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The most trusted super specialty hospitals 2021

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In this issue of Insights Success, we present to you some of the most promising super-specialty hospitals, which are changing the face of healthcare, while bringing a smile to the faces of the patients.

In this issue of Insights Success, we present to you some of the most promising super-specialty hospitals, which are changing the face of healthcare, while bringing a smile to the faces of the patients.

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The most trusted super specialty hospitals 2021

  1. 1. MEDICA Superspecialty Hospital Touching New Heights of Excellence in Healthcare Delivery in the East VOL. 07 | 2021 | ISSUE 03 Dr. Alok Roy Chairman & M. D. THE MOST TRUSTED SUPER SPECIALTY HOSPITALS 2021 Super Healthcare Essen als for An Ideal Super Specialty Hospital Health-tech Recent Technological Developments in the Healthcare Space During Covid-19
  2. 2. Editor’s Note he world has witnessed tremendous Tprogressions in various fields such as technology, education, transportation, infrastructure, and so on. However, with growth in technology, there also has been the rise of serious life- threatening diseases, which are challenging humanity and health at large. Every now and then, new diseases are emerging and endangering lives. Additionally, due to unhealthy lifestyle choices and eating habits, many people are suffering from chronic ailments. As such, people want a saviour who can help them to tackle with these difficult health crises. There has been a growth in the demand of excellent healthcare providers. This is where the most trusted super specialty hospitals step in. The prominent super specialty hospitals of India follow a patient-centric approach. They prioritize the patient’s comfort and convenience and treat them with utmost care. These hospitals try to make the patient’s experience as seamless as possible, right from the stage of booking an appointment, to discharge. These super specialty hospitals are guided by able leaders, who assist the management to take timely and THE HERALDS OF LIFE, HEALTH, AND WELL-BEING
  3. 3. correct decisions. They also focus on making the hospital management and all other departments efficient and more productive. Another factor that these leading super specialty hospitals focus on is the implementation of top-notch cutting-edge technology. This revolutionizes healthcare and treatment procedures, while making the entire process affordable, fast, and risk-free. These renowned hospitals not only confine the usage of advanced technology to medical facilities, but also ensure that other departments such as data management, patient safety, and so on can equally avail of these resources. Prioritizing the patients’ needs, these hospitals maintain a transparent pricing structure. As a result, patients develop more faith on these hospitals and become more confident about selecting the hospital for treatment. With the objective of seamless functioning, these top super specialty hospitals ensure smooth communication and coordination between various departments. This way, they make way for a stress-free experience for the patients at every stage of their treatment. They develop efficient care paths for even the most common health conditions. These super specialty hospitals are agents of change in the field of healthcare. They are transforming the entire healthcare system with their innovative treatment procedures, advanced technology, and their dedication towards the patients. Hence, in this issue of Insights Success, we present to you some of the most promising super specialty hospitals, which are changing the face of healthcare, while bringing a smile on the faces of the patients. Ananda Kamal Das ananda@insightssuccess.com
  4. 4. Medica Superspecialty Hospital Touching New Heights of Excellence in Healthcare Delivery in the East 08 Cover Story C O N T E N T S
  5. 5. Kovai Medical Center & Hospital Providing Excellent Quality Medical Care and Services to Patients in a Family Focused Environment Columbia Asia Hospitals Achieving Excellence in Healthcare Operations through Dedication and Innovation 16 22 32 A r t i c l e s RG Stone Urology & Laparoscopy Hospital Embracing Technology and Innovation in Healthcare Delivery Health-Tech Recent Technological Developments in the Healthcare Space during Covid-19 28 Super Healthcare Essentials for An Ideal Super Specialty Hospital 18
