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  1. 1. McLanSys CUSTOMER CARE BEYOND LIMITS Copyright © 2005 McLanSys
  2. 2. GUARANTEE <ul><li>McLanSys PROVIDES GUARANTEE ON </li></ul><ul><ul><ul><ul><ul><li>BEST PRICE IN THE WORLD </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>BEST QUALITY IN THE WORLD </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>ON TIME PROJECT DELIVERABLES </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>CUTTING EDGE TECHNOLOGY IMPLEMENTATION </li></ul></ul></ul></ul></ul>YOU FIND BETTER PRICE , WE PAY YOU THE DIFFERENCE
  3. 3. SERVICES <ul><ul><li>OUTSOURCED APPLICATION AND INFRASTRUCTURE SERVICES </li></ul></ul><ul><ul><ul><ul><li>Application Maintenance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Application Re-engineering </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Infrastructure Management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Independent Testing and Validation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Custom Application Development </li></ul></ul></ul></ul><ul><ul><li>IT ENABLED SERVICES </li></ul></ul><ul><ul><li>ENTERPRISE SERVICES </li></ul></ul><ul><ul><li>PRODUCT R&D SERVICE </li></ul></ul>
  4. 4. CUSTOM APPLICATION <ul><li>McLanSys delivers Custom Application Development solutions within the context of your business objectives and strategies </li></ul><ul><li>Application Outsourcing </li></ul><ul><li>Our custom solutions and applications </li></ul><ul><ul><ul><ul><li>Gives you a consistent edge over competition </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Address gaps in the functionality provided by commercial </li></ul></ul></ul></ul><ul><li>packaged applications </li></ul><ul><ul><ul><ul><li>Address aspects of the business process unique to your business </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Address business processes for which solutions are unavailable in </li></ul></ul></ul></ul><ul><li>the market </li></ul><ul><li>Some key features of our Custom Application Development approach: </li></ul><ul><ul><ul><ul><li>Predefined methodologies and frameworks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Structured and managed requirements definition process </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Proprietary tools to improve effectiveness of the development process </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Process-oriented development methodology </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Strong focus on quality </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Rigorous program management processes </li></ul></ul></ul></ul>
  5. 5. CUSTOM APPLICATION DEVELOPMENT <ul><li>McLanSys can assist you in any or all of the application development and outsourcing </li></ul><ul><li>lifecycle stages </li></ul><ul><li>Our Custom Application Development services include : </li></ul><ul><ul><ul><ul><ul><li>Architecture Consulting </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Capacity Planning </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Network Planning </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Development </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Testing </li></ul></ul></ul></ul></ul>
  6. 6. APPLICATION MAINTENANCE <ul><li>Our services include: </li></ul><ul><ul><ul><ul><li>Portfolio Analysis to ensure Business - IT alignment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Offshorability Analysis </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Maintainability Analysis </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Application Management </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Application Maintenance </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Application Support </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Helpdesk </li></ul></ul></ul></ul></ul><ul><li>At McLanSys, we have a strong history of managing and future-proofing mission-critical applications for our clients. Our Application management and maintenance processes ensure that your systems are flexible and evolve with your business. This approach enables you to meet customer commitments.Our services help reduce the time you spend on “keeping the lights on” and focus on new IT functionalities and improvements. We achieve this via our 3-phased approach to Application Maintenance </li></ul><ul><ul><ul><ul><li>Corrective Maintenance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Adaptive Maintenance and </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Perfective (preventive) Maintenance </li></ul></ul></ul></ul><ul><li>We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance. Our Maintenance methodology is backed by years of experience and our extensive knowledge base of Technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the TCO for your applications </li></ul>
