By Manfred Kissling President Occidental Business Services Outsource World New York October 2006 The Costa Rica Business C...
Offshore Outsourcing & Costa Rica  OBS
Why  COSTA RICA… The NEARSHORE Alternative <ul><li>A Pro Business Focus </li></ul><ul><li>Stable political and business cu...
Why  COSTA RICA… The NEARSHORE Alternative <ul><li>People </li></ul><ul><li>Availability of highly skilled labor force </l...
Offshore Outsourcing & Costa Rica  OBS
Company Bios  * <ul><li>Founded: 1999 </li></ul><ul><li>Headquarters: Costa Rica, where it operates 2 sites. </li></ul><ul...
CUSTOMERS
CORE SERVICES… <ul><li>SALES & LOGISTICS Processes: </li></ul><ul><ul><li>Sales Research and Outbound Telemarketing </li><...
© OBS-2004  -   - Manfred Kissling President Occidental Business Services Phone: (800) 531-4055 Email:  [email_address] We...
Costa Rica:  +0hrs Egypt:  +8hrs India:  +11hrs
 
 
POPULATION Age Structure by Gender <ul><li>Population to July, 2006:   </li></ul><ul><ul><li>4.33 million </li></ul></ul><...
EDUCATION <ul><li>Universal, free and compulsory education since 1870 (the first in Latin America) </li></ul><ul><li>Compu...
EDUCATIONAL INSTITUTIONS <ul><li>Training centers </li></ul><ul><ul><li>Technical High Schools (89) </li></ul></ul><ul><ul...
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By Manfred Kissling President Occidental Business Services

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By Manfred Kissling President Occidental Business Services

  1. 1. By Manfred Kissling President Occidental Business Services Outsource World New York October 2006 The Costa Rica Business Case
  2. 2. Offshore Outsourcing & Costa Rica OBS
  3. 3. Why COSTA RICA… The NEARSHORE Alternative <ul><li>A Pro Business Focus </li></ul><ul><li>Stable political and business culture (Nobel Peace Price) </li></ul><ul><li>Reliable and trustworthy legal system </li></ul><ul><li>Western culture and values </li></ul><ul><li>Costa Rica’s track record in BPO & Call Center: </li></ul><ul><li>Business Environment </li></ul><ul><li>Very competitive economy (Global Competitiveness Index 2006) </li></ul><ul><li>CAFTA signatory </li></ul><ul><ul><li>Guarantees market access on current conditions should the US start taking protectionist actions </li></ul></ul><ul><ul><li>Strengthens international legal framework to reduce corporate risk </li></ul></ul><ul><ul><li>Ratifies economic standards between USA and Costa Rica </li></ul></ul><ul><ul><li>Further increases assurance of Intellectual Rights </li></ul></ul><ul><li>Fiscal Incentives </li></ul>Source: PWC, CINDE, PROCOMER
  4. 4. Why COSTA RICA… The NEARSHORE Alternative <ul><li>People </li></ul><ul><li>Availability of highly skilled labor force </li></ul><ul><li>Educated in bilingual skills: English and Spanish </li></ul><ul><li>Strong work ethic (labor law, workforce attitude) </li></ul><ul><li>Cost of Doing Business </li></ul><ul><li>Low labor costs – wages 40%-80% lower than U.S. </li></ul><ul><li>Very easy access: Direct daily flights from a number of cities in the US and Latin America (just 2 ½ hours from Miami) </li></ul><ul><li>Costa Rica standard time follows CST and MST = real time response </li></ul><ul><li>Infrastructure </li></ul><ul><li>Highly reliable telecom infrastructure (2 submarine cables on Caribbean and 1 on the Pacific) </li></ul><ul><li>World class tourist destination and Internationally ranked accommodations </li></ul>Source: PWC, CINDE, PROCOMER
  5. 5. Offshore Outsourcing & Costa Rica OBS
  6. 6. Company Bios * <ul><li>Founded: 1999 </li></ul><ul><li>Headquarters: Costa Rica, where it operates 2 sites. </li></ul><ul><li>Offices: All Central America and Dominican Republic </li></ul><ul><li>Sales 05 $1.2M. Budget 06 $2.3M </li></ul><ul><li>Headcount: 120 people </li></ul>* Combined Latin American and US market operations
  7. 7. CUSTOMERS
  8. 8. CORE SERVICES… <ul><li>SALES & LOGISTICS Processes: </li></ul><ul><ul><li>Sales Research and Outbound Telemarketing </li></ul></ul><ul><ul><li>Inbound Telemarketing and Logistics </li></ul></ul><ul><ul><li>Customer Support </li></ul></ul><ul><li>OPERATIONS Processes: </li></ul><ul><ul><li>Research, data collection and analysis </li></ul></ul><ul><ul><li>Analysis and conversion of data into processed information </li></ul></ul><ul><ul><li>Data entry and Forms processing </li></ul></ul>
  9. 9. © OBS-2004 - - Manfred Kissling President Occidental Business Services Phone: (800) 531-4055 Email: [email_address] Website: www.obsamericas.com T h a n k s !
  10. 10. Costa Rica: +0hrs Egypt: +8hrs India: +11hrs
  11. 13. POPULATION Age Structure by Gender <ul><li>Population to July, 2006: </li></ul><ul><ul><li>4.33 million </li></ul></ul><ul><ul><li>34.2% of population is 15 to 35 years old </li></ul></ul><ul><li>Labor force 2005: 1.8 million </li></ul><ul><ul><li>Unemployment, July 2005: 6.6% </li></ul></ul><ul><ul><li>Underemployment, July 2005: 8.4% </li></ul></ul><ul><li>Universal Health Care and Education System </li></ul><ul><ul><li>Pillars for the national stability </li></ul></ul><ul><ul><li>6.5% of the GDP’s destiny is for education </li></ul></ul>
  12. 14. EDUCATION <ul><li>Universal, free and compulsory education since 1870 (the first in Latin America) </li></ul><ul><li>Computer labs in 18% of the public schools and 82% of public high schools </li></ul><ul><li>English teaching in 38% of public schools and almost all of private schools </li></ul><ul><li>92% of high school students will present graduate English test </li></ul>
  13. 15. EDUCATIONAL INSTITUTIONS <ul><li>Training centers </li></ul><ul><ul><li>Technical High Schools (89) </li></ul></ul><ul><ul><li>University Foundations </li></ul></ul><ul><ul><li>INA: Free on-site technical training </li></ul></ul><ul><ul><li>CEFOF: Center for training trainers </li></ul></ul><ul><ul><li>CENFOTEC: Software training </li></ul></ul><ul><li>Universities, 56 (52 private, 4 state) </li></ul><ul><ul><li>Including HBS/INCAE ( #10 in the International MBA schools ranking according to The Wall Street Journal Guide to The Top Business Schools 2006 ) </li></ul></ul>

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