Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Communication

231 views

Published on

  • Be the first to comment

  • Be the first to like this

Communication

  1. 1. COMMUNICATIONCOMMUNICATION IS THE INFORMATIONFLOW THAT RESULTS IN A SHAREDMEANING AND COMMONUNDERSTANDING FOR BOTH, THEINFORMATION SENDER ANDINFORMATION RECEIVER
  2. 2. PURPOSE OF COMMUNICATION FUNCTION ORIENTATION OBJECTIVES THEORETICAL AND RESEARCH FOCUS1. EMOTIVE F INCREASING SATISFACTION; ACCEPTANCE OF CONFLICT RESOLUTION; ORGANIZATIONA TENSION REDUCTION; L ROLE ROLE DEFINITION2. MOTIVATION INFLUENCE COMMITMENT TO POWER, AUTHORITY, ORGANIZATIONA COMPLIANCE, L OBJECTIVE REINFORCEMENT AND EXPECTANCY THEORY; BEHAVIOURAL MODIFICATION; LEARNING3. INFORMATION TECHNOLOGICA PROVIDING DATA DECISION MAKING L NECESSARY FOR INFORMATION DECISIONS PROCESSING; DECISION THEORY4. CONTROL STRUCTURE CLARIFYING ORGANIZATIONAL DUTIES, DESIGN AUTHORITY
  3. 3. PROCESS OF COMMUNICATIONSENDER RECEIVERINTENDED RECEIVEDMEANING OF MEANING OFCOMMUNICATION COMMUNICATIONENCODING DECODING MEDIUMTRANSMISSION & RECEPTION MESSAG E
  4. 4. CHANNEL OF COMMUNICATION CENTRALIZED NETWORKS ALL COMMUNICATIONS ARE CONTROLLED BY MANAGER (INDIVIDUAL IN CIRCLE)          WHEEL  YCHAIN
  5. 5. DECENTRALIZED NETWORKSNO ONE INDIVIDUAL CONTROLS THE COMMUNICATION          CIRCLE ALL CHANNEL
  6. 6. TYPES OF COMMUNICATION• VERBAL• NON-VERBAL
  7. 7. BARRIERS OF COMMUNICATION• FRAME OF REFERENCE• FILTERING• IN-GROUP LANGUAGE• OVERLOAD• SEMANTIC DIFFERENCES• STATUS DIFFERENCES• TIME PRESSURE
  8. 8. OVER COMING BARRIERS• EFFECTIVE TIMING• REGULATED INFORMATION FLOW• PARALLEL CHANNELS• EMPATHY• FEEDBACK• EFFECTIVE LISTENING

×