  7. 7. APPLICATION RE-ENGINEERING <ul><li>Business Process Re-engineering (BPR) combines aspects of re-engineering and business process outsourcing, and rationalizes them to return value in a short span of time. This, of course, maximizes long-term prospects for your business </li></ul><ul><li>Our Business Process Re-engineering applications helps you </li></ul><ul><ul><ul><li>Scale up to handle a larger user base </li></ul></ul></ul><ul><ul><ul><li>Effectively address operational or performance issues with current application portfolio </li></ul></ul></ul><ul><ul><ul><li>Achieve a higher degree of maintainability </li></ul></ul></ul><ul><ul><ul><li>Alleviate licensing and support issues with the older technologies </li></ul></ul></ul><ul><ul><ul><li>Improve user friendliness and portability of applications </li></ul></ul></ul><ul><ul><ul><li>Reduce costs associated with maintaining old and poorly documented legacy system </li></ul></ul></ul>
  8. 8. INFRASTRUCTURE MANAGEMENT <ul><li>Infrastructure is the foundation on which a strong IT function is built. IT infrastructure outsourcing and </li></ul><ul><li>management demand not only the right infrastructure in place, but also its proper management for your </li></ul><ul><li>company’s smooth operation. </li></ul><ul><li>So where does the challenge lie in the outsourcing and management of IT infrastructure? </li></ul><ul><li>It lies in ensuring that your </li></ul><ul><ul><ul><ul><li>Infrastructure outsourcing requirements meet the desired standards for Security, Reliability & Availability </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Choice of Technology and allied IT infrastructure management processes is right </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Existing technology infrastructure is performing at optimal levels </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Total Cost of Ownership is comparable or even superior to industry benchmarks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Team has the right blend of skill and expertise to maintain the infrastructure domain  </li></ul></ul></ul></ul>
  9. 9. INDEPENDENT TESTING AND VALIDATION <ul><li>Independent Testing is the process of ensuring the quality, interoperability and usability of products, </li></ul><ul><li>applications, systems and web sites. It brings a fresh perspective and an unbiased opinion on issues of </li></ul><ul><li>software problems and risks. </li></ul><ul><li>McLanSys’s independent testing solutions involve rigorous verification and validation methodologies that reduce defects in every stage of the SDLC. These are achieved through ROI-based verification and Validation strategies, and risk-based test effort optimization </li></ul><ul><li>Our independent testing solutions ensure: </li></ul><ul><ul><ul><li>Increased productivity through automation </li></ul></ul></ul><ul><ul><ul><li>Enhanced delivery confidence </li></ul></ul></ul><ul><ul><ul><li>Predictable time to market </li></ul></ul></ul><ul><ul><ul><li>Lowered cost of ownership </li></ul></ul></ul><ul><li>McLanSys’s solution teams include testing professionals with close domain expertise and the ability to tailor independent testing solutions for you across all industries. We provide solutions that combine the rigor of corporate and project quality requirements with the real-world need to minimize development costs and time-to-market. This ensures you a flexible, adaptable, speedy and yet thorough approach to testing, verification and validation </li></ul>
  10. 10. INBOUND SERVICES <ul><li>Our inbound facility offers round the clock and quality customer care to ensure that your business runs </li></ul><ul><li>smoothly. We undertake business-to-business, business-to-end user campaigns. We enable our clients to </li></ul><ul><li>retain customers, acquire new customers, venture into new areas of business, and build a brand loyalty. Call </li></ul><ul><li>center contact services are provided 24 hours a day, 7 days a week, and 365 days a year </li></ul><ul><li>Customer care </li></ul><ul><li>Order processing and fulfillment </li></ul><ul><li>Dealer location </li></ul><ul><li>Surveys </li></ul><ul><li>24/7 Help Desk </li></ul><ul><li>Corporate reception and messaging </li></ul><ul><li>Event registration </li></ul><ul><li>Catalog Sales </li></ul><ul><li>Debt Collection </li></ul><ul><li>Application Maintenance / Monitoring / Escalation </li></ul><ul><li>Technical Support </li></ul>
