on hits side other links such as a BBC Radio available to ensure we can not only maintainlike Brookside, Hollyoaks and Grange Hill, interview we gave recently where you standards but strive to improve in everything weJames said, “It was obvious from our first can listen to a topic which covers the do, thats why our new customer ordermeeting that Assured are a quality rise in fire enforcement notices and how acknowledgement letter has the personal mobileorganisation with a proud MD that has to ensure you comply with fire safety and email of every department manger including focus on customer service, you can legislation, in addition to this there arealso tell that from the cleanliness and free services where you can down load But dont take my word for it, we would love totidiness of their premises and the way a fire safety log book, request a survey hear your feedback, so please visit our website atyou are treated by the staff that they or fire and security audit.” and complete the customerare not only professional but very friendly survey with the chance to win a bottle of freeas well, my main aim was to translate champagne or call me on 0845 402 3045 as allthis to video as it’s difficult to get this feedback is welcome.across in words.” Inside : Installation & Contracts… Assured People…Training & Events
  2. 2. INSTALLATION AND CONTRACTSSafety and security Assured at LoadhogAward-winning Sheffield company Assured Assess theLoadhog has turned to Assured Fire andSecurity to provide enhanced fire security Fire Risk for GLHat its Sheffield headquarters. Assured is continuing to strengthen its links with one of Britains most popular charities.After successfully installing a PoliceResponse intruder alarm system for Assured sales consultant Kevin The company will be working with Golden LaneLoadhog, Assured has now been Matthewson commented: "We are Housing, the charity established by Mencap incontracted to provide a state-of-the-art delighted to be working with an exciting 1998 to provide quality homes around whichanalogue addressable fire alarm system. young company like Loadhog. individuals with a learning disability can build their lives.Ed Stubbs at Loadhog said "after several "We are particularly pleased that, havingsuccessful years looking after our sister successfully completed one contract, we In a contract worth £65,000, Assured will becompany Gripple, we invited Assured to have now been given further areas to providing fire risk assessment for GLHs 450tender for both fire and security systems protect for this increasingly well-known properties across the our new facility, they proved not only brand.they could extend that great service to Chief fire risk assessor and fire training managerLoadhog but also beat off several "Its also really important to Assured to Terry Gormley commented: "We will be providingcompetitors proving they didnt take be working with other Sheffield a bespoke service for GLH, carrying outadvantage of our relationship by staying companies in addition to our many comprehensive fire risk assessment on everythingcompetitive as well." national contracts." from small terraced houses to multi-occupancy properties.Assured signs outdoor leisure contract "Having worked with Mencap on fire safety issuesAssured have been awarded several new national cover and they are different to for eight years now, we are delighted to bemajor contracts with one of Britains other national providers because of their developing our relationship with them in thisleading independent camping and transparency and hands on approach way."outdoor retailers, we are providing new right through the organisation which isfire alarms, extinguishers and intruder unique with larger companies".alarm systems for Yeomans OutdoorLeisure new stores. "We are delighted to be working with Yeomans Outdoor Leisure as theyEstablished in Chesterfield in 1904, continue their programme of expansion,"Yeomans Outdoor Leisure has over 100 said Assured Operations Directoryears experience in the camping Matthew Spivey. "We already have aequipment market, with one of the heavy concentration of national fire andlargest selection and stocks of tents security contracts so it is a great pleasureavailable in the UK today. for us to be able to add a locally-based company to our portfolio. "ThisProjects Manager at Yeomans, Roy demonstrates again our increasing abilityWoodfield commented "Assured have to work at both a regional and nationalprovided an excellent service for several level with equalnew contracts we have awarded them, success."we need a company who can provideResearch Labs get protected by Assured fire suppression Peter Grimwade, Project Manager of Scientific companies who could provide this service & Lesser comments "we needed a quality, they provided a trouble free installation, we experienced water mist fire Suppression have since contracted Assured to provide the Company to protect our new Cardiff facility. maintenance on this site. It is vital to our client that their facility is safe from fire, especially with the extremely Assureds fire suppression expert Paul Savage high value of the protected equipment. added, "we are proud to provide a service to such a prestigious quality company, this is The nature of the research in the laboratories part of many water mist solutions we haveOne of the countrys leading developers of meant that gas suppression was not suitable, completed this year that gives an alternativelaboratories and research facilities has teamed and we did not want high volumes of water. to gaseous systems saving the client time &up with Assured to install a new £190,000 money."water mist fire suppression system. Assured were one of the few independentWelsh company Scientific Lesser Limitedprovides design and project management for secured a £50,000 contract to install newadvanced research facilities and needed a fire Library gets the works fire safety and security at the expert for its client Quotient BioResearch in Cardiff. STAFF safety at Harehills Library in Leeds Included in the project was a new access has been given a major boost thanks to the control system, intruder alarm fire alarmFor the last 25 years SLL has designed and Assured approach. and staff panic alarm system.built many individual Research, Developmentand Process Projects for a host of different Working under contract to Wheatleys Another major part of the contract was theclients within the Pharmaceutical, Scientific Mechanical and Electrical Services, Assured introduction of a new CCTV service.and Electronic sectors.FIRE ALARMS • FIRE EXTINGUISHERS • CCTV • INTRUDER ALARMS • ACCESS
  3. 3. ASSURED PEOPLE The other new face at Assured is Gary Flockton, focusing on things like maintenance contracts Michael Turton - of Leeds, who joins the companys head office but now it is an enormous part of what we sales team as an estimator and designer, do," he points out. "The great thing about the Service Manager ensuring that all fire safety and security system field I work in is that every single building you Michael Turton has joined the Assured team designs meet the highest British European walk or drive past has some sort of as service manager. The 43-year-old has almost standards. requirement for a maintenance contract. a quarter of a centurys experience in the fire "Basically, thats a huge market and good and security industry. Joining the sales team are Kevin Matthewson, maintenance is something people cannot do James Ashby, Keith Bardsley, Gavin Pennington, without - and the great thing for the company He is now overseeing the Assured service teams Gareth Rees, Darren Moulding and Lee Hogben, is that its recurring revenue!" and helping in the vital development of the the southern engineering team has been companys national expansion. "Since I joined strengthened with Andy Parkes and Darryn With many years industry experience behind the company I have carried out a full capacity Rivolta. him, Simon adds that he has never worked review so we logistically know where every anywhere quite like Assured. "I love my job," single bit of engineering time is needed and Additions to the finance team include Emily he laughs. "I think its something to do with when it is needed," Michael said. "Ive now Grainger our new credit controller and David the mentality of the company. "Ive been at been here six months and we have increased Bradley our new Finance Director. Managing other places and not efficiency massively and doubled turnover in director Simon Stokes commented: "As Assured really enjoyed it the department, continues to expand both nationally and because they are not increasing productivity internationally, it is important that we have team focused but here by 35 per cent! "The a strong team to meet increased demand, its everyone works whole team has pulled always great to get new staff on board and together to get things together and done a we always feel proud when we can offer people done and that makes fantastic job. Theyve a chance to join our organisation. "These new it a much better place done everything weve appointments play a vital role in securing a to work." asked - and then a bit successful future for the company, ensuring more!" that we maintain our reputation for quality and outstanding customer service." Matt Tolkien - Erto Suleyman - Sales Manager New Operations Southern Chief Engineer Director for Assured Matt Tolkien has been appointed Assured sales manager, with specific responsibility for looking It’s all change for Assured chief engineer in after the companys growing sales team. the south Erto Suleyman. For the 38-year-old Londoner had only recently become father to Fire and Security "Matt is our longest serving sales person and baby Alara when he decided to take up the Matthew Spivey, the General Manager of has an excellent track record," said MD Simon challenge of a post with Assured. But now he Assured Fire and Security, has been promoted Stokes. "He consistently achieves targets and insists hes loving both being a dad and being to become the companys Operations Director. works well within the team. "He has done a part of the Assured team! fantastic job and it was a real pleasure to be In his new post, Matthew will still be able to give him this promotion." Erto has worked in the fire and security responsible for the day to day running of the business for 20 years and over recent months had become increasingly aware of the Assured Sheffield head quarters, but he will also now take up a place on the companys board. He Gina Baldock - name. "Basically, it was one of those things where a colleague had already started with will be particularly responsible to ensure the strategic growth strategy is backed up with a Service Co-Ordinator the company and seemed to enjoy it so when sound operational plan, optimum performance WHEN shes not at her desk at the Assured the opportunity arose I decided to try it too," and continue with great customer service. Dinnington head office youre most likely to he explains. That was more than six months find Gina Baldock walking her dog in the Peak ago and now he is firmly established as chief Matthew, who is 37 and lives with his wife District. engineer for the whole southern region, a large and two young children in Matlock, Derbyshire, area that covers not only London but extends joined the Assured team last summer. Not that the 25-year-old from the Norton as far north as Birmingham. area of Sheffield has much time for walking "The variety of work is Managing director Simon Stokes said: for she says her post as service co-ordinator great and I particularly "Matthew fully deserves this promotion."He keeps her very busy all of the time! like the fact that a lot first joined the company less than 12 months of what I do is now ago as general manager, he has shown great Gina joined Assured last year and is now based around fire acumen in his role and to have proceeded to responsible for keeping the engineering teams security," he says. this level so quickly is a clear indication of his schedules completely up to date and keeping "Its a job Im really dedication to the company, this is a well- track of emergency call outs. "Its very enjoying." deserved reward for all his hard work and demanding," she says. "It can be extremely commitment." busy at times but I really enjoy that - Id rather be busy than not." New faces at Assured Simon Ord - One of the reasons Gina has settled so well Fire and Security Service Sales Consultant into the Assured family is, she says, because, the company is so staff orientated. Assured Fire and Security has made several Based in Scunthorpe, where he lives with "They really do make sure everybody is okay," new appointments, Simon Glew, of Sheffield, partner Roxy and her young daughters Aimee she says. "I think that level of concern is quite joins the Assured team as Installations and Caitlyn, Simon Ord has been with Assured rare nowadays. Manager. He will oversee the installation of since 2007 and is now responsible for service "I think its the first fire safety and security systems for both sales nationwide. It is, as he concedes, a big company I have worked national and local account customers. He takes potential market to develop - but thats just for that has taken me the place of Simon Ormrod, who has been the sort of challenge he enjoys. aside and told me Im promoted to the post of Projects Manager, doing well. it really with responsibility for major overseas and UK "When I first arrived there was no-one makes you feel youre projects. specifically looking after service sales, nobody doing the right thing."CONTROL • FIRE TRAINING & RISK ASSESSMENT • EMERGENCY LIGHTING & MORE
  4. 4. TRAINING AND EVENTS the team from the Leicester branch of Abel Mencap Marathon Alarms but Assured, who had only put in a Compliance training team at the last minute, managed to bag Assured MD Simon Stokes demonstrated his commitment to national charity and a respectable runner-up place. for our staff client Mencap as he took up the grueling Maintaining standards for excellence at challenge of the London Marathon. Simon was hoping that his participation in one of every level, all new members of the Assured the worlds most famous sporting events sales team have recently been on a training would raise something in the region of session with the Fire Industry Association. £2,000 for the charity which has been an "Being a complete solutions company, we Assured client for the past eight years. have to ensure all our new consultants in fire and security attend these courses to But come the day he actually managed to raise a marvelous £3,500 after completing 3 Peaks Challenge ensure they can provide the best possible the course in a very creditable three hours, The Assured team like to keep as active as design services for our customers," said 59 minutes and 15 seconds. "We already possible. And thats how our MD and sales manager Matthew Tolkien. "It is vital have a strong bond with Mencap and I cant colleagues Matt Spivey, the companys head that all consultants are kept informed of think of a better or more deserving operations director, and Kevin Matthewson, the latest fire suppression developments." organisation to have been running for," said fire and security consultant for the 38-year-old mountaineer and sports Midlands, found themselves taking up a challenge from clients Coda Studios and Similarly, all the companys installation and enthusiast Simon. "Id really like to say service engineers have attended the Fire thanks to the Assured customers, suppliers, Knight Frank to join them on the grueling Yorkshire Three Peaks Challenge. Industry Associations fire suppression F staff and friends and family who helped raise so much money." Gas course. Taking in the peaks of Pen-y-ghent, Simon admits that training for the event Whernside and Ingleborough, the peaks "Basically, any engineer that is working on proved the hardest part of the challenge. form part of the Pennine range, and encircle a gas that could be potentially released "The race itself was not too bad. I didnt the head of the valley of the River Ribble, in the Yorkshire Dales National Park. into the atmosphere has to be approved stagger over the finishing line or anything and certified to demonstrate that they can like that and I was quite happy with my "Its the countys three biggest peaks and they have to be completed in one day," work on these difficult cases," said time." said Simon, whose long-term ambition is installations manager Simon Glew to conquer Mount Everest. "For Assured this is an essential investment, "We finished the 23 and a half mile climb meaning our customers in just under 10 and a half hours - not a are guaranteed the bad result!" best service." Assured Team are Media attention 2 Inspired increases our Assured have retained the services of reputation Executive training Harrogate based inspirational leadership Our reputation as fire safety and security training company 2 Inspire for a personal experts was further enhanced recently MANAGING Director Simon Stokes is development program across the company. when BBC radio Sheffield invited our MD strengthening his place in the corporate Simon Stokes in to discuss the recent rise world after signing up with the largest Chief After successfully attending courses last in fire safety enforcement notices issued Executive training and support organisation year for the management team and senior by Fire Brigades to businesses and other in the world. With more than 14,500 members, Vistage International is the executives we have invested in our staff organisations, Simon put forward our again this year. opinion on the prime time Toby Foster worlds foremost Chief Executive Leadership Show, you can check this out on our Organisation. Vistages Executive Leadership website, we were also invited in by The Programme provides access to new ideas Management will be attending the Yorkshire Post and Sheffield Star for special and fresh thinking through monthly peer executive inspiration leadership course and editorials on how our business has grown group meetings, one-to-one mentoring, the inspirational development program, and developed from our inception and speaker presentations from hundreds of along with refresher training and through the recession. top industry experts, social networking and introduction courses to be carried out in an extensive online content library of house by the founder and managing director Assured team scores articles, best practices, podcasts and webinars. of 2 inspire Rob Northfield, we are also in national five-a-side "Being a managing director can be a bit lonely," said Simon. "This group is excellent looking to set a bespoke program across the Company. contest because it is made up of people who have had similar problems and experiences and MD Simon Stokes said, "most companies The lads from Assured Fire and Security know the best way to tackle problems at are used to management training which didnt set the pitch ablaze...but they did the top. "I have already learnt a lot from manage a respectable result when they being a member and attending sessions we carry out as well, but we find 2 Inspire joined in a national five-a-side football and that extra knowledge should help particularly useful as it concentrates on tournament. Assured to continue its plan for growth in developing our softer skills along with The keen amateur footballers, who all work the future." emotional intelligence helping us to for the sales team with at the Sheffield Studies have shown that Vistage-member understand how people work and see things HQ, entered the Samsung Five-a-Side companies outperform their competitors from the other persons point of view, this Football Tournament, which featured some and, on average, grow their is key to improving our of the big names from the industry, revenues at three times the value as a caring including ADT and Chubb. The overall percentage growth rate winners, for the second year running, were after joining the organisation. company and employer." EMAIL 402 3045 WEB