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Many small business have developed and modified their business processes just to get things done! They rarely go back and look at the process to make sure it is the most efficient way that provides the best results. This course identifies some of the methods used by professionals to continually find ways to improve the business.
Doing business better will improve customer satisfaction and increase profitability. Small Business Owners will learn the basic principles of quality management, measuring performance and continually improving their business processes.
-Learn the basic principles of Quality Management
-Identify and measure key profit and satisfaction drivers
-Create a business culture to continually make your business better