  11. 11. OUTBOUND SERVICES <ul><li>We provide both business-to-business and business-to-consumer outbound teleservices. These services include </li></ul><ul><li>lead generation through customer awareness, lead qualification, customer account management, and outbound </li></ul><ul><li>customer service and survey programs </li></ul><ul><li>Outbound telemarketing Campaigns Include: </li></ul><ul><ul><ul><ul><ul><li>Market Study and research </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Database collection and Selling </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Data Cleaning </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Product Promotion </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Lead Generation Qualification Management </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Seminar Population </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Direct Mail follow-up </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Collection services </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Appointment Scheduling </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Decision Maker Contacts </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Surveys </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Customer Satisfaction </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Cold calling </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Demo setup </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Telesale </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Data Center Maintenance / Monitoring / Escalation </li></ul></ul></ul></ul></ul>
  12. 12. ENTERPRISE INFORMATION PORTAL <ul><li>An Enterprise Information Portal (EIP) can provide an environment that can be personalized to delivers only </li></ul><ul><li>contextual digital content and services to all identified users (employees, customers, suppliers and partners) </li></ul><ul><li>from any web-enabled device. Successful implementation of a portal ecosystem extending across and beyond </li></ul><ul><li>the enterprise is a complex task. </li></ul><ul><li>An EIP is made up of several components (as shown below). These components can be classified into 3 basic </li></ul><ul><li>categories: </li></ul><ul><ul><ul><ul><ul><li>Integrated EIP </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Core EIP </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Business-driven EIP </li></ul></ul></ul></ul></ul><ul><li>McLanSys’s enterprise information portal works with you to establish an architecture that can scale to meet </li></ul><ul><li>your current and future needs, evaluate, select and set up the appropriate portal servers, integrate the portal </li></ul><ul><li>with your existing applications and implement a governance mechanism to bring order and predictability into </li></ul><ul><li>the evolution and sustenance of the portal. Our approach follows a controlled, evolutionary implementation </li></ul><ul><li>methodology that effectively manages technology changes and enables easy user adoption </li></ul>
  13. 13. ENTERPRISE MOBILITY <ul><li>The McLanSys Enterprise Mobility Solution specifically addresses each of these challenges. Our solution, based </li></ul><ul><li>on the user and usage context, also protects your technology investments. To ensure the successful </li></ul><ul><li>implementation of Enterprise Mobility, our methodology targets the following key aspects: </li></ul><ul><li>Malleable Architecture, which addresses the multiplicity of </li></ul><ul><ul><li>Carrier networks </li></ul></ul><ul><ul><li>Access Modes </li></ul></ul><ul><ul><li>Device form factors </li></ul></ul><ul><li>Contextual Inquiry of Requirements </li></ul><ul><ul><li>Design Tasks and their manifestations based on specific situations in which the </li></ul></ul><ul><li>application will be used </li></ul><ul><ul><li>Design interaction keeping in mind the user’s context to enhance application acceptability </li></ul></ul><ul><li>Mobile Usability </li></ul><ul><ul><li>Ease of interaction and usage of information displayed </li></ul></ul><ul><li>Our approach ensures seamless and secure access to your applications, and integrates with your </li></ul><ul><li>enterprise IT resources </li></ul>
  14. 14. ARCHITECTURE CONSULTING <ul><li>With McLanSys Architecture Consulting solutions, you can make informed decisions today to yield the desired results tomorrow. We leverage our research organization and our collective implementation expertise to navigate the technology landscape. We provide a thorough fact-based technology evaluation and selection process that best fits your business/ IT landscape and roadmap. </li></ul><ul><li>Our skills span </li></ul><ul><ul><ul><ul><li>Business modeling </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Architecture and application modeling </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Technology implementation </li></ul></ul></ul></ul><ul><li>Architecture consulting services </li></ul><ul><ul><ul><ul><li>Architecture Advisory </li></ul></ul></ul></ul><ul><ul><ul><ul><li>IT Strategy </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Architecture Assessment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Architecture Definition </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Capacity Planning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Technology selection </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Performance Engineering </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Network Optimization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Security Policy definition </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Security Risk analysis </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Security design and implementation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Security audits </li></ul></ul></ul></ul>
