EURO ANSWER We are the our client's first partnership choice

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EURO ANSWER We are the our client's first partnership choice

  1. 1. EURO ANSWER We are the our client’s first partnership choice
  2. 2. What we believe in? Superior customer experience Business through innovation Added business value Excel our clients’ expectations Create an innovative & entrepreneurship culture Capture value Strategies
  3. 3. <ul><li> up to 80 seats </li></ul><ul><li> 2 CEE offices </li></ul><ul><li>24/7/365 coverage </li></ul><ul><li>Up to 600.000 calls / year </li></ul><ul><li>Over 1.500 K minutes /year </li></ul><ul><li>80/20 Service Level / call center </li></ul>Facts & Figures
  4. 5. <ul><li>Inbound Services </li></ul><ul><li>Helpdesk </li></ul><ul><li>Customer Info Line </li></ul><ul><ul><li>Customer Hot Line </li></ul></ul><ul><ul><li>Customer Transactions Support </li></ul></ul><ul><ul><li>Order Line </li></ul></ul><ul><ul><li>Acceptance Line (b2b market) </li></ul></ul><ul><ul><li>Social Monitoring Campaigns </li></ul></ul><ul><li> Outbound Services - Telemarketing Data Entry </li></ul><ul><ul><li>Data Cleaning & Validation </li></ul></ul><ul><ul><li>Market Research (CATI) </li></ul></ul><ul><ul><li>Debt Collection </li></ul></ul><ul><ul><li>Reminder Campaigns </li></ul></ul><ul><ul><li>Direct Mailing Follow Up </li></ul></ul><ul><ul><li>Customer/Employee Satisfaction Surveys </li></ul></ul><ul><ul><li>Telesales </li></ul></ul>
  5. 6. <ul><li>Value-added services </li></ul><ul><li>Regular activity analisys and optimisation proposals </li></ul><ul><li>Standard local and toll free numbers in more than 30 different countries in EMEA and the US </li></ul><ul><li>SMS, IVR, FAX, E-archiving services </li></ul>
  6. 7. Guaranteed payback to our clients <ul><ul><li>Staffing cost reduction </li></ul></ul><ul><ul><li>CAPEX investment (technology) and operational cost reduction </li></ul></ul><ul><ul><li>Use of best practice trained professionals </li></ul></ul><ul><ul><li>Swift and smooth technical set-up </li></ul></ul>
  7. 8. Some of our clients … HP INTERNATIONAL HP ROMANIA BLUE AIR ING BANK INTESA SAN PAOLO BANK UNICREDIT LEASING ORACLE SAP CEZ SANOFI-AVENTIS OMV HBO INBEV COLGATE PALMOLIVE
  8. 9. Languages <ul><li>English* </li></ul><ul><li>Russian* </li></ul><ul><li>German* </li></ul><ul><li>Italian* </li></ul><ul><li>French </li></ul><ul><li>Spanish </li></ul><ul><li>Romanian </li></ul><ul><li>Turkish </li></ul><ul><li>Macedonian </li></ul><ul><li>Slovenian </li></ul><ul><li>Serbian </li></ul><ul><li>Czech </li></ul><ul><li>Polish </li></ul><ul><li>Slovakian </li></ul><ul><li>Croatian </li></ul><ul><li>Greek </li></ul><ul><li>Bosnian </li></ul><ul><li>Bulgarian </li></ul><ul><li>Albanian </li></ul>
  9. 10. Looking forward to hearing from you! EURO ANSWER Lucian Neagoe - Managing Partner Euroanswer lucian.neagoe@euroanswer.co.uk

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