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Difficult Behaviour at Work

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Difficult employees come in many forms. They might be complainers, they can be negative and blame others, or be arrogant. They might be argumentative, bullies or even isolationist - but one thing all these personalities have in common is the burden they place on other staff.

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Difficult Behaviour at Work

  1. 1. DISCLAIMER The views and opinions expressed in this presentation are those of the authors and do not necessarily intend to hurt the sentiments of the viewers.
  2. 2. Watch the next few slides carefully!
  3. 3. People Problems
  4. 4. Your take on People Problems
  5. 5. DIFFICULT PEOPLE
  6. 6. DIFFICULT PEOPLE Sounds RUDE! How about DIFFICULT ATTITUDES? Still not CONVINCED
  7. 7. DIFFICULT PEOPLE DIFFICULT ATTITUDES DIFFICULT APPLES
  8. 8. BAD APPLES
  9. 9. During the course of presentation we will be referring DIFFICULT PEOPLE / DIFFICULT ATTITUDES = BAD APPLES
  10. 10. Why BAD APPLES? Why not BAD PINEAPPLES?
  11. 11. A BAD APPLE can spoil the entire bunch
  12. 12. Know the BAD APPLES
  13. 13. TROUBLESOME and DIFFICULT To WORK
  14. 14. POOR LISTENER
  15. 15. JEALOUS
  16. 16. INSECURE
  17. 17. MISFIT – BAD HIRING
  18. 18. Are they really BAD? Or there is something else ...?
  19. 19. DIFFICULT PEOPLE have BEHAVIOURAL ISSUES.
  20. 20. BEHAVIOURAL ISSUES. Extremely difficult to Identify
  21. 21. BEHAVIOURAL ISSUES
  22. 22. Explicit – Identifiable
  23. 23. Implicit – Hidden
  24. 24. A closer look…
  25. 25. EXPLICIT
  26. 26. COMPLETE disrespect for the TIME!
  27. 27. HIGHLY INDISCIPLINE!
  28. 28. ARROGANT
  29. 29. AGRUMENTATIVE
  30. 30. IRRESPONSIBLE – Lack INITIATIVE!
  31. 31. DISINTERESTEDINWORK
  32. 32. VICTIM MENTALITY
  33. 33. EXPLICIT – Visible, identifiable •Disrespect for Time •Not following Instructions •Arrogant and rude •Argumentativeness •Lack initiative •Disinterested and •Disoriented
  34. 34. IMPLICIT
  35. 35. CRAFTING IMPRESSION
  36. 36. Always create good Impression in presence of superiors BUT Make the lives of their colleagues miserable in absence of superiors
  37. 37. AFFINITY - CLOSENESS
  38. 38. MARKET their closeness with superiors.
  39. 39. MANIPULATIVE
  40. 40. VERY SUGGESTIVE
  41. 41. Very suggestive in deciding the role and job for others
  42. 42. OVER BEARING
  43. 43. BAD BITING
  44. 44. PROCLAIMER
  45. 45. Seek PRAISES, CREDITS for work done by others
  46. 46. EMOTIONAL BLACKMAILER Always ready with Excuses and Justification
  47. 47. INTRUDER
  48. 48. Keenly Interested in OTHERS affairs
  49. 49. OVER OCCUPIED - BUSY
  50. 50. We all know that ….and Why are we talking about them?
  51. 51. BAD APLLES adversely affect and influences the PRODUCTIVITY of BEST PERFORMERS
  52. 52. BAD APPLE’s behaviour DO NOT contribute positively to the growth of the organization. Their behaviour adversely affects the Overall performance
  53. 53. Any employee who DRAGS the work of others is very DANGEROUS.
  54. 54. To identify such person in the organization or team is a tough job.
  55. 55. Understanding the DIFFICULT BEHAVIOUR enables to get CLOSE to the problem.
  56. 56. DIFFICULT ATTITUDE They don’t like the work environment
  57. 57. DIFFICULT ATTITUDE They don’t like the work environment They don’t like their co-workers
  58. 58. DIFFICULT ATTITUDE They don’t like the work environment They don’t like their co-workers They don’t like their Superiors