  15. 15. PRODUCT-R&D SERVICES <ul><li>IT product Design & Development </li></ul><ul><li>Product Sustenance </li></ul><ul><li>Testing & Automation </li></ul><ul><li>Offshore Product Development Center </li></ul>
  16. 16. PRODUCT DESIGN AND DEVELOPMENT <ul><li>Our experience and expertise in this industry bring you a number of advantages. Our value propositions include: </li></ul><ul><li>Reduced time to market: With extensive capabilities and resources at our disposal, we offer a broad range of product design services at short notice, reducing your time to market. </li></ul><ul><li>Reduced product cost: Our product design services suit your offshore requirements and make your product economically attractive. </li></ul><ul><li>Enhanced Innovation: While McLanSys handles a large part of the “well proven” product module, you can keep your resources focused on enhanced high-end innovations. </li></ul><ul><li>Product Support: We provide ongoing product support by understanding your business focus and aligning your product with customer expectations. </li></ul><ul><li>Product Quality: Our product design services apply stringent quality control measures, which ensure high levels of quality in all our product designs. </li></ul><ul><li>Maximum Returns: In bridging the gap between product conceptualization and product development, our product design services offer you an unparalleled advantage in maximizing returns. </li></ul><ul><li>Flexibility & De-risking: Our product design services involve low-risk, low management methods, which have the flexibility to scale-up or scale-down the needs of capabilities, capacity & innovation </li></ul><ul><li>Our product design services include product development activities such as, product conceptualizations, design, initial development or feature enhancement needs of a product. </li></ul><ul><li>Our design and development strategies make use of iterative development, modeling and prototyping techniques, use of third party modules to aid development processes and closed-loop feedback mechanism for product refinements or improvements </li></ul>
  17. 17. PRODUCT SUSTENANCE <ul><li>McLanSys‘s Product Sustenance Services brings you the following benefits </li></ul><ul><li>Enhanced Product Innovation: While McLanSys takes up the responsibilities of the sustenance, many of your key Engineers & management members are freed from mundane activities of Sustenance. </li></ul><ul><li>Reduced Cost of Ownership is ensured as a large part of the engineering work is executed at offshore.McLanSys ability to deliver commitments on time, quality, cost further ensures the same </li></ul><ul><li>Long term benefits: The sustenance service serves as the stepping stone for enhancing the activities to areas of feature development, testing & product development. Thus it provides a low-risk, easy way to create a long term engineering team in various product lines. This ensures that experiential knowledge developed by working on the product stays with the customer & adds value back to the customer Enhanced Response Time: Supplementing your support team with McLanSys engineers will enhance the response time </li></ul><ul><li>Enhanced Product Quality: Out of box thinking and a unique problem solving ability ensures a stable product line </li></ul><ul><li>Flexibility & De-risking: The above benefits are available at a proven low-risk, low management overhead with the flexibility to scale-up or scale-down the needs of capabilities, capacity & innovation. </li></ul><ul><li>The McLanSys product sustenance service provides L-3 sustenance service of bug-fix, minor enhancements, maintenance testing and release management needs of any product. This service does not include L1 (call center) and L2 (TAC) are offered as additional services. The products under this service range from mature product (several releases into the market) to &quot;sunset&quot; products that are at their end feature development. The offshore team would seamlessly integrate into your existing processes. The McLanSys sustenance responsibility is delivered around a comprehensive program management framework that includes definitions of roles & responsibilities, project scope, planning & tracking, processes, milestones, continuous improvement. Regular interaction and status exchange provide clear visibility on the performance of the offshore team </li></ul>
