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CMI tech trends March 2015

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A presentation on technology trends relevant to change management, delivered to the Change Management Institute meeting, London, 3rd March 2015

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CMI tech trends March 2015

  1. 1. TECHNOLOGY TRENDS RELEVANT TO CHANGE MANAGEMENT IN 20 MINUTES Philip Sheldrake @sheldrake London 3rd March 2015 1
  2. 2. context “Changes in social and organizational structures, frequently driven by changing technology, created an environment of rapid and discontinuous change.” 2 https://www.change-management-institute.com/sites/default/files/ CMBoK_Sample.pdf
  3. 3. distributed Your smartphone is your exobrain and exo-peripheral nervous system. An unprecedented, distributed, multi-sensory network. 3
  4. 4. power iPhone launch weekend: Apple sold 25x more CPU transistors than were in all the PCs on Earth in 1995. 4 Benedict Evans, Andreessen Horowitz www.slideshare.net/a16z/mobile-is-eating-the-world-40841467/
  5. 5. social “Communications tools don't get socially interesting until they get technologically boring.” For the avoidance of doubt, the cloud and Web standards and ubiquitous connectivity and powerful mobile devices have rendered them technologically boring! 5 http://www.shirky.com/ Image of Google Hangout in progress. Source: Mike Lee https://www.flickr.com/ photos/curiouslee/9138750885/ – image slightly cropped
  6. 6. fabric The idea of the real world being separate to the digital is archaic. The idea of online and offline being mutually exclusive is dead. The idea that the digital can be overlaid once the real stuff is sorted is negligent. 6
  7. 7. responsive “The transformational design of space encourages flow conducive to achieving business goals. When strategy inevitably changes, as new projects emerge, the people involved must be able to reflow the workplace to support the corresponding new work flows.” 7 Gary Wheeler, Partner at WheelerKanik LLP http://research.gigaom.com/report/the-responsive-back-office-lessons-from-lean- agile-and-devops/
  8. 8. BIM & FM We can expose the data and information held within BIM and FM in the process of gifting the built environment its voice. The workspace becomes a member of the team. BLDG 2.0 is a research project initiated by CASE, in partnership with New Buildings Institute, Arup Sustainability, SHoP Architects, Columbia University and IDEO. Inspired by the principles of mass collaboration and collective intelligence, 8 (Building Information Modeling & Facilities Management)
  9. 9. visual workplace The visual workplace conveys the intent of the teams it hosts to anyone ‘walking around’ – remember people still ‘look up’ in the digital age. How can we entwine the digital and the analogue making the digital visceral and the analogue real-time? 9 E-ink display
  10. 10. beacons Indoor proximity systems employ Bluetooth Smart to make smartphones aware of a beacon’s presence. What you do with such facility depends on your organization’s values and approach to personal data. 10
  11. 11. personal data 11 Traditional approach New perspective Data actively collected with user awareness Most data from machine to machine transactions and passive collection – difficult to notify individuals Definition of personal data is predetermined and binary Definition of personal data is contextual and dependent on social norms Data collected for specified use Economic value and innovation come from combining data sets and subsequent uses User is the data subject User can be the data subject, the data controller, and/or data processor Individual provides legal consent but is not truly engaged Individuals engage and understand how data is used and how value is created Policy framework focuses on minimising risks to the individual Policy focuses on balancing protection with innovation and economic growth http://www3.weforum.org/docs/ WEF_IT_UnlockingValuePersonalData_CollectionUsage_Report_2013.pdf
  12. 12. quantified org People don’t so much dislike change as being changed. With the advent of the quantified organization, how do we empower individuals (employees and customers) with data and analytical capabilities rather than simply hyper-surveil them? 12 The veillance compass, Professor Steve Mann http://www.philipsheldrake.com/2014/10/mcveillance-coveillance-and-socioveillance- in-the-context-of-social-business/ The quantified self, the quantified organization, and the organized self http://www.philipsheldrake.com/2015/02/the-quantified-self-the-quantified- organization-and-the-organized-self/
  13. 13. influence flows We have employed IT to track the flows of time, money and materials. Now we can begin to wield technology to help each of us understand how influence goes around comes around. 13 The Six Influence Flows, The Business of Influence, Sheldrake, Wiley 2011 http://www.eulerpartners.com/influence-flows/
  14. 14. the work graph The static org chart has no role in the dynamic organization. Giving people visibility of the work graph enables them to orient themselves better in aspiring to realise mutual value faster than otherwise. 14 IBM Verse user interface. Source: IBM via: http://research.gigaom.com/report/visualizing-work-new-ways-to-map-how- businesses-operate/strategic-insight-through-the-work-graph/ The quantified self, the quantified organization, and the organized self http://www.philipsheldrake.com/2015/02/the-quantified-self-the-quantified- organization-and-the-organized-self/
  15. 15. emergence The responsive organization / connected company / social business modifies the deliberate with the emergent. Recognises command-and- control structures cannot navigate complexity. Only complexity can rise up to complexity. 15Dave Gray. Reproduced with permission. http://connectedco.com The Future of Organization http://www.philipsheldrake.com/2014/05/future-organization-video-presentation- major-themes-new-provocations/
  16. 16. web 3.0 Web 3.0 marks the transition to a web that understands the content that we put there. aka Linked Data, semantic Web. 16
  17. 17. the hi:project The human interface (HI) helps everyone contribute more value to and derive more value from society and the organizations in their lives. www.hi-project.org 17
  18. 18. a social business story Storytelling helps communicate change.And the art of storytelling is transformed by today’s social media. www.attenzi.com 18 in association with

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