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LEAN: Understanding a
SIPOC – Supply, Input, Process, Output,
Customer (Quality Systems Management Tools Series 2016)
Dr...
Goal
The goal of this lesson is for users to understand
SIPOC as a quality and business process
improvement tool.
Learning Objectives
At the end of this lesson users should be able to
 Articulate the usage of a SIPOC-Supply, Input,
Pro...
What is a SIPOC – Supply, Input, Process,
Output, Customer?
SIPOC:
 Is a tool utilized to ascertain the pertinent
element...
What is the Value of a SIPOC Diagram?
 Through understanding the SIPOC, stakeholders
and project teams members who are un...
More on the SIPOC Diagram?
 Customers and Suppliers can be either internal
or external to the company that performs the
p...
Creation Time to Allot for the SIPOC Diagram
From Start to Finish Allow 5 hours
• Data Collection: 1-3 hours
• Diagramming...
How to Develop a SIPOC?
Develop a chart of five columns and two rows.
How to Develop a SIPOC?
Meet with key stakeholders and team members to
gather the data on SIPOC-Supply, Input, Process,
Ou...
How to Develop a SIPOC?
Allow the completion of the SIPOC-Supply, Input,
Process, Output, Customer
Example SIPOC: System R...
Bibliography
Burge, R., & Bagg, J. (2013). Lean Six Sigma for traditionalists. Industrial
Engineer: IE, 45(6), 36.
De la L...
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LEAN: Understanding the SIPOC (Quality Systems Management Tools Series 2016)

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LEAN: Understanding the SIPOC (Supply, Input, Output, Customer) offers information for users to learn its key elements, better understand the tools, as well as comprehend its value to process improvement and learning. After this lesson, learners should be able to:
- Articulate the usage of a SIPOC-Supply, Input, Process, Output, Customer
- Explain how to develop a SIPOC
- Demonstrate the development of a SIPOC

Published in: Business

LEAN: Understanding the SIPOC (Quality Systems Management Tools Series 2016)

  1. 1. 1 LEAN: Understanding a SIPOC – Supply, Input, Process, Output, Customer (Quality Systems Management Tools Series 2016) Dr. Sharon L. Burton, DBA, LSSBB, HCS, SWP
  2. 2. Goal The goal of this lesson is for users to understand SIPOC as a quality and business process improvement tool.
  3. 3. Learning Objectives At the end of this lesson users should be able to  Articulate the usage of a SIPOC-Supply, Input, Process, Output, Customer  Explain how to develop a SIPOC  Demonstrate the development of a SIPOC
  4. 4. What is a SIPOC – Supply, Input, Process, Output, Customer? SIPOC:  Is a tool utilized to ascertain the pertinent elements of a business process improvement project before the actual work starts  Helps to delineate key aspects of complex projects that may not be fully scoped  Many times used in the measurement phase of the methodology – Six Sigma DMAIC
  5. 5. What is the Value of a SIPOC Diagram?  Through understanding the SIPOC, stakeholders and project teams members who are unfamiliar with a process gain understanding through a high-level overview  Updates stakeholders and project team members whose knowledge with a process has lessened or become out-of-date due to process changes  Supports the defining a new process
  6. 6. More on the SIPOC Diagram?  Customers and Suppliers can be either internal or external to the company that performs the process improvement  Information, material or services can be inputs or outputs  Documenting the inputs and outputs is a salient focus, not the individual steps of the process
  7. 7. Creation Time to Allot for the SIPOC Diagram From Start to Finish Allow 5 hours • Data Collection: 1-3 hours • Diagramming the SIPOC: 1 hour • Walk through of SIPOC with Stakeholders: 1 hour
  8. 8. How to Develop a SIPOC? Develop a chart of five columns and two rows.
  9. 9. How to Develop a SIPOC? Meet with key stakeholders and team members to gather the data on SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair
  10. 10. How to Develop a SIPOC? Allow the completion of the SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair
  11. 11. Bibliography Burge, R., & Bagg, J. (2013). Lean Six Sigma for traditionalists. Industrial Engineer: IE, 45(6), 36. De la Lama, J., Fernandez, J., Punzano, J., Nicolas, M., Nin, S., Mengual, R., & …Ramos, G. (2013). Using Six Sigma tools to improve internal processes in a hospital center through three pilot projects. International Journal of Healthcare Management, 6(3), 158-167. doi: 10.1179/2047971913Y.0000000044 Parkash, S., & Kaushik, V. K. (2011). Supplier performance monitoring and improvement (SPMI) through SIPOC analysis and PCDA model to the ISO 9001 QMS in sports goods manufacturing industry. Logforum, 7(4), 1- 15. Sitnikov, C. (2012). Six Sigma as a strategic tool for companies. Young Economists Journal / Revista Tinerilor Economisti, 9(19), 94-102.

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