  59. 59. DIFFICULT ATTITUDE They don’t like the work environment They don’t like their co-workers They don’t like their Superiors They feel NEGLECTED
  60. 60. They suffer from INFERIORITY COMPLEX DIFFICULT ATTITUDE They don’t like the work environment They don’t like their co-workers They don’t like their Superiors They feel NEGLECTED
  61. 61. BAD APPLES have PERSONALITY TRAITS that are NOT COMPATIBLE with the job.
  62. 62. Misfit for the Job – BAD Hiring
  63. 63. A BAD APPLE is bad for everyone!
  64. 64. A BAD APPLE is a SUBPAR EMPLOYEE that causes EMOTIONAL DRAIN on the people in the team, or DRAIN RESOURCES, or NEGATIVELY AFFECTS the overall Performance
  65. 65. Bad Apples are blessed with BAD ATTITUDE that wears downs the overall productivity
  66. 66. BAD Apple isn’t someone who makes the OCCASIONAL MISTAKE, but has a DISTINCT ONGOING PATTERN of certain type of behaviour or failure.
  67. 67. BAD TO THE CORE
  68. 68. BRUISED
  69. 69. APPLE is BAD to the CORE or BRUISED depends upon the BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE DIFFICULT TO DIAGNOSE
  70. 70. BAD to the CORE Distinct Ongoing Pattern
  71. 71. BRUISED Occasional mistakes
  72. 72. ANNOYING BAD APPLES Every organization MUST establish boundaries that keep employees annoying behaviour to minimum
  73. 73. Categories of BAD APPLES
  74. 74. GOSSIPER
  75. 75. BULLY
  76. 76. BACKSTABBER
  77. 77. PASSIVE - AGGRESSIVE
  78. 78. WASTER
  79. 79. NARCISSIST
  80. 80. SELF OBSESSED
  81. 81. WHISTLEBLOWER
  82. 82. LAZY BONES
  83. 83. COMBATANTS
  84. 84. POISONER
  85. 85. CHAOS
  86. 86. CRITICIZE
  87. 87. THE SLOB
  88. 88. THIEF IDEAS
  89. 89. MISREPRESENT
  90. 90. WHINER
  91. 91. SO MANY .... BAD APPLES
  92. 92. What to DO?
  93. 93. Assess
  94. 94. Identify BAD APPLE and their BEHAVIOURAL ATTRIBUTES
  95. 95. Provide JOB DESCRIPTION Make them UNDERSTAND Assign RESPONSIBILITY Make them ACCOUNTABLE
  96. 96. Extend HELP when NEEDED
  97. 97. Give CONSISTENT Directions MONITOR..MONITOR & MONITOR
  98. 98. Respect and Reward QUALITY WORK
  99. 99. And if NOTHING works.... then
  100. 100. Withdraw all IMPORTANT ASSIGNMENT
  101. 101. Move them to Another DEPARTMENT or TEAM
  102. 102. Discuss IMPLICATIONS for their BEHAVIOUR
  103. 103. Issue them WARNING
  104. 104. From BAD
  105. 105. To GOOD
  106. 106. From BAD to GOOD is a TRANSITION
  107. 107. STOP RESISTING
  108. 108. START ACCEPTING
  109. 109. They need ENCOURAGEMENT to change their Attitude
  110. 110. They need PERSUATION
  111. 111. They need HELP to CHANGE their Work Habits
  112. 112. THINK ! It is not ILLEGAL yet
  113. 113. Behavioural Issues are difficult to trace
  114. 114. Every behaviour that a person Exhibits is MOTIVATED by Something……
  115. 115. People either act out their EMOTIONS By taking ACTIONS to achieve a certain OUTCOME Or They have deeply ingrained HABBIT, FRUSTRATION Beyond their CONTROL
  116. 116. DEALING with BAD APPLES
  117. 117. FOCUS on the PROBLEM Why the PROBLEM needs to be RESOLVED? What can be done for IMPROVEMENTS? How the person concern thinks (BAD APPLE)?
  118. 118. BAD APPLE tendency To the CHANGE the Topic To highlight their own concerns To Emotionally blackmail To Blame others To be on the Edge to Dodge and weave throughout the conversation
  119. 119. REMEMBER Avoid CONFRONTATION Avoid all DEVIATION Avoid all ANNOYANCE ALLOW BAD APPLES to SPEAK
  120. 120. TRANSITION BAD to GOOD
  121. 121. Reference: BAD APPLES By Brette Mcwhorter Sember Reach me at vinod.kr.sharma@gmail.com Faculty Enrichment Program - FEP

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