William L Nale : firstname.lastname@example.org
550 Marina Parkway,
Chula Vista, CA, 91910
To use my skills in a challenging career and grow with my employer.
11/2008 – 10/2009 Swift Transportation, Fontana, CA
•Drive a semi truck over the road.
•Maintaining a current legal logbook, scale loads and adjust fifth wheel/trailer tandems
to keep axles at legal weights.
•Hold a CA class- A CDL with HAZMAT, Airbrakes, Tankers and Doubles & Triples
•Hold a current TWIC card for access into ports.
•Maintain clear, organized paperwork for Tripaks.
•Proficient usage of the Qualcomm communications system
•Do trip preplanning with GPS, Qualcomm and Truckers Atlas to determine location of fuel
stops, shippers, consignees and terminals.
10/2007 – 1/2008 Halliburton Fort Worth, TX
•Directed drilling operations to drill directional wells per well plan.
•Make up BHA and ensure MWD offsets are correct.
•Monitor drilling and give corrections to driller while directional tools are downhole.
•Submit tracking reports and enter MWD surveys continuously.
•Use skills to ensure drilling ROP is optimized while maintaining
hole direction and protecting downhole tools.
7/2006 – 10/2007 Scientific Drilling Houston & Midland, TX
•Operate gyro/MWD based equipment and surface gear to perform down hole surveys on land
•Steering and whipstock orientation performed.
•Knowledge of surveying, oilfield practices, downhole conditions, BHA, gyro/MWD theory,
operation and trouble shooting.
•Must be able to work alone and be on call to respond to calls on short notice.
•Required sound, safety based decisions to protect the tool, well and avoid injury.
•Perform JSA’s with rig crews.
•Work closely with directional drillers to provide survey data in format needed.
•Prepare all survey documentation and job ticket.
•Travel by truck throughout the Texas region.
•Responsible for successful completion of jobs, no onsite supervision.
•Have all safety certifications for land and offshore.
11/2000 – 7/2006 Verint Systems Inc, Melville, NY
•Duties require extensive travel throughout the US.
•Installation of the Ultra call center recording system product line.
•Installed approximately 150 Ultra systems.
•Service calls and upgrades of call center recording equipment.
•Strong telecom, Windows server/client networking, PC and troubleshooting skills.
•Extensive experience with remote access applications; PC Anywhere, VNC, and FTP.
•Performed duties without direct supervision in a dynamic/diverse environment.
•Performed onsite support for Hewitt Associates which included daily system checks,
backups, addition/removal of recording, wiring station side recording at the demarc,
and problem resolution through Remedy ticket reporting.
•Customers included: GM Onstar, Client Logic, Hancock Bank, IRS, SBC, Unisys and many
•Certified on all Ultra products through Ultra 10.
2/2000 - 10/2000 Sears Teleserv Austin, TX
•Supported 8 Sears Teleserv call center Siemens Hicom300 ACD phone systems.
•Duties included moves/adds/changes.
•Performed complex least cost call & skill based routing, testing and troubleshooting tasks at
all 8 centers.
•Involved in numerous projects to implement toll-free number routing and assisted in circuit
connectivity and troubleshooting on an Edify voice recognition system.
•Extensive knowledge of digital T1 circuits including T1 test equipment to perform; testing,
troubleshooting and cutover tasks.
12/1995 - 2/2000 MCI-WorldCom Austin, TX/ Memphis TN
•Supported a 500 seat Telemarketing centers.
•Installed and supported Rockwell Galaxy/Spectrum ACD phone systems.
•Supported of Nortel Meridian Option 61C.
•Responsible for digital trunking installation to the CPE. Performed diagnostics and testing of
DS3/DS1 CAS and ISDN circuits.
•Optioned/configured DS3 multiplexers, and DS1 CSU's.Terminated and tested building
•Supported and assisted with the decommissioning of a Rockwell GVS3000 system that was
ultimately replaced with the Rockwell Spectrum ACD.
5/1993 - 10/1995 EDS Denver/Colorado
•Supported Continental Airlines Inbound Reservation center.