  18. 18. TECHNOLOGY CONSULTING <ul><li>The technology management consulting team at McLanSys improves the alignment of business and technology through improved process efficiency, reduced cost and enhanced business value of IT. Our consultants combine extensive technical experience with strong strategic and business focused leadership </li></ul><ul><li>We work with some of the largest companies in the world, providing solutions to their issues using a proven business-focused approach. Starting with an understanding of the business need, we then work with our clients to design and deliver efficient solutions, striking the right balance between leveraging what they have and delivering what they need. </li></ul><ul><li>We help our clients in building a high performance IT organization through formalizing the IT strategy, governance, metrics, business processes, technology and organization structure needed to deliver and manage efficient, high quality IT services. We work with our clients in architecture, business value analysis, asset management, product evaluation and selection, data privacy and security of their IT function </li></ul><ul><ul><ul><ul><ul><li>Enterprise Architecture Consulting </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Portal Consulting </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Product Strategy and Architecture </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Technology Infrastructure Services </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Web Services Consulting </li></ul></ul></ul></ul></ul>
  19. 19. OUR PROCESS PROTO TYPES & STAGED DELIVERIES <ul><li>Projects that define deliverables in terms of prototype, phases or stages identify risks and </li></ul><ul><li>constraints early on and are able to plan and implement counter measures with greater success. </li></ul><ul><li>Customers who receive small releases regularly during the project gain trust more easily than </li></ul><ul><li>those who are in the 'dark' and are awaiting the end of the project for a whole set of deliverables </li></ul><ul><li>that may be delivered in whatsoever form </li></ul><ul><li>The functionality is developed and delivered in stages thus ensuring that the most important </li></ul><ul><li>function is delivered at the earliest </li></ul><ul><li>Reduces the possibility of estimation errors </li></ul><ul><li>Project visibility to customers and upper management increases </li></ul>
  20. 20. OUR PROCESS REPORTING <ul><li>Weekly Status Reports </li></ul><ul><li>After the end of every week, we send a Status Report to our clients telling them about : </li></ul><ul><ul><ul><ul><ul><li>The activities originally planned for the last week </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>The activities actually performed in the last week </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>The activities planned for the coming week </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Issues, if any </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Changes to Stage Schedule, and reasons for the same </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Overall Project Status </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>We solve problems once and ever </li></ul></ul></ul></ul></ul>
  21. 21. SPECIAL OFFER <ul><li>McLanSys offers a FREE evaluation service to organizations interested in outsourcing software development. Our analysts review your Project requirements and plan out an Evaluation project for you. How does it work? </li></ul><ul><li>Just send one quick email to </li></ul><ul><li>A McLanSys analyst would get in touch with you to understand your requirements. (A Non-Disclosure Agreement will be signed) </li></ul><ul><li>A no-obligations Evaluation plan would be tailor-made for your company </li></ul><ul><li>Get a feel of the work, processes, team and overall quality for a period specified in the plan, absolutely free </li></ul><ul><li>Evaluate McLanSys on various parameters and decide whether we are the Offshore team you were looking for </li></ul>
  22. 22. SPECIAL OFFER BENEFITS <ul><li>Ability to get a feel of a professional Offshore Software development team </li></ul><ul><li>Ability to assess McLanSys's management processes </li></ul><ul><li>First hand experience of the team's capabilities </li></ul><ul><li>Ability to evaluate the Quality of deliverables </li></ul><ul><li>All of the above at no cost to you </li></ul><ul><li>  </li></ul>
  23. 23. SUCCESS STORY <ul><li>There are 100 hundreds of happy clients all over the world. Our commitment to all our clients : </li></ul><ul><li>“ You find better price , we pay you the difference ” And “ If we can not deliver , No one else can deliver in the world ” </li></ul><ul><li>TeleSale : Sue Ellan </li></ul><ul><li>Telemarketing : Mark Anthony </li></ul><ul><li>Information Technology : Terry Keliher </li></ul><ul><li>Success story of our clients will be send to  your email address on request </li></ul>
  24. 24. CONCLUSION <ul><li>McLanSys provides guarantee in all levels of the business cycle from the pricing to the deliverables. Commitment on the  world best price and quality combination </li></ul><ul><li>compared to any other service provider in the world . </li></ul><ul><li>Our slogan is </li></ul><ul><li>“ You find better price , we pay you the difference ”   </li></ul>CUSTOMER CARE BEYOND LIMITS JUST FEEL IT