  6. 6. Copyright © 2021 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success Media and Technology Pvt. Ltd. Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd. Follow us on : www.facebook.com/insightssuccess/ https://twitter.com/insightssuccess Cover Price : RS. 150/- RNI NUMBER: MAHENG/2018/75953 Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Darshan Parmar Assisting Editor Ananda Kamal Das Contributing Writers Ashish Chief Designer Asha Bange Designing Head Priyanka Rajage Co-designers Vishal , Rashmi Operations Head Megha Mishra Business Development Manager Ashwini Pahurkar Business Development Lead Tejswini Whaval Business Development Executive Kajol Karale Technical Head Aditya Kothare Technical Specialist Amar Sawant Digital Marketing Manager Amol Wadekar SME-SMO Executive Atul Dhoran Circulation Manager Tanaji Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Insights Success Media and Technology Pvt. Ltd. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Corporate Offices: sales@insightssuccess.com JULY, 2021 We are also available on
  7. 7. Management Brief Hospital Name Dr. Naveen Thomas Director and CEO Kovai Medical Center & Hospital kmchhospitals.com Dr. Nandakumar Jairam CEO, Chairman, and Group Medical Director MEDICA Superspecialty Hospital www.medicahospitals.in Columbia Asia Hospitals columbiaindiahospitals.com Dr Nalla G Palaniswami Chairman Dr Arun N Palaniswami Executive Director BBH is a 340-bed multispeciality hospital that embodies quality with compassion and is governed by Christian Medical College (CMC), Vellore Columbia Asia is a Center of Excellence in the medical sphere, specialising in all medical fortes right from cardiology to oncology, from neurology to urology, and gastroenterology to orthopaedics KMCH is a health care provider of western approach with an Indian touch MEDICA constantly focuses on upgrading its systems and infrastructure to keep on delivering the best possible care BBH www.bbh.org.in Dr. Alok Roy Chairman & M. D RG Stone Urology & Laparoscopy Hospital www.rghospitals.com RG Stone holds the capability to offer the most advanced treatments available Late Dr. Bhim Sen Bansal Founder THE MOST TRUSTED SUPER SPECIALTY HOSPITALS 2021
  8. 8. MEDICA Superspecialty Hospital Touching New Heights of Excellence in Healthcare Delivery in the East We Have Always Focused On Creating A Safe Hospital That Treats Every Patient With Equal Care And Dedication “ “ THE MOST TRUSTED SUPER SPECIALTY HOSPITALS 2021
  9. 9. Dr. Alok Roy Chairman & Managing Director COVER S ORY
  10. 10. The leading super specialty hospitals of India provide specialized services to the patients. During these challenging times of the pandemic, these hospitals leave no stone unturned to ensure that the patients are provided with the best healthcare and treatment facilities. These hospitals serve the patients with the utmost care and dedication. At the same time, these also help the doctors and other healthcare professionals to fully develop their individual talents. One such noteworthy super specialty hospital which has earned a stellar reputation for delivering the finest healthcare services is none other than Medica Superspecialty Hospital (MSH). Medica began its journey in 2006 with a group of like-minded individuals coming together to give shape to their dream of building a healthcare chain in eastern India that would bring world- class tertiary care to the masses at a price affordable to all. Today, the Medica Group of hospitals is one of the fastest Our Mission To Deliver Excellent Clinical Outcome With Superior Patient Care “ “
  11. 11. growing healthcare chains in Eastern India, with hospitals in West Bengal, Jharkhand, Assam, and Odisha. Medica Superspecialty Hospital at Kolkata is one of the premier hospitals of the country and the flagship of the Medica Group. After starting its journey with the Medica North Bengal Clinic in Siliguri West Bengal, the group opened the doors of Medica Superspecialty Hospital, Kolkata in 2010 addressing the void in tertiary healthcare in the East. It is the largest centre for ECMO patients in Asia and runs the largest dialysis set up in India with over 5000 dialysis a month. MSH also runs one of the most successful kidney transplant programs of the country. It also supervises dedicated superspecialty institutes in cardiac surgery & cardiology, neurosurgery, orthopedics and joint replacement, GI & general surgery, ENT, breast diseases, and critical care. Insightful Leadership Medica Hospitals has achieved several milestones under the fervent leadership of Dr. Alok Roy, the Chairman and Managing Director. He is the source of vision, philosophy, and direction behind the hospital. His knowledge and expertise in healthcare project management and business appreciation, coupled with his brilliant communication skills and dynamic leadership, have always put the organizations he has been associated with on the national and global healthcare scene. His experience of over 25 years has helped him to evolve into a reputed hospital management specialist. At present, besides Medica Group of Hospitals, Dr. Alok Roy is also helming as Chair, FICCI, Health Services Committee. He had the pleasure to serve as the President (a first ever from the healthcare industry) of the prestigious Bengal Chamber of Commerce and Industry (BCCI) a 150-year-old