H. JEFF SMITH
Department of Decision Sciences and Management Information Systems
Farmer School of Business
Oxford, OH 45056
Phone : (513) 529-4826
e-mail : email@example.com
HARVARD UNIVERSITY, Boston, Massachusetts - Doctor of Business Administration degree, granted November
1990. Area: Information Systems.
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL, Chapel Hill, North Carolina - Master of Business
Administration degree, granted May 1981.
NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina - Bachelor of Science degree in computer
science; Bachelor of Science degree in mathematics, granted May 1979.
Miami University (Ohio), Farmer School of Business, August 2006-present. Professor and Chair, Department of
Decision Sciences and Management Information Systems.
Wake Forest University, Babcock Graduate School of Management, July 1998 – July 2006. July 1998 – June 2003,
Associate Professor of Management (tenured). 1999-2001, IT Concentration Coordinator. July 2003 – July 2006,
Professor of Management (tenured). July 2005 – July 2006, Sisel Fellow in Information Technology.
Georgetown University, January 1991- June 1998. January 1991 – June 1996, Assistant Professor in School of
Business. July 1996 – June 1998, Associate Professor (tenured). Area coordinator, Ethics/Public Policy/IS, 1993-
Harvard Business School, July 1987 - December 1989. Research Associate.
IBM Corporation, Raleigh, North Carolina, May 1982 - June 1987. Last responsibility: manager, software
development. Responsible for personnel and task management.
Fulcrum Computer Group, Inc., Raleigh, North Carolina. May 1981 - May 1982 plus two earlier summers. Systems
North Carolina State University computer science department. August 1978 - May 1979. Teaching assistant and
Environmental Protection Agency, Research Triangle Park, North Carolina. August 1977 - May 1979. Statistical
analysis and programming.
WKIX, WYNA, WRNC, WHPY radio stations, Raleigh area. September 1972 - July 1977. Announcer.
H. JEFF SMITH
Thompson, R.L., H.J. Smith, and C.L. Iacovou, “The Linkage Between Reporting Quality and Performance
in Information Systems Projects,” Information & Management, vol. 44, no. 2, 2007, pp. 196-205.
Chan, Y., M. Culnan, K. Greenaway, G. Laden, T. Levin, and H.J. Smith. “Information Privacy:
Management, Marketplace, and Legal Challenges,” Communications of the AIS, vol. 16, 2005, pp. 270-298.
Shafer, S., H.J. Smith, and J. Linder. “The Power of Business Models.” Business Horizons, vol. 48, no. 3,
2005, pp. 199-207.
Smith, H.J. “Information Privacy and Its Management.” MIS Quarterly Executive, “Research Digest”
section, vol. 3, no. 4, 2004, pp. 201-213.
Smith, H.J. “But What Is the ‘Right Thing’?: Ethics and Information Systems in the Corporate Domain,”
MIS Quarterly Executive, “Research Digest” section, vol. 3, no. 2, 2004, pp. 105-115.
Keil, M., H.J. Smith, S. Pawlowski, and L. Jin. “’Why Didn’t Somebody Tell Me?’: Climate, Information
Asymmetry, and Bad News About Troubled Projects,” DATA BASE, vol. 35, no. 2, 2004, pp. 65-84.
Davison, R.M., R. Clarke, H.J. Smith, D. Langford, and B.F.Y. Kuo. “Information Privacy in a Globally
Networked Society: Implications for IS Research,” Communications of the AIS, vol. 12, no. 22, 2003, pp.
Smith, H.J. “The Shareholders vs. Stakeholders Debate,” MIT Sloan Management Review, vol. 44, no. 4,
Summer 2003, pp. 85-90.
Tan, B., H.J. Smith, M. Keil, and R. Montealegre. “Reporting Negative Project Status Information:
Impacts of Climate and Asymmetry in an Individualistic and a Collectivist Culture,” IEEE Transactions on
Engineering Management, vol. 50, no. 1, February 2003, pp. 64-77. Honorable Mention for the journal’s
Best Paper of 2003.
