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Business communication

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This presentation contains basics of business Communication.

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Business communication

  1. 1. “ If you are to get results working with other people, it is essential that you develop your abilities and skills in threeinter-related areas of leadership, decision making & Communication.” John AdairShikha Sota
  2. 2. Evolution of communication Communication is as old as man Communication is older than words. Shikha Sota
  3. 3. Communication Derived from Latin word “Communis” meaning Common Communication is the sum of all the things that one person does when he/she wants to create an understanding in the mind of another. Shikha Sota
  4. 4. Features of Communication Unavoidable Continuous Process Universal Social process Role of perception Shikha Sota
  5. 5. Elements ofCommunication Shikha Sota
  6. 6. Elements of Communication Sender Message Encoding Channel Receiver Decoding Feedback Shikha Sota
  7. 7. Importance of BusinessCommunication Efficient working of the business Communication failures: costly Basis for managerial functions  Innovations  Planning  Organising  Leading, directing, motivating  Controlling Shikha Sota
  8. 8. Importance of BusinessCommunication Building human relations/maintaining relations with external parties Total quality management/quality services Job satisfaction Shikha Sota
  9. 9. Shikha Sota
  10. 10. Shikha Sota
  11. 11. Shikha Sota
  12. 12. Shikha Sota
  13. 13. Formal Communication Shikha Sota
  14. 14. Informal Communication Shikha Sota
  15. 15. Merits of informal Communication Shikha Sota
  16. 16. Limitations of informal communication Shikha Sota
  17. 17. Shikha Sota
  18. 18. Shikha Sota
  19. 19. Oral communication Shikha Sota
  20. 20. Merits of OralCommunication Shikha Sota
  21. 21. Demerits of OralCommunication Shikha Sota
  22. 22. WrittenCommunication Shikha Sota
  23. 23. Merits of WrittenCommunication Shikha Sota
  24. 24. Demerits of Writtencommunication Shikha Sota
  25. 25. Shikha Sota
  26. 26. Objectives ofCommunication To promote To facilitate decision making Shikha Sota
  27. 27. Purpose of Communication Shikha Sota
  28. 28. Process of communication The linear concept Shikha Sota
  29. 29. Shannon Weaver model Noise Channel Feedback Shikha Sota
  30. 30. Problems in Communication Shikha Sota
  31. 31. Problems in Communication Shikha Sota
  32. 32. Barriers to communication Shikha Sota
  33. 33. Barriers to communication Shikha Sota
  34. 34. Barriers to communication Shikha Sota
  35. 35. Barriers: Sender Shikha Sota
  36. 36. Barriers: Sender Shikha Sota
  37. 37. Barriers: Receiver Shikha Sota
  38. 38. Conditions for successfulcommunicationRule of Five: Keith Davis Use Accept Shikha Sota
  39. 39. Shikha Sota

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