Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.


Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to comment

  • Be the first to like this


  1. 1. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• SHAWN BECKER PROFESSIONAL SUMMARY  Desktop Engineer and Senior Service Desk Technician well-versed in Windows and Mac image creation and maintenance as well as troubleshooting and repairing malfunctioning hardware, software,and peripherals.  Knowledge of Server and SCCM 2012 R2, application package creation aswell as image creation and deploymentfor Windows and MacOSXthrough Casper Suite.  Excellent communication and diagnostic skills, consistently solving problems with a reputation for productivity, complex problem resolution, and professionalism.  Respondsefficiently and professionally to customer service requests, effectively resolving escalating issuesand crisis situations.  SKILLS  Mac OSX, Casper Suite, Parallels  Skilled in DNS, DHCP, AD, IIS  Windows Operating Systems NT – 10  Windows Server 2003, 2008(R2), 2012(R2)  SCCM, HyperV, Vmware, VSphere, FTP  MDT, Group Policy,  Remote Desktop, Dameware, Lync, JoinMe  Tabletand phone management : iOS, Android, Windows OS  LANand WANexpertise  User account creation  Symantec AV and Backup  Advance knowledge of PC configurations  Expertise in installation, setup and maintenance of CISCO video conferencing  Superb interpersonalskills  TCP/IP, Bitlocker  MS Office 2003,2007,2010,2013,365 WORK HISTORY Sr. Desktop Engineer Bluestem Brands Inc. - Eden Prairie, MN 12/2014-7/2015  Created Windows application packagesand deployed them through SCCM 2012R2  Created Windows 7 images and task sequences in SCCM 2012R2  Created Mac application packages and deployed them using Casper Suite.  Provided support to all of the executive staff.  Installed software, modified and repaired hardware and resolved technical issues.  Managed Symantec antivirus on all Mac and Windows systems.  Created virtual machines using Vsphere and HyperV Sr. Service Desk Technician Apogee Enterprises - Bloomington, MN 6/2006 - 11/2014  Created and deployed images using Norton Ghost  Upgraded entire company of Harmon Inc. to Windows 7 using Ghostand SCCM.  Built server systems and installed into racks.  Part of DFS share upgrade project creating allserver shares and training entire company.  Purchased all computer and IT equipment for entire company.  Loaded and managed all iOS devices using Air-Watch.  Part of team that upgraded users to Cisco phones.  Setup and installed Cisco teleconferencing; Telepresence SX10,EX90, Profile 55 dual with C60 codec.  Trained howto use Cisco teleconferencing equipment. Help Desk Technician
  2. 2. 921 Carolina Parkway NW,Hutchinson, MN55350• C: 320-292-4786• SHAWN BECKER Hutchinson Technology Inc. - Hutchinson, MN 11/2001 - 06/2006  Part of team to upgrade allcomputers to Windows XP.  Managed call flowand responded to technical supportneeds ofcustomers.  Installed software, modified and repaired hardware and resolved technical issues.  Modified KixStart script for loading alltypesof computer images used. EDUCATION Associate of Applied Science: Network Administration Ridgewater College - Hutchinson, MN 2002 Bachelor of Science:Elementary Education North Dakota State University-Fargo, ND 1996 CERTIFICATIONS  Foundation Certification in IT Service Management (ITIL)  HEAT Administrator Training