institution. Dr. Alok’s experience of over 25 years has guided him to evolve into a hospital management specialist, who is willing to address the need for affordable yet quality healthcare in India. “Today at Medica Group of Hospitals and our flagship Medica Superspecialty Hospital in Kolkata, we provide integrated solutions on the entire spectrum of healthcare delivery”, states Dr. Alok. Bringing Forth a Plethora of Services Medica Hospitals has contributed majorly to the community’s welfare through various CSR projects, KARMA – Kolkata Accident Response and Medical Assistance (a tie-up with the Kolkata Police for the safe transport of road traffic accident victims), Caddies’ Welfare Scheme, and tie-ups with rotaries for life-saving heart surgeries, being some of them. It has introduced schemes such as Medica Flying Doctors (senior doctors travelling to remote locations to see patients), HOPE for elderly parents of NRIs with no support in Kolkata, and virtual consultation clinic (for online consultation) to make healthcare more accessible. The hospital started its home care services with the intention of reaching healthcare where it is needed most. Elderly people find it difficult to make constant treks to hospitals, yet their health needs constant monitoring. For chronic patients, repeated hospital admissions can be a huge drain on their resources. Starting from health assistants to on-call doctors and nurses, diagnostic facilities and home hospital set up, home care caters to all kinds of medical needs of its members.
  12. 12. Embracing Efficiency to Deliver Better Results Medica Hospitals is currently absolutely focused on working closely with the government in mitigating the COVID pandemic. It is the primary concern of its doctors, nurses, and the entire management. The hospital is managing both COVID patients and treating the terminally ill patients with equal care. It is strategically trying to manage its existing resources while increasing efficiencies as it keeps on adding capacities to support the government’s initiative to add up more beds. Once the hospital overcomes the pandemic tide, it will help in restoring some semblance to its regular treatments at its buzzing OPDs like before. Implementing Technology and Innovation to Ensure Better Operations Medica Hospitals believes that digital technology is touching the lives of every human being today in one way or other. AI and Internet of Medical Things (IoMT) today is addressing some of the key challenges like accessibility and affordability. “Every patient who comes for treatment expects the best out of us and we as caregivers always strive for excellence yet keep it affordable”, says Dr. Alok. The hospital is focused on upskilling of resources as to operate the best instruments it needs skilled technicians. “We are lucky that our resources think alike, and all our specialists feel that way and have a common goal of exceptional patient care. That is very fundamental and inherent to our growth. Unless we innovate, we cannot provide best treatment”, opines Dr. Alok. He believes that innovation does not always necessarily mean procuring a new machine or create a new process; it entails how one handles a circumstance which could be behavioral, handling inter-personal relationships, Our Vision Is To Bring The Best In Healthcare To Eastern India “ “
  13. 13. maintaining professional ethics, increase efficiency, and create differentiation. Overcoming Challenges with a Game Face The management and staff of Medica Hospitals do not dwell upon challenges, but any infrastructure so huge needs humungous effort and dedication. The hospital is glad that the entire team has channelized its endeavor to set up one of the best hospitals in Eastern India. From there, the hospital has only grown and has never looked back at the speed bumps. Tackling the Pandemic with Dedication During the pandemic, Medica Hospitals had been administering the precious vial of life (vaccine) through pre-registered appointments 24x7. To bridge the digital divide, the hospital permitted walk-ins, in case one did not have a smartphone or access to data. Its system is flexible to ensure everyone from 45 years and above besides frontline workers to be vaccinated. Besides that, Medica Hospitals had also been advocating the need for vaccination for every age group and awaiting the vaccine to inoculate every single citizen in the city. Medica Hospitals invested in its people; as a mark of respect for frontline workers, it did not carry out any salary cuts, but the top management took it upon them to take the hit and maintain stability in the system. With patient inflow at below par beyond COVID and OPDs being non- operational, it was time for senior management to step up and lead by example. The hospital built expertise during this time. We Focus On Maintaining Transparency In A Safety-first Environment Among Both Our Patients And Staff “ “