Smith, H.J. and M. Keil. “The Reluctance to Report Bad News on Troubled Software Projects: A
Theoretical Model,” Information Systems Journal, vol. 13, no. 1, 2003, pp. 69-95.
Smith, H.J. “Ethics and Information Systems: Resolving the Quandaries,” DATA BASE, vol. 33, no. 3,
Summer 2002, pp. 8-22.
Smith, H.J., M. Keil, and G. Depledge. “Keeping Mum as the Project Goes Under: Towards an
Explanatory Model,” Journal of Management Information Systems, vol. 18, no. 2, Fall 2001, pp. 185-223.
Smith, H.J. “Information Privacy and Marketing: What the U.S. Should (and Shouldn’t) Learn From
Europe,” California Management Review, vol. 41, no. 2, Winter 2001, pp. 8-33.
Milberg, S.J., H.J. Smith, and S.J. Burke. "Information Privacy: Corporate Management and National
Regulation," Organization Science, vol. 11, no. 1, January/February 2000, pp. 35-57.
H. JEFF SMITH
Smith, H.J. “Bituminous Insurance Companies – Looking Towards 2005,” Case Research Journal, vol. 19,
no. 4, Fall 1999, pp. 127-155.
Smith, H.J. “Privacy: Clashes Across the Sea,” Financial Times Mastering Management Review, no. 21,
March 1999, pp. 40-43.
Smith, H.J. and J. Hasnas. “Ethics and Information Systems: The Corporate Domain,” MIS Quarterly, vol.
23, no. 1, March 1999, pp. 109-127.
Kallman, E.A. and H.J. Smith. “Privacy Practices in Telemarketing Organizations: An Empirical Study,”
Journal of the ATA, vol. 1, no. 1, October 1996, pp. 22-29.
Smith, H.J., S.J. Milberg, and S.J. Burke. "Information Privacy: Measuring Individuals' Concerns About
Corporate Practices," MIS Quarterly, vol. 20, no. 2, June 1996, pp. 167-196.
Milberg, S.J., S.J. Burke, H.J. Smith, and E.A. Kallman. "Values, Personal Information Privacy, and
Regulatory Approaches," Communications of the ACM, vol. 38, no. 12, December 1995, pp. 65-74.
Smith, H.J. "Back Bay Restaurant Group," Case Research Journal, vol. 15, no. 3&4, Summer 1995, pp.
Smith, H.J. "Information Privacy Policies and Practices: Inside the Organizational Maze,"
Communications of the ACM, vol. 36, no. 12, December 1993, pp. 105-120.
Cespedes, F.V. and H.J. Smith. "Database Marketing: New Rules for Policy and Practice," Sloan
Management Review, vol. 34, no. 4, Summer 1993, pp. 7-22.
Smith, H.J. and E.A. Kallman. "Privacy Attitudes and Practices: An Empirical Study of Medical Records
Directors' Perceptions," Journal of Health Information Management Research, vol. 1, no. 2, Fall/Winter
1992, pp. 9-31.
Smith, H.J. and J.C. Linder. “Business Schools Cannot Improve Research Alone” (in section titled “MBA:
Is the Traditional Model Doomed?”), Harvard Business Review, vol. 70, no. 6, November-December 1992,
Linder, J.C. and H.J. Smith. "The Complex Case of Management Education," Harvard Business Review,
vol. 70, no. 5, September-October 1992, pp. 16-33.
H. JEFF SMITH
Book (blind peer-reviewed)
Smith, H.J. Managing Privacy: Information Technology and Corporate America, University of North
Carolina Press, 1994. Winner of 1994 Donald McGannon Book Award for Social and Ethical Relevance in
Communication Policy Research (administered by Fordham University).
