BlueVoice <ul><ul><li>Voicelogging solution for phone calls and radio communications monitoring </li></ul></ul>
What is BlueVoice? <ul><li>Third generation voicelogger with solid hardware and Linux-based software integrated </li></ul>...
Designed for <ul><li>Monitoring, recording, storage and analysing phone calls and radio communications </li></ul><ul><li>B...
Interface general description  <ul><li>BlueVoice's interface has 4 main menus available, and several sub-menus </li></ul><...
System administration <ul><li>This menu contains the following sub-menus: </li></ul><ul><ul><li>Lines administration </li>...
Line administration features <ul><li>Adding lines to system configuration </li></ul><ul><li>Editing existing lines </li></...
Phone calls <ul><li>You can export a group of records to share Windows. The calls can be filtered by extension and the tim...
Address book features <ul><li>BlueVoice permits logging detailed informations to any telephone number in the Address book,...
Recording rules <ul><li>BlueVoice offers a complex and flexible recording rules system for full customized experience  </l...
Highly monitored numbers <ul><li>BlueVoice permits the definition of  Highly monitored numbers.  </li></ul><ul><li>When a ...
System parameters features <ul><li>Setting a name for the system </li></ul><ul><li>SMTP server connection </li></ul><ul><l...
Alerts <ul><li>BlueVoice permits setting alerts, sent by e-mail or displayed on BlueVoice LCD for the following events: </...
Alerts
Display Parameters <ul><li>BlueVoice V5.2 allows you to customize the display parameters by deciding how many records to b...
Users administration <ul><li>This module includes all operations needed for an efficient users management. </li></ul><ul><...
Groups configuration features <ul><li>BlueVoice permits grouping users by department or other criteria for simplifying sec...
Users configuration <ul><li>This sub menu permits the definition and modification of users profiles, and also the delete o...
Groups configuration <ul><li>There are four levels of ranked privileges: </li></ul><ul><ul><li>Line visualization </li></u...
Users privileges <ul><li>This menu allows setting a higher level of privilege for an user up against his group.  </li></ul...
Archive administration <ul><li>BlueVoice records can be archived operator-assisted or automatically, at an established per...
Manual archiving <ul><li>Creating manual archives can be done by setting: </li></ul><ul><ul><li>The time period which need...
Automatic archiving <ul><li>Automatic archiving can be set to be done periodically, at a certain time interval, in a fixed...
Archives manager <ul><li>This module offers you all informations needed on any archive in the system, and it is also a gre...
External storage <ul><li>All archives generated by BlueVoice can be easily externally storaged on: </li></ul><ul><ul><li>W...
Burning DVD <ul><li>The archives selected for burning in  Archives Manager  menu are listed in DVD Burning module. BlueVoi...
Calls monitoring <ul><li>BlueVoice offers you all informations related to a phone call: </li></ul><ul><ul><li>Caller numbe...
Tools <ul><li>Call filtering (by any of the informations attached)‏ </li></ul><ul><li>Comment insertion for calls </li></u...
Technical specifications <ul><li>Case rack mount 4U </li></ul><ul><li>Built in status LCD </li></ul><ul><li>Dedicated 24 p...
<ul><ul><li>Address:  18 Stejar Street, Iasi </li></ul></ul><ul><ul><li>Tel:  +40.232.265.995 </li></ul></ul><ul><ul><li>F...
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BlueVoice Voicelogging solution for phone calls and radio ...

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BlueVoice Voicelogging solution for phone calls and radio ...

  1. 1. BlueVoice <ul><ul><li>Voicelogging solution for phone calls and radio communications monitoring </li></ul></ul>
  2. 2. What is BlueVoice? <ul><li>Third generation voicelogger with solid hardware and Linux-based software integrated </li></ul><ul><li>Comprehensive informations logged with any call: date, time, duration, Caller ID, line </li></ul><ul><li>System compatible with analogue, digital, VoIP and radio lines in any combination </li></ul><ul><li>Supports D-Channel information and audio for many PABXs </li></ul><ul><li>External backup available on Windows share or CD/DVD writer </li></ul><ul><li>Web Browser based interface </li></ul><ul><li>Incorporated audio player </li></ul><ul><li>Passive tapping technology and high impedance inputs for not interfering with monitored lines </li></ul><ul><li>Built-in LCD display for easy installation and continuous status displaying </li></ul><ul><li>SQL server incorporated for quick integration with CRM applications </li></ul>
  3. 3. Designed for <ul><li>Monitoring, recording, storage and analysing phone calls and radio communications </li></ul><ul><li>Better customer service </li></ul><ul><li>Chargebacks reduction </li></ul><ul><li>Dedicated to: </li></ul><ul><ul><li>Call centres </li></ul></ul><ul><ul><li>Financial sector </li></ul></ul><ul><ul><li>Customer service centres </li></ul></ul><ul><ul><li>Telemarketing companies </li></ul></ul><ul><ul><li>Teleconference applications </li></ul></ul><ul><ul><li>Dispatches </li></ul></ul><ul><ul><li>Client-oriented companies </li></ul></ul>
  4. 4. Interface general description <ul><li>BlueVoice's interface has 4 main menus available, and several sub-menus </li></ul><ul><li>The four main menus are: </li></ul><ul><ul><li>System administration </li></ul></ul><ul><ul><li>Users administration </li></ul></ul><ul><ul><li>Archive administration </li></ul></ul><ul><ul><li>Phone calls </li></ul></ul>
  5. 5. System administration <ul><li>This menu contains the following sub-menus: </li></ul><ul><ul><li>Lines administration </li></ul></ul><ul><ul><li>Phone calls </li></ul></ul><ul><ul><li>Address book </li></ul></ul><ul><ul><li>Recording rules </li></ul></ul><ul><ul><li>Highly monitored numbers </li></ul></ul><ul><ul><li>System parameters </li></ul></ul><ul><ul><li>Alerts </li></ul></ul><ul><ul><li>Display parameters </li></ul></ul>
  6. 6. Line administration features <ul><li>Adding lines to system configuration </li></ul><ul><li>Editing existing lines </li></ul><ul><li>Automatic or manual recording option activating </li></ul><ul><li>Deleting lines </li></ul>
  7. 7. Phone calls <ul><li>You can export a group of records to share Windows. The calls can be filtered by extension and the time period </li></ul>
  8. 8. Address book features <ul><li>BlueVoice permits logging detailed informations to any telephone number in the Address book, internal or external: the name of the number holder, company, postal address and notes. </li></ul>
  9. 9. Recording rules <ul><li>BlueVoice offers a complex and flexible recording rules system for full customized experience </li></ul><ul><li>You can establish simple or cumulative conditions for either recording or no recording phone calls </li></ul>
  10. 10. Highly monitored numbers <ul><li>BlueVoice permits the definition of Highly monitored numbers. </li></ul><ul><li>When a highly monitored number is engaged in a phone call, the system generates an email allert, sent to administrators and other allert-receving autorised users. </li></ul>
  11. 11. System parameters features <ul><li>Setting a name for the system </li></ul><ul><li>SMTP server connection </li></ul><ul><li>Setting date and time </li></ul><ul><li>Setting the time period for automatic delete of old conversations (if wanted)‏ </li></ul><ul><li>Establishing a direct tunnel with BlueNote Communications for remote Service </li></ul>
  12. 12. Alerts <ul><li>BlueVoice permits setting alerts, sent by e-mail or displayed on BlueVoice LCD for the following events: </li></ul><ul><ul><ul><li>Lines added/deleted </li></ul></ul></ul><ul><ul><ul><li>Fail archiving </li></ul></ul></ul><ul><ul><ul><li>Overlong conversation (for exceeding the period set for a regular conversation)‏ </li></ul></ul></ul><ul><ul><ul><li>Saving archive on share Windows </li></ul></ul></ul><ul><ul><ul><li>Archive generated </li></ul></ul></ul><ul><ul><ul><li>Login/Logout </li></ul></ul></ul><ul><ul><ul><li>Highly monitored numbers </li></ul></ul></ul><ul><ul><ul><li>System restarted </li></ul></ul></ul><ul><ul><ul><li>Inactive network </li></ul></ul></ul><ul><ul><ul><li>Under 10% available space on the disk </li></ul></ul></ul><ul><ul><ul><li>Under 10% available archive space on the disk </li></ul></ul></ul><ul><ul><ul><li>Critical disk state </li></ul></ul></ul><ul><ul><ul><li>Attempt to delete conversation </li></ul></ul></ul><ul><ul><ul><li>Weekly summary </li></ul></ul></ul><ul><ul><ul><li>Unused line (for not using a line a set period of time)‏ </li></ul></ul></ul>
  13. 13. Alerts
  14. 14. Display Parameters <ul><li>BlueVoice V5.2 allows you to customize the display parameters by deciding how many records to be listed on oan page </li></ul>
  15. 15. Users administration <ul><li>This module includes all operations needed for an efficient users management. </li></ul><ul><li>This module's sub-menus are: </li></ul><ul><ul><li>Groups configuration </li></ul></ul><ul><ul><li>Users configuration </li></ul></ul><ul><ul><li>Groups privileges </li></ul></ul><ul><ul><li>Users privileges </li></ul></ul><ul><li>Modules structure gives the system a great ergonomic usage </li></ul><ul><li>Privilege levels management is easy and effective </li></ul>
  16. 16. Groups configuration features <ul><li>BlueVoice permits grouping users by department or other criteria for simplifying security privileges management </li></ul><ul><li>The groups are listed in a table format </li></ul>
  17. 17. Users configuration <ul><li>This sub menu permits the definition and modification of users profiles, and also the delete of users. </li></ul><ul><li>Informations that can be logged to one user are: user name, real name, email address and the group to which he belongs. </li></ul><ul><li>The privilege of receiving alerts via email is also set from this menu. </li></ul>
  18. 18. Groups configuration <ul><li>There are four levels of ranked privileges: </li></ul><ul><ul><li>Line visualization </li></ul></ul><ul><ul><li>Conversations list visualization </li></ul></ul><ul><ul><li>Records playing </li></ul></ul><ul><ul><li>Records deleting </li></ul></ul>
  19. 19. Users privileges <ul><li>This menu allows setting a higher level of privilege for an user up against his group. </li></ul><ul><li>A higher level of privilege includes all lower levels access </li></ul>
  20. 20. Archive administration <ul><li>BlueVoice records can be archived operator-assisted or automatically, at an established period of time </li></ul><ul><li>There is a special partition on BlueVoice internal disk for archive storage </li></ul><ul><li>The system administrator gets an alert email when archive storage space on the disk is less then 10% of the capacity </li></ul><ul><li>The system permits external storage of the archives, on Windows share or CD/DVD writer. </li></ul><ul><li>Available sub menus: </li></ul><ul><ul><li>Manual administration </li></ul></ul><ul><ul><li>Automatic administration </li></ul></ul><ul><ul><li>Archive manager </li></ul></ul><ul><ul><li>External storage support </li></ul></ul><ul><ul><li>DVD Burning </li></ul></ul>
  21. 21. Manual archiving <ul><li>Creating manual archives can be done by setting: </li></ul><ul><ul><li>The time period which needs to be covered </li></ul></ul><ul><ul><li>Lines that were used for telephonic conversations </li></ul></ul><ul><li>The system permits deleting calls from current list after their archiving </li></ul>
  22. 22. Automatic archiving <ul><li>Automatic archiving can be set to be done periodically, at a certain time interval, in a fixed weekday, at a certain hour </li></ul><ul><li>You can also set the archive size, in order to storage it easily on mobile memory devices such as CDs or DVDs. </li></ul>
  23. 23. Archives manager <ul><li>This module offers you all informations needed on any archive in the system, and it is also a great management tool. You can consult an archive, restore it, save it, delete it or copy it on a Windows share. </li></ul><ul><li>BlueVoice also allows you to access directly from the interface any archive stored on a secondary location. </li></ul>
  24. 24. External storage <ul><li>All archives generated by BlueVoice can be easily externally storaged on: </li></ul><ul><ul><li>Windows share (you should only mount it directly on BlueVoice by specifying the connection required data)‏ </li></ul></ul><ul><ul><li>CD/DVD writer (if your customised BlueVoice is equipped accordingly)‏ </li></ul></ul>
  25. 25. Burning DVD <ul><li>The archives selected for burning in Archives Manager menu are listed in DVD Burning module. BlueVoice displays here the total volume of the selected archives, helping you to optimise the disk capacity. </li></ul><ul><li>All you have to do is hit Burn button. </li></ul>
  26. 26. Calls monitoring <ul><li>BlueVoice offers you all informations related to a phone call: </li></ul><ul><ul><li>Caller number </li></ul></ul><ul><ul><li>Called number </li></ul></ul><ul><ul><li>Date and time of the call </li></ul></ul><ul><ul><li>Duration </li></ul></ul>
  27. 27. Tools <ul><li>Call filtering (by any of the informations attached)‏ </li></ul><ul><li>Comment insertion for calls </li></ul><ul><li>Listening and commenting on live conversations </li></ul><ul><li>E-mailing calls directly from BlueVoice, by integrating the system with your own Exchange server </li></ul><ul><li>Local saving of recordings </li></ul><ul><li>Deleting calls </li></ul><ul><li>Playing records in emboded player </li></ul>
  28. 28. Technical specifications <ul><li>Case rack mount 4U </li></ul><ul><li>Built in status LCD </li></ul><ul><li>Dedicated 24 ports patch panel </li></ul><ul><li>Approvals: </li></ul><ul><ul><li>EN 55022 </li></ul></ul><ul><ul><li>EN 55024 </li></ul></ul><ul><ul><li>EN and IEC 60950 </li></ul></ul><ul><ul><li>One BlueVoice unit supports a maximum of three modules which can be: </li></ul></ul><ul><ul><ul><li>8 – 24 analogue ports module (leads to a maximum of 72 lines per chassis)‏ </li></ul></ul></ul><ul><ul><ul><li>8 – 24 digital lines module ‏ (leads to a maximum of 72 lines per chassis)‏ </li></ul></ul></ul><ul><ul><ul><li>E1 or PRA ISDN interfaces (maximum of 9 lines per chassis)‏ </li></ul></ul></ul><ul><ul><ul><li>64 VoIP channels </li></ul></ul></ul>
  29. 29. <ul><ul><li>Address: 18 Stejar Street, Iasi </li></ul></ul><ul><ul><li>Tel: +40.232.265.995 </li></ul></ul><ul><ul><li>Fax: +40.232.265.965 </li></ul></ul><ul><ul><li>Email: [email_address] </li></ul></ul><ul><ul><li>Web: www.bluenote.ro </li></ul></ul><ul><ul><li>www.bluevoice.ro </li></ul></ul><ul><ul><li>Thank you! </li></ul></ul>

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