  14. 14. The hospital had successfully changed the internal layouts of the hospital almost a year ago. It focused on creating a safe hospital that treats both non-COVID and COVID patients equally well while following stringent infection control measures. The processes in the hospital like hand washing, sanitization, air circulation system and other safety protocols have come to the forefront now and shall remain so. Words of Knowledge While advising the up and coming doctors, Dr. Alok Roy states, “My only advice to them would be that once you wear the white coat you are no less than a uniformed soldier guarding the borders”. He suggests them that their first and utmost priority must be the patients and to ensure their well-being and to repay the belief that their kin has entrusted on them by doing their very best. Dr. Alok believes that doctors are the biggest gift to society, and the emerging doctors are the torch bearers of the ethics. “Believe and trust your instincts and when in doubt reach out to the seniors keeping aside any ego as you are protecting someone’s life”, he further adds. Future Footsteps Medica Hospitals has been constantly on the expansion mode over the last few years. It has not limited itself to only Eastern India, but expanded to Nepal, Bhutan, Bangladesh, Myanmar, and had the plans of going to Cambodia until COVID’s arrival in 2020. The hospital has opened its second unit in Odisha, and the work on its cancer hospital in Kolkata is also undergoing in full swing. With businesses seeking to metamorphose, accelerating digital enablement has become a strategic priority. Going forward, Medica Hospitals will rely and invest on technology, tele-consultations, and digital way of operations. It will ensure that healthcare is accessible to all and thorough insurance cover is very important for sustainable treatment. The hospital will emphasize on paying special attention on strengthening last-mile delivery in healthcare services. Team Medica believes that these steps together will lay the foundation for sustained growth, expansion plans, and opening of opportunities for private investment. Advanced, Ethical, And Affordable Healthcare Are The Three Pillars On Which We Have Built Our Foundation “ “
  15. 15. Asuper specialty hospital is a location that everyone of us has visited, even before becoming a doctor; we were welcomed as small children. Isn't it true that the most crucial necessity in a human population is a hospital? A super speciality hospital is one that specialises in treating certain ailments. The quality and safety rules adhere to the National Certification Board for Hospitals and Healthcare Providers' accreditation criteria (NABH). The NABH standards have been approved by the International Society for Quality in Healthcare (ISQua), indicating that they are compliant with worldwide benchmarks. ISQua has given accreditation to hospitals in 11 countries thus far. India is the 12th country to join this club. The following are the essential prerequisites for a super speciality hospital: Building: A) Location: • The structure should be near a crowded area and easily accessible, especially during an emergency. • The space should be spacious enough to accommodate all of the necessary amenities. B) Permits: • The legal requirements for licences and NOCs should be followed to the letter. • Permissions for land, construction, water, fire, electricity, waste disposal, and other municipal permits should be renewed on a regular basis from local authorities. C) Sewerage and Sanitation: • A well-planned sewage system and biomedical and other waste disposal for a clean environment. Advisors and Consultants: A) Finances: • A large sum of money is invested in the construction of a super speciality hospital, which is best managed by an experienced financial adviser. B) Engineers and Architects: • Professionals will plan safe and robust building and facility designs. • Staff rooms, washrooms, inpatient, and outpatient divisions, as well as potential facility additions, should all be planned. JULY 2021 | 18 | www.insightssuccess.in
  16. 16. Essentials for An IdealSuper Specialty Hospital Super Healthcare JULY 2021 | 19 | www.insightssuccess.in
  17. 17. C) Electricity: • The ongoing operation of a super speciality hospital needs a 24-hour electric supply. D) Water supply and plumbing: • A super specialty hospital's operation requires adequate supplies as well as authorization for continuous water supply. • To maintain a sanitary environment, well-planned and high-quality plumbing is required. E) Fire: • The safety of the patients and the staff is the responsibility of the hospital authorities and hence a fire NOC is indispensable • Thorough measures for fire prevention and control should be taken Infrastructure: A) Medical Equipments: • Another mammoth task is the procurement of authentic and reliable medical equipments for operation theatres, laboratories, and inpatient department from certified