Engagement – The New metrics of Performance
Engagement is all about Involvement and Commitment
People join business organization for rewarding career and are always on look out for top Jobs
And Business organization offering positions are always on a look out for GOOD Employees, and I am
sure all of us will agree that we all are not only GOOD BUT EXCELELENT people to work with. None of
us would admit the we are not good. We all love to prefix all possible adjectives to our names, to the
extent of believing ourselves to be the SUPERMAN/WOMEN.
The big question that matters is our definition of GOOD that matters i.e. the definition of being good
from our own perspective or is it Company’s definition of GOOD that matters i.e. the definition of
good from the organization perspective.
SO what exactly is the definition of GOOD from Organizational perspective?
Organizational definition of GOOD EMPLOYEE refers to finding answers to below mentioned which
each one us find very honestly as self awareness and assessment is very important for being judged
to be GOOD.
First and the foremost criteria for being GOOD is dependability, reliability and accountability
Second criteria for being GOOD is clarity of expression, I call it composure of thought. We must learn
to appreciate the value of time, and before speaking should compose our thoughts as to what we
are going to communicate, the key to successful expression of thoughts is composure and being
Third criteria for being GOOD refer to our ability to LISTEN carefully
Listening is hearing with intention and purpose. Most of the time people are hearing hence we fail to
understand the direction, as we tend to run tapes in our head, busy in finding what we have say in
response to what is being said.
Fourth criteria for being GOOD is COMPETENCE
Fifth criteria for being GOOD is our appearance – The LOOKS
Sixth criteria for being GOOD is our BODY LANGAUAGE – Postures and Gestures, the nonverbal cues
Seventh criteria for being GOOD is our Etiquettes and mannerism
An eighth criterion for being GOOD is our Knowledge, a blend of Theory and Practical. Our moral and
A ninth criterion is importance of career in our life. Is it a time pass or home away from home
And many more
We all have lots to plans to change the world but we don’t want to CHANGE ourselves.
According to me the first step towards CHANGE is the SELF AWARENESS followed by ACCEPTANCE
the way we are and NOT what we want to be in life. Forget about CHANGE most of us are not even
aware that we all have some serious concerns as far as our career is concerned.
As mentioned Self Acceptance is the first step towards a CHANGE, we need to ACCEPT and
UNDERSTAND where we lack and accordingly can improve.
If you focus on RESULT, you will never Change
If you focus on CHANGE, you will get result
It all starts by acknowledging ourselves the way we are and not by pretending what we want to be,
at least we can be honest with ourselves.
No Jobs are GOOD or BAD.
Think for a while it is our decision to join a position in any organization by CHOICE and NOT by any
COMPULSION. We opted for a particular job or position because we felt that it was good, then after
a couple months or may be after a year the same turns out to be so BAD – WHY?
Reasons could be many but some of the common reasons could be as follows:
1. Relationship hiring – you got the job because of the references and relations and not on the
basis of your COMPETENCE.
2. Perfect Mismatch of requirement and expectations. Very high expectations
3. Weak Communication - extremely poor composure of thoughts cannot express precisely,
Clarity of Expression i.e. Poor LISTENING habits – “Running tapes in head
4. Lack of Corporate Exposure – lack of professionalism. Poor Work Life balance
Above all it is the ATTITUDE - the biggest reason that turns most of the GOOD Jobs BAD.
When companies hire, Language and Communication skills are basics...What matters the most
I see it be the fight between Aptitude and Attitude.
If we summarize the definition of GOOD EMPLOYEE from organization’s perspective it is the perfect
balance of APPTITUDE and ATTITUDE in an employee. Employees can be trained and equipped with
skills - APPTITUDE by imparting training. ATTITUDE is what we bring along with us, which only we
have to work ourselves to change.
Bad attitudes that aren’t in line with the company culture leads to high employee’s turnover.
People’s levels of APPTITUDE and ATTITUDE can be explained as
1. People LOW in APPTITUDE and LOW in ATTITUDE elicit POOR FIT and are result of
RELATIONSHIP HIRING, and for them it is either UP or OUT. For them to remain in the job
needs to improve their performance attitude seriously.
2. People LOW in APPTITUDE and HIGH in ATTITUDE elicit TRAIN & DEVELOP are also result of
RELATIONSHIP HIRING, and if trained can perform exceptionally well.
