Components of communication

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Components of communication

  1. 1.  Internal Communication: Downward, Upward and Horizontal  External Communication
  2. 2.  Context  Sender-Encoder  Message  Medium  Receiver-Decoder  Feedback
  3. 3.  Written/Oral Message begins with a context  Context – a broad term that includes country, culture, organization, external and internal stimuli etc  Different Conventions/ rules and regulation of every country, culture, organization etc
  4. 4.  Writer/speaker (depends on message)  Written/oral  Audience
  5. 5.  Verbal (written or spoken)  Non-verbal (signs and symbols)  Focus on audience (receiver) and context
  6. 6.  Electronic mail  Phone call  Letter  Fax  Memo etc
  7. 7.  Reader/listener  One or more receivers  Interpretation of the message (verbal & nonverbal)
  8. 8.  Response/reaction of the audience (receiver)  Feedback can be oral/written  Success/failure of communication
  9. 9.  Immediate Feedback  Shorter sentences and shorter words  Conversational  Prompt action  Less detailed technical information  More colloquial language  More interrogative and exclamatory sentences
  10. 10.  Delayed Feedback  longer sentences and longer words  More Formal  Delayed action  More detailed technical information  Useful for permanent record: Documentation  Possibility of review

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