•Maintained a Rockwell D2 ACD including moves/adds/changes.
•Maintained 23 year old equipment in a challenging self-maintenance environment
•Involved with the Denver International Airport opening at Concourse A, Continental Airlines.
•Support of Stapleton International Airport's voice and data requirements.
•Lead the decommissioning project of all of Continentals gates and office voice and data
equipment in the vacated Continental Airline's concourse at Stapleton Airport.
12/1988 - 5/1993 SystemOne/EDS Houston/TX
•Supported two Continental Airlines Inbound Reservation centers, the Houston
InterContinental Airport, outlying maintenance and support offices, Continental Express
hangars and the Continental flight simulator building.
•Performed Moves/adds/changes at the call centers, a data center, Continental ticket offices
and airport counters.
•Supported T1 and analog voice circuits terminating in the ACDs.
•Supported Rockwell D2 ACD systems and peripheral devices.
•Supported statistical multiplexers, modem banks and concentrators.
8/1987 - 12/1988 SystemOne/EDS Miami/Fl
•Supported the SystemOne National Help Desk.
•Duties included; moves/adds/changes,upgrades and maintenance of a Rockwell
•Assisted with support of Miami International Airport voice requirements.
•Assisted vendors in the maintenance of Eastern Airlines Reservations Center's Rockwell
•Assisted the SystemOne team with travel agency installations of SystemOne CRS on
switched data services.
8/1983 - 8/1987 Rockwell International Switching Systems Division Dallas/TX
•Installation, testing and cut-over of Rockwell D-systems and GVS-3000 ACD's as well as
supervision of cable contractors, and consulting with onsite facilities/telecommunications
•Responsibilities included extensive travel, project management duties and meeting cut-over
•Responsible for circuit completion to the CPE and testing with service providers.
•Responsible for inventorying and shipping of Rockwell equipment.
•Worked with very minimal, remote supervision.
•Also performed upgrades and offered site coverage to Rockwell's various districts. Customers
included the following:
•MCI, Delta Airlines, IRS, JC Penny's, Bank of New York, State Street Bank, Federal Express,
British Airlines, Chemical Bank, and American Express.
10/2008- 11/2008 United Truck Driving School, Temecula, CA Truck driving training.
Obtained Class A CDL with Hazmat, Airbrakes, Doubles/Triples and Tanker Endorsements.
Trained on the new FMCSA standards for Hours of Service, Logbook recording, Pretrip/Postrip
Inspections and safe/legal weight distribution.
11-12/2007 Directional Drilling & Well planning Theory, 96% average score for the course,
10/2007 Halliburton Safety and First Aid course, Duncan OK.
3/2007 Gyro Theory and Operation, Houston TX
8/2006 Basic Surveying Principals, Houston TX
7/2006 Safe Gulf safety training and water survival certifications Lafayette, LA
2001-2005 Verint Ultra Recording Product (UltraSelect, Ultra 8, 9 and 10 certificatons)
Windows 2000 Server Administration.
6/2000 Siemens Hicom300 Certification Round Rock TX
Customer certification on the Siemens Hicom300 ACD/PBX. Routing, phone builds, dial plan,
least cost routing, system architecture, trunking, Business View Composer/Observer,
Telephony Diagnostic System tools were included in the training.
4/1999 Intecom E-Platform ACD/PBX certification Dallas TX
Multiple courses; Station installation, system database, OEM hardware maintenance and
troubleshooting of Intecom E-3, E14 and E-21 systems. Courses covered 4 weeks of training
with a final exam for certification.
7/1996 Rockwell International Spectrum ACD training US-IL-Downer's Grove
Three weeks of training consisting of administration, database, hardware, troubleshooting,
upgrades and equipment installation. Certification granted after testing successfully.
8/1983 Rockwell International Galaxy ACD certification Richardson TX
Five week full-time certification program included detailed and extensive training on
telephony principals, DEC PDP 11 processor operation, the Galaxy hardware platform, theory,
and maintenance of all attached peripherals. Testing throughout the course reinforced