Smith, H.J. and E.A. Kallman. Privacy Attitudes and Practices Worldwide: An Empirical Study of the
ISACA Membership, a monograph published by the Information Systems Audit and Control Foundation,
Smith, H.J. and E.A. Kallman. Information Privacy Practices and Attitudes: An Empirical Study of the
Membership, a monograph published by the International Association for Human Resource Information
Smith, H.J. and E.A. Kallman. Privacy Practices and Attitudes: An Empirical Study of the ATA
Membership, a monograph published by the American Telemarketing Association, 1996.
Smith, H.J. “Bituminous Insurance Companies: Looking Towards 2005” in Strategic Management: Cases
for the Global Information Age (6th ed.), ed. Lester A. Digman, Dame/Thomson Learning, 2002.
Smith, H.J. “Two Views of Data Protection” in Financial Times Mastering Information Management, ed.
D.A. Marchand, T.H. Davenport, and T. Dickson, Financial Times/Prentice-Hall, 2000.
Smith, H.J. and D.W. Straub. “Privacy in Information Systems” in The Concise Blackwell Encyclopedia of
Management, ed. C.L. Cooper and C. Argyris, Blackwell Publishers, 1998 and The Blackwell Encyclopedic
Dictionary of Management Information Systems, ed. G.B. Davis, Blackwell Publishers, 1997.
Culnan, M.J. and H.J. Smith. "Lotus Marketplace: Households...Managing Information Privacy Concerns"
in Computer Ethics and Social Values, ed. D.G. Johnson and H. Nissenbaum, Prentice Hall, 1995.
Culnan, M.J., H.J. Smith, and R.J. Bies. "Law, Privacy, and Organizations: The Corporate Obsession to
Know V. the Individual Right Not to Be Known" in The Legalistic Organization, ed. S.B. Sitkin and R.J.
Bies, Sage Publications, 1994.
Smith, H.J. (supervised by F.W. McFarlan). "Agrico, Inc.--A Software Dilemma" reprinted in J.I. Cash,
Jr., F.W. McFarlan, J.L. McKenney, and L.M. Applegate, Corporate Information Systems Management:
Text and Cases, Richard D. Irwin, Inc., 1992. Also reprinted in Cases in Ethics and the Conduct of
Business, ed. J.R. Boatright, Prentice Hall, 1995 and R.A. Spinello, Ethical Aspects of Information
Technology, Prentice-Hall, 1995.
Smith, H.J. (supervised by L.M. Applegate). "IBM Computer Conferencing" reprinted in B. Bostrom, S.
Kinney, and R. Watson, Computer Augmented Teamwork: A Guided Tour, Van Nostrand Reinhold, 1992.
H. JEFF SMITH
Smith, H.J. “Dave Martin,” case for discussion at Academy of Management OCIS/TIM Junior Faculty
Consortium, July 2001.
Smith, H.J. “Two Views of Data Protection,” Financial Times (London), March 21, 1999.
Smith, H.J. “Data Protection and Privacy Survey Results,” report for Global Privacy Project of Privacy and
American Business, 1997.
Smith, H.J. Review of The Information Mosaic in Human Resource Planning, vol. 16, no. 1, 1993.
McFarlan, F.W. and H.J. Smith. "Privacy and IT Use," CIO, February 1990.
Harvard Business School publications (sole authored under faculty supervision, except as noted otherwise):
• Agrico, Inc.--A Software Dilemma [case] - 1988;
• Budd Services, Inc. [case, teaching note] - 1988;
• ESAB AB: Toughing It Out (B) [case] - 1988;
• IBM Computer Conferencing [case] - 1988;
• Industry Note: In-Car Entertainment - 1989;
• Manufacturers Hanover Corporation--The New Information Technology Organization (A), (B), and
(C) [cases, teaching note, with Donna Stoddard] - 1987 to 1988;
• Managing Information Technology: Technology Overview [technical note] - 1987;
• National Credit Information Network [case] - 1989;
• Note on the Credit Bureau Industry and the Fair Credit Reporting Act (FCRA) - 1989;
• Philips In-Car Entertainment (A), (B), and (C) [cases, teaching note] - 1989.