manufacturers • Usually, having a single vendor helps cut down the costs B) Rooms: • Diagnostic rooms, consulting rooms, waiting spaces, and patient rooms must all have the necessary furniture and accessories. C) Pharmacy: • A centrally located and well-equipped pharmacy is a must. • A 24-hour supply of authentic and adequate medicines should be ensured. Interiors: A) Reception and Waiting area: • A welcoming and comforting atmosphere to greet the patient and family members and ease them mentally is essential. • Appropriate surfaces, flooring, ceilings should be put in place to avoid dirt attracting corners. B) Rooms: • All patient rooms, consultation rooms, and labs should be arranged to allow for plenty of natural light. • A glimpse of nature or picture murals of natural scenes are both soothing to the psyche and effective stress relievers. Staff A) Consultants: • A well qualified panel of doctors brings name and patient inflow to the hospital. • Legally licensed professionals help build reputation B) Resident medial officers: • In order to care for in-patients and emergencies, a super speciality hospital requires doctors to be available 24 hours a day, seven days a week. • Medical officers who are licenced to practise medicine and have sufficient expertise handling patients on behalf of consultants are required. C) Nursing staff: • Half the fight is won with a well-researched case history. A well-trained nursing staff helps the patient feel at ease and responds to all of their requirements, which is especially important for those who are admitted to the hospital. D) Technicians: • It is very important to have technicians in the lab, operation theatres, diagnostic rooms who are licensed, professional and skilful. The making of a super specialty hospital is a huge responsibility, but is a lucrative business opportunity as well, in demand by patients as well as consultants. With a drop in the number of general practitioners and increased use of emergency facilities, numerous super specialty hospitals are mushrooming all over the country. A good design for a hospital is one that integrates functional requirements keeping in mind human needs. A super specialty hospital should be thoroughly equipped yet should make a patient feel at home with warm aesthetics and compassionate personnel. JULY 2021 | 20 | www.insightssuccess.in
  18. 18. The leading super specialty hospitals in India always put their patients first. They deliver compassionate care and are committed towards achieving excellence in their endeavors. These hospitals foster a culture of innovation; they are ready to take risks in order to take medical science to new heights. One such prominent super specialty hospital which is transforming lives, while nurturing innovation in medical science and healthcare is none other than Kovai Medical Center & Hospital (KMCH). It has been offering relentless services over the past 30 years, which has taken healthcare to the most modern levels in the region catering to urban and rural population. In an interview with Insights Success, team KMCH shares about its journey, its various services, the various challenges that it has faced, its mission and vision, and its future plans. Following are the highlights of the interview: Enlighten us with the journey of your hospital so far. Kovai Medical Center & Hospital Providing Excellent Quality Medical Care and Services to Patients in a Family Focused Environment The Most Trusted Super Specialty Hospitals-2021 Dr Nalla G Palaniswami Kovai Medical Center & Hospital is India's second oldest corporate hospital. It was founded in 1986 and opened its doors in 1990. It has grown from a 250-bed hospital to a 25-acre campus with a 1000 bed multi- specialty hospital and a 600-bed medical college. It is a multiorgan transplant center and is currently India's fourth largest kidney transplant unit. It provides the latest in ICU care, cardiac care, neuro & neurosurgical care, orthopedics, interventional radiology, cancer care and robotic surgery. Give a detailed summary of the key personality(s) life before and after their entry into the healthcare space. The Hospital is founded by NRIs and led by Dr Nalla G Palaniswami who was a practicing physician in USA who decided to try and bring the latest in healthcare back to India. They raised money from family, friends and other NRIs to form a corporate hospital. The first years were very tough and additional rights issue was required to stabilize the finances. Despite many trials and tribulations early in the hospital formation in the 1990's it grew from strength to strength and now is a national leader in the healthcare space and doing leading edge care. Growth and development has been a continuous focus for delivering more JULY 2021 | 22 | www.insightssuccess.in
  19. 19. “ We aim to improve the health and well being of the community by providing world class patient care, education, and training Dr Arun N Palaniswