devops done us
wrong
you don't know me, man
@sdmouton
My geek creds may be inferior to your geek creds
Imposter Sryndrome
perspective
"I had a stick of carefree gum, but it didn't work. I felt pretty good while
I was blowing that bubble, but as...
perspective
"I'm gonna fix that last joke by taking out all the words and putting in
new ones."
-Mitch Hedberg
great artists steal
damon edwards devopsdays mtn view '13
sharing experience is a fundamental value of our community of
pr...
serendipity
i can has unicron?
Sysadmin for a small ops team in municipal government
Central IT Dept.
300 staff
Over 12k total employe...
i can has unicron?
i can has goat then?
Depts. have dev teams, important for each to integrate well.
goat and the silo
local optimization vs best optimization for the system
govops
Bikeshedding is a spectator sport
Blamestorm on the horizon
Even our silos have silos... comfortable silos.
govops
govops
govops
Welcome to your new life as a BA for Super Business App!
govops
This is how it works
govops
Call this guy for
documentation:
govops
what is the problem?
no one knows anything about anything until a pager goes off
literally a pager, my wife thought I was ...
what we did
started with the tool
at least we talked about why we wanted to do it
why for dns entries
We need better tooling
This manual process is awful
We want to be able to have
support
everything is a freaky dns problem
cms
someone perceives there's a problem
telephone game (no one cares about the ticketing
system)
the problem is that the c...
cms
root cause analysis
problem is with a technical product, address it with
technology!
no metering
look at saas
cms
Mercenaries and auxiliaries are useless and dangerous; and if one
holds his state based on these arms, he will stand n...
thar be monsters
chutes and ladders
coldfusion
it's for enterprise apps
had a emergent problem
coldfusion
started with the business need
no pushy ideas about how
never talked about echo chamber terminology
just talked...
coldfusion
interested parties +1
lessons
do you need customers once, or customers for life?
snowcone wranglers
speaking of culture...
if you can't fire people don't write them off
my pain is your pain
credit Scott Adams
get involved
because otherwise...
that's my time
again, @sdmouton
might be found idling in freenode in your favorite channel as moutons
check out and follow...
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Devops Done Us Wrong

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These slides do not particularly mirror the content of the talk and are largely meant to play a humorous counterpoint to an exciting story of a small firefighting ops team trying to bring the devops koolaid to a municipal government IT shop. BMC sponsored video for all DevOpsDays Austin 2014 talks, so there will be an opportunity to watch all the talks at some point in the future.

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Devops Done Us Wrong

  1. 1. devops done us wrong
  2. 2. you don't know me, man @sdmouton My geek creds may be inferior to your geek creds Imposter Sryndrome
  3. 3. perspective "I had a stick of carefree gum, but it didn't work. I felt pretty good while I was blowing that bubble, but as soon as the gum lost its flavor I was back to pondering my mortality." -Mitch Hedberg
  4. 4. perspective "I'm gonna fix that last joke by taking out all the words and putting in new ones." -Mitch Hedberg
  5. 5. great artists steal damon edwards devopsdays mtn view '13 sharing experience is a fundamental value of our community of practice
  6. 6. serendipity
  7. 7. i can has unicron? Sysadmin for a small ops team in municipal government Central IT Dept. 300 staff Over 12k total employees
  8. 8. i can has unicron?
  9. 9. i can has goat then? Depts. have dev teams, important for each to integrate well.
  10. 10. goat and the silo local optimization vs best optimization for the system
  11. 11. govops Bikeshedding is a spectator sport Blamestorm on the horizon Even our silos have silos... comfortable silos.
  12. 12. govops
  13. 13. govops
  14. 14. govops Welcome to your new life as a BA for Super Business App!
  15. 15. govops This is how it works
  16. 16. govops Call this guy for documentation:
  17. 17. govops
  18. 18. what is the problem? no one knows anything about anything until a pager goes off literally a pager, my wife thought I was a drug dealer
  19. 19. what we did started with the tool at least we talked about why we wanted to do it
  20. 20. why for dns entries We need better tooling This manual process is awful We want to be able to have support
  21. 21. everything is a freaky dns problem
  22. 22. cms someone perceives there's a problem telephone game (no one cares about the ticketing system) the problem is that the cms is slow
  23. 23. cms root cause analysis problem is with a technical product, address it with technology! no metering look at saas
  24. 24. cms Mercenaries and auxiliaries are useless and dangerous; and if one holds his state based on these arms, he will stand neither firm nor safe; for they are disunited, ambitious and without discipline, unfaithful, valiant before friends, cowardly before enemies; they have neither the fear of God nor fidelity to men, and destruction is deferred only so long as the attack is; for in peace one is robbed by them, and in war by the enemy. Niccolo Machiavelli
  25. 25. thar be monsters
  26. 26. chutes and ladders
  27. 27. coldfusion it's for enterprise apps had a emergent problem
  28. 28. coldfusion started with the business need no pushy ideas about how never talked about echo chamber terminology just talked about presenting problem, tooling and workflows
  29. 29. coldfusion interested parties +1
  30. 30. lessons do you need customers once, or customers for life?
  31. 31. snowcone wranglers speaking of culture... if you can't fire people don't write them off
  32. 32. my pain is your pain credit Scott Adams
  33. 33. get involved because otherwise...
  34. 34. that's my time again, @sdmouton might be found idling in freenode in your favorite channel as moutons check out and followreadops @readops read and followsysadvent @sysadvent

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