CALL CENTER AGENTS

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CALL CENTER AGENTS

  1. 1. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. OPEN POSITIONS Istanbul www.studio-moderna.com DIRECT ROUTE to success in CEE
  2. 2. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. STUDIO MODERNA INTRODUCTION Studio Moderna is the leading direct marketing company in Central and Eastern Europe, with expert localized knowledge across 20y different markets. We have more than 12 years of experience and success in customer care solutions. Our 700 highly skilled and experienced contact centre agents handle in excess of 5 million calls per year maximizing every customer contact. Studio Moderna has knowledge, expertise and technology to efficiently support the most valuable asset - the customer. Our wide ranging marketing services include DRTV campaigns, tele-services, catalogue distribution, direct mailing, market research and other related activities or direct marketing campaigns. We offer multi-channel marketing through Customer Contact Centres; Database Management; Fulfilment & Distribution; and Direct Marketing Campaign Development and Management. STUDIO MODERNA IN TURKEY We are currently establishing out our operations in Turkey. We are searching for energetic and dedicated members to join our team. With local teams in every country we can adapt marketing campaigns across specific regions. Our unique European network and our customer centric one-to-one approach ensure business success throughout Central and Eastern Europe. Be a part of our successful international group! The core aspect of our 12 years continuous growth and success are our employees. We are looking for dynamic, confident persons, with excellent communication skills, results driven hard workers and who are able to project themselves clearly and politely in a positive manor. We take very special care in selecting and coaching all of our people from our customer care representatives to our senior executives. Studio Moderna actively seeks a diverse range of professionals to fulfil our client's needs across many industries. What we offer:  Ongoing opportunities to learn the most current marketing techniques  Dynamic working environment and entrepreneurial spirit  Flexible and responsive co-workers  To be a part of our continuing success  Individual reward and bonus schemes  Highly competitive pay structure www.studio-moderna.com DIRECT ROUTE to success in CEE
  3. 3. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. www.studio-moderna.com DIRECT ROUTE to success in CEE
  4. 4. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. CALL CENTER AGENTS (full-time / part-time) For needs of our call centre we look for people with excellent communication skills, results oriented co-workers with ambitions to develop carrier in international company. Our agents;  Are persuasive with strong sales skills  Have excellent communication skills  Always want to learn more and to be promoted  are excellent team players  Have basic knowledge of English language  Can work at least 100 hours per month Main Duties:  Accepting inbound and making outbound calls  Giving advice to customers  Other tasks inside the call centre What you can expect from us:  Growing and thriving within one of the largest and most successful telemarketing company in Central and Eastern Europe.  An exciting environment that encourages growth and self development.  Stimulating, competitive and alternative ways of remuneration.  Possibility for promotion and work abroad.  Young and friendly colleagues, nice working atmosphere. If you are meeting the qualifications above and interested in the position, please send your CV to jobs.istanbul@studio-moderna.com. Please make sure to include “Call center agent” in the subject line of the email. www.studio-moderna.com DIRECT ROUTE to success in CEE
  5. 5. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. CALL CENTRE SUPERVISOR For needs of our call centre we look for person with excellent communication, organizational and leading skills, results oriented co- worker with ambitions to develop carrier in international company. Main duties:  Leading and controlling work in the call centre  Taking care about results especially about service and efficiency level  Controlling work of the telephone agents  Agents planning  Agents training  Supporting agents and customers with required information  Checking agents daily activity  Motivation of agents  Offering help to agents and project managers  Making special offers, planning and costs tracking and calculating  Preparing different reports  Creating positive companies image Responsibilities:  Supervisor is responsible for professional and correct execution of tasks which he is accounted for Minimum Qualifications:  Good computer skills  Good knowledge of English language  Great communications skills  Able to make decisions alone and as a team member  Leading personality  Self – confident  Sales oriented  Experience in call centers is a plus If you are meeting the qualifications above and interested in the position, please send your CV to jobs.istanbul@studio-moderna.com. Please make sure to include “Call center supervisor” in the subject line of the email. www.studio-moderna.com DIRECT ROUTE to success in CEE
  6. 6. Join to the biggest company for direct marketing in Southern and East Europe; Join Studio Moderna that offers vertically integrated direct marketing services in 20 countries. www.studio-moderna.com DIRECT ROUTE to success in CEE

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