3. People with MODERATE APPTITUDE and ATTITUDE elicit INCONSISTENTLY COMPETENT
behaviour that needs monitoring and supervision
4. People with MODERATE APPTITUDE and HIGH ATTITUDE elicit CONSISTENTLY
COMPETENT behaviour with ability to do the work
5. People with high APPTITUDE and LOW ATTITUDE elicit TALENTED TERROR, capable of
doing work, very close minded believing to know everything.
6. People with HIGH APPTITUDE and HIGH ATTITUDE elicit to be STAR PERFORMER
Having the ability to do the work with open- mind, respectful having desire to learn, teach
GOOD EMPLOYEE that Organizations are keen to hire is representation of perfect assortment of
BEHAVIOUR, SKILLS and KNOWLEDGE (Qualities) in any individual – THE PERFECT FIT
DEFINITION of PERFECT FIT
The Right / Perfect fit is all about
1. Reliability, Dependability and Accountability
2. Thinking and Listening abilities
3. Sense of job commitment
4. Ability to work in Teams
5. Honesty, Sincerity and above all being....Skilful
So far we have talked from organization’s perspective, but obviously people do have their own
career concerns, and they also have expectations from the organization they work for i.e.
So we must also define the REWARDING CAREER the way we have defined the GOOD EMPLOYEE
What is the definition of REWADING CAREER for most of US?
First and the foremost according to most of us the REWARDING CAREER is all about JOB STABILITY
i.e. Job Security and Handsome Increments
JOB STABILITY is synonymous to JOB SECURITY, HANDSOME INCREMENTS, LESS ACCOUNTABILITY,
BALANCED WORKLOAD, And MAXIMUM RECOGNITION followed by GOOD LIFE –WORK balance
and NOT the WORK – LIFE balance, GOOD CAREER ENHANCEMENT OPPORTUNITIES etc. etc
However each one has a different definition of JOB SECURITY.
We have high expectation with little realization that stable career paths are DISAPPEARING.
Stability is precursor to DEATH
Both Organization and people working for the organization are pursuing their definition of success.
Organization definition of success is reflected by its Goals, Values & Strategy
Individual’s definition of SUCCESS is all about Promotion, Reward, and Recognition & Vacation..
So the definition of SUCCESS VARIES significantly
Every Individual works for their MAXIMUM Satisfaction whereas
Organization is pursuing its definition of MAXIMUM EMPLOYEE Contribution
Both organization and Individuals are perusing their definition of SUCCESS
The Place where Organization and Individual’s aspirations intercept each other definition of SUCCESS
is termed as JOB
Organization expects MAXIMUM CONTRIBUTION from their employees and Individual expects
EMPLOYEE ENGAGEMENT is the delivery point of both Maximum Contribution and Maximum
satisfaction. Employee engagement has emerged as new performance metrics
Maximum Satisfaction vs Maximum Contribution
1. Minimum Contribution and Minimum Satisfaction elicit Disengagement
2. Reasonable Contribution and Maximum Satisfaction elicit Comfort zone
3. Maximum Contribution and Minimum Satisfaction elicit Burnouts
4. Maximum Contribution and Maximum Satisfaction elicit Happy Warriors
Employee Engagement is thus emerging as daily priority for Managers, Executives and Individuals
For Individuals engagement means volunteering to work in teams
For Managers engagement means fair allocation and utilization of resources
For Executives engagement means fostering sense of community in the organization
Employee engagement is in a way synonymous to extending HELP!
Helping should be made the organizational norm to foster Engagement from all aspects. When we
volunteer to help, we then learn to understand other people’s NEEDS
Engagement is nothing but Collaborative Generosity
It seems simple but extremely difficult as Helpfulness doesn’t arise automatically among people.
People in Social Groups experience conflicting Impulses, as most of the time a potential HELPER is
often inclined to COMPETE. Many a times a potential HELP seeker often takes PRIDE in doing alone
and a potential HELP SEEKER often DISTRUST the potential HELPER.
Another possible reason could be HESITATION – Norm of Reciprocity and Norm of Incapability
Most of us believe that BEST HELPERS are people with GREATEST EXPERTISE - COMPETENCE
It is a WRONG notion, It is the TRUST, ACCESSIBILITY that Supersedes the COMPETENCE
Full Engagement is a place where Organization and Individual EXPECTATIONS MEET.
The best career allows us to pursue our worthy ASPIRATIONS, using our ASSETS, while navigating
the MARKET REALITIES. This is only possible if we all realize our TRUE potential and for that SELF
AWARENESS is the key.