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Organizations most likely assume that their employees have the knowledge and skills they need to carry out their jobs. The employees themselves probably think they’re prepared, too.
But according to data from industries including Academia, Healthcare, Technology, Manufacturing, Retail and business services, people are actually “Unconsciously Incompetent” in the areas critical to their performance.
Unconscious Incompetence can be found at every function, discipline, and level in organizations. In fact, it’s often more prominent among experienced staff, which is particularly problematic because they often pass incorrect or incomplete information and skills on to others and this can lead to significant mistakes, dissatisfied customers, and even damaged corporate reputations.