Smith, H.J. “Instructors' Test Bank” for Statistics for Management. Prentice-Hall, Inc., 1981.
H. JEFF SMITH
Other publications (continued)
"Code of Ethics" column, Beyond Computing (sole authored except as noted otherwise):
“You Can’t Outsource Ethics,” October 2000
“Corporate Responsibility: Whose Concerns Come First?,” July/August 2000
“Giving Customers Options: Opt In or Opt Out,” March 2000
• “Deciding When to Get Involved,” December 1999
• “Pushing and Shoving,” October 1998
• “Who’s Watching the Web?,” May 1998
• “How Much Privacy Do We Owe Customers?,” January/February 1998
• “Who Owns Personal Data?,” November/December 1997
• “Corporations and the Community,” October 1997
• “Balancing Corporate Obligations,” September 1997
• “Complying With Federal Sentencing Guidelines,” July/August 1997
• “Corporate Crime and Punishment,” June 1997
• “Do Data Warehouses Challenge Fair Play?,” May 1997
• “Web Watchers,” April 1997
• “Slamming Spamming,” March 1997
• “Social Insecurity: Is There Danger In a Number?,” January/February 1997
• “Fighting Fire With Fire,” November/December 1996
• “Let’s Be Realistic” (with M. Keil), October 1996
• “Ethics on a Global Scale” (with E.A. Kallman), September 1996
• “Legal Lag Time,” July/August 1996
• “Drawing the Line” (with K.E. Pearlson), June 1996
• “How Private Are Personal Databases?,” May 1996
• “Managing the Net” (with E.A. Kallman), April 1996
• “Ethics for Internet Users” (with E.A. Kallman), March 1996
• “Ethics Online,” January/February 1996
• “Looking for Leadership,” December 1995
• “Yours, Mine, and Ours,” November 1995
• “Ethical Growth: The Sequel” (with E.A. Kallman), October 1995
• “The Stages of Ethical Growth” (with E.A. Kallman), September 1995
• “Speaking Out to Outsiders” (with M. Keil), July/August 1995
• “Mum’s the Word” (with M. Keil), June 1995
• “Implementing a Feasibility Study” (with E.A. Kallman), May 1995
• “Defining Ethical Feasibility” (with E.A. Kallman), March/April 1995
• “Making Good Judgment Calls,” January/February 1995
• “New Rules for New Technologies” (with G.T. Marx), November/December 1994
• “Dealing With Ethics on a Global Basis” (with E.A. Kallman), September/October 1994
• “Technology and Government: The Battle Heats Up,” July/August 1994
• “Where Is the Line Between Public and Private Data?,” May/June 1994
• “Debating the Stakeholder Theory” (with J. Hasnas), March/April 1994
• “Establishing an Ethical Framework” (with J. Hasnas), January/February 1994
• “Technology and Society: Taking Charge,” November/December 1993
• “Software Development: Exterminating Ethical ‘Bugs’,” September/October 1993
• “A Private Matter,” July/August 1993
• “Technology Forces: Choosing the Right Side,” May/June 1993
• “Setting Ethical Standards for Information Technology,” March/April 1993
H. JEFF SMITH
Smith, H., Thompson, R., and Iacovou, C. “The Impact of Organizational Ethical Climate on Reporting
Behaviors in Information Systems Projects,” Proceedings of the Americas Conference on Information
Iacovou, C.L., H.J. Smith, and R.L. Thompson. “The Linkage Between Reporting Quality and
Performance in Information Systems Projects,” Proceedings of the International Conference on Information
Systems (ICIS), Las Vegas, NV, December 2005.
Smith, H.J. and M. Keil. “The Reluctance to Report Bad News on Troubled Software Projects: Toward a
Theoretical Model,” Best Paper Proceedings of the Academy of Management, Chicago, Illinois, August
Keil, M., H.J. Smith, and G. Depledge. “Willingness to Communicate Bad News in Software Development
Projects: A Laboratory Experiment,” Proceedings of the Southern Association for Information Systems
Conference, Atlanta, Georgia, April 1998.
