Social Media Vs Social Networks

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Presentation on consumers creating companies. The new business model is that there is no business model?

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  • Social Media Vs Social Networks

    1. 1. The Fourth Wall Integrating social networks into a Web 2.0/3.0 company
    2. 2. Customer Service 2.0
    3. 3. Eric Berto
    4. 5. Social Media Networks Discover, Create, Converse
    5. 6. Create Content …and share Citizen Journalist …Video maker, podcaster radio host, photographer
    6. 9. PowerPoint Photo blogs Voice Podcasts Diagrams Text blogs Video blogs Depth of Content
    7. 10. Find and Filter Stuff … and share Citizen Editor …Search, Discover, Filter
    8. 13. CRM 4.0 in Facebook Thanks Cybner ! DETAILS Information Addresses Activities History SubContacts Relationships Workflows SALES Opportunities Quotes Orders Invoices SERVICE Cases Contracts MARKETING Marketing Lists Campaigns
    9. 16. Create a conversation … and share
    10. 20. Social Media Networks <ul><li>Discoverability and filter: viral </li></ul><ul><li>Depth of content: content </li></ul><ul><li>Discussion: chat, communication </li></ul>
    11. 21. Peer Production The Centre Cannot Hold
    12. 22. Not Social Media Networks Activity networks that disrupt economic sectors
    13. 23. Social Telecommunications Customer to Customer
    14. 25. ICanHazMeraki.net © 2007 MadPilot Productions and Aggregated Solutions All enquiries/suggestions/issues, please contact via support @ icanhazmeraki.net.
    15. 26. Social Finance Customer to Customer
    16. 28. Lending Club in Facebook CircleLending
    17. 29. Blog source: http://www.wiseclerk.com Canada China Africa Germany Netherlands and Italy Australia Jan 2008 Coming Soon Australia
    18. 30. Business Week has estimated that P2P lending is expected to be a $10 Billion dollar industry by 2010 .
    19. 31. Social Jobs Customer to Customer
    20. 34. Participatory Cooking Person to Homeless
    21. 35. http://groups.myspace.com/burritoproject Hat tip: Mark Pesce
    22. 36. Social Network Travel Impactful travel arrangements
    23. 38. errrrr The Adult Industry
    24. 40. <ul><li>This presentation is available at: </li></ul><ul><li>http:// slideshare.net/Silkcharm </li></ul><ul><li>Laurel Papworth’s blog: </li></ul><ul><li>http://silkcharm.blogspot.com </li></ul>Attribution Non-commercial Share Alike (by-nc-sa)

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