Kallman, E.A. and H.J. Smith. "A Framework for Organizational Ethical Assessment with Specific
Directions for IT Management," Proceedings of ETHICOMP96, Madrid, Spain, 1996.
Kallman, E.A. and H.J. Smith. "Privacy Practices & Attitudes Across Professions: An International
Study," Proceedings of ETHICOMP96, Madrid, Spain, 1996.
Smith, H.J. "Getting to Organizational Privacy Policies: A Look at the Process and Its Drivers,"
Proceedings of the 1992 Marketing and Public Policy Conference, Washington, DC, 1992.
Work in progress
Iacovou, C. L., R.L. Thompson, and H.J. Smith. “Misreporting by Project Managers in Information
Systems Projects: Antecedents and Impacts.” Being revised for MIS Quarterly.
Smith, H.J., C. L. Iacovou, and R.L. Thompson. “The IS Project Status Reporting Process: An
Organizational Arms Race”; under second review at MIS Quarterly.
Dinev, T. and Smith, H.J. “Reviewing the Privacy Domain: the Past and the Future,” conceptualization in
progress, target: MIS Quarterly (MISQ Review section).
Smith, H.J. “’Ethical’ Rules for Professionals: Definitions and Grounding,” theoretical conceptualization
underway, targeted to The Information Society.
Smith, H.J. “Fair Information Practices: Normative Rigor for an Unexamined Concept,” theoretical
conceptualization underway, targeted to Journal of Business Ethics.
H. JEFF SMITH
Grants and research support
Endorsement of survey efforts and access to membership database (with Charles Iacovou and Ron Thompson),
Project Management Institute (PMI), 2004.
Grant to cover costs of survey administration to members of Global Special Interest Group for study of international
privacy issues in human resource management, International Association for Human Resource Information
Management (IHRIM), 1996.
Grants to cover costs of survey administration to members (with Ernest Kallman): American Telemarketing
Association (ATA), 1994; Human Resource Systems Professionals organization (HRSP), 1994; American Health
Information Management Association (AHIMA), 1992; Electronic Data Processing Auditors' Association (EDPAA),
Summer research grants, Babcock Graduate School of Management, Wake Forest University, 1998, 1999, 2000,
2001, 2002, 2003, 2004, 2005.
Summer research grants, Georgetown University School of Business, 1991, 1992, 1993, 1994, 1995, 1996, 1997.
Selected consulting activities
IBM, produced content on information ethics for distribution to their clients (2001).
IBM/New York Times (1993-2000), wrote column on information ethics.
Institutional Investor (1997), provided executive education for Technology Forum.
TRW Corporation (1994-97), served on Consumer Advisory Council and consulted on privacy issues.
Ameritech Corporation (1995), consulted on privacy issues and provided executive education.
Editorial board (associate editor), MIS Quarterly, January 2003 – December 2006.
Co-Track Chair for International Conference on Information Systems (ICIS): Montreal, December 2007.
Associate Editor for track at International Conference on Information Systems (ICIS): Las Vegas, NV, December
2005; Washington, DC, December 2004; Barcelona, Spain, December 2002.
Editorial Review Board member, Decision Sciences Journal of Innovative Education, 2001-2004.
Department/Associate Editor, DATA BASE (Association for Computing Machinery), 1996-2001.
Editor for DATA BASE special section on “Information Ethics,” Winter 2001 issue.
H. JEFF SMITH
Selected external service activities
Panelist for “Information Privacy: Management, Marketplace, and Legal Challenges,” International Conference on
Information Systems (ICIS), Washington, DC, December 2004.
Panelist for “Information Privacy in a Globally Networked Society: Implications for IS Research,” International
Conference on Information Systems (ICIS), Barcelona, Spain, December 2002.
Facilitator (and case presenter) for Academy of Management OCIS/TIM Junior Faculty Consortium, Washington,
DC, August 2001.
Facilitator for Professional Development Workshop on case teaching, Academy of Management, Chicago, Illinois,
Advisory Board, Privacy Rights Clearinghouse, San Diego, 1998-1999 (approx.)
Reviewer for Communications of the ACM, Information Systems Research, MIS Quarterly, Sloan Management
Review, and other journals (ongoing).
Invited keynote speaker for “Policy ’98 Conference,” Association for Computing Machinery (ACM), Washington,
DC, May 1998.
Appointment to Experts Group, Global Privacy Project, Privacy and American Business, 1996-1997.
Panelist for a session on “Alternative Perspectives on Privacy Research” and also a discussant for a session on
“Ethics and I/T” at International Conference on Information Systems, December 1996.
Panelist for “Current Federal Telemarketing Issues” forum, American Telemarketing Association meeting, March
Invited speaker for CIS Colloquium, Georgia State University, February 1996.
Co-presenter at a workshop on “Teaching Information Systems Ethics” at Association for Information Systems
meeting, August 1995.
Presented sessions on “Private Sector Privacy” at Computers, Freedom, and Privacy conferences, March 1992 and
Chair of session on “The Future of Information Systems Ethics Research” at the International Conference on
Information Systems, December 1992.
H. JEFF SMITH
Selected internal service activities
Wake Forest University: University Senate; Senate Committees: Intra-University Operations, Senior University
Appointments (Chair, 2004-2005); Executive Committee (assistant secretary, 2005-2006); University Copyright
Babcock Graduate School of Management (Wake Forest University): Chair, I/S Committee; Chair, Task Force on
IT Concentration; Full-Time Program Committee Task Force; Chair, Research Committee (2005-2006);
Development and Performance Assessment Task Force.
Georgetown School of Business: Chair, I/S Committee; Area Coordinator; Task Force on MBA Program; Graduate
Curriculum and Standards Committee; Faculty Peer Review Committee; Executive Faculty (University).
Most Developmental Associate Editor Award, MIS Quarterly, 2005.
Cowan Faculty Research Prize, Wake Forest University Babcock Graduate School of Management.
Award for Undergraduate and Graduate Teaching Excellence, Georgetown University School of Business.
MBA Distinguished Teaching Award, Georgetown University School of Business.
Faculty Research Award, Georgetown University School of Business.
Second place award for “Best Paper,” Organizational Communication and Information Systems (OCIS) Division,
Academy of Management, August 1999.
Awards for “Code of Ethics” column in Beyond Computing: Award for publication excellence, APEX ’99
competition, 1999. First place award for a regular column, American Society of Business Press Editors, East
Division, and third place nationally, in 1999 editorial competition. Award for publication excellence for column,
"Social Security: Is There Danger in a Number?," APEX’98 competition, 1998. First place award for a regular
column, American Society of Business Press Editors, Northeast Division, and third place nationally, in 1997
editorial competition. Award for publication excellence, APEX’96 competition, 1996. First place award for a
regular column, American Society of Business Press Editors, Northeast Division, in 1994 editorial competition.
Winner of "portable" fellowship in National Doctoral Fellowship Program, AACSB, 1987.
Graduated Summa Cum Laude from North Carolina State University in honors program. Dean's Scholar (top 5%) in
MBA class at University of North Carolina at Chapel Hill.
Business Foundation Fellowship at University of North Carolina at Chapel Hill, 1979-1981.
Member of Phi Eta Sigma, Pi Mu Epsilon, and Phi Kappa Phi honorary societies at North Carolina State University;
Beta Gamma Sigma honorary society at University of North Carolina at Chapel Hill.
H. JEFF SMITH
Academy of Management (AOM)
Association for Computing Machinery (ACM), SIGMIS
Association for Information Systems (AIS)
Decision Sciences Institute (DSI)
Institute for Operations Research and the Management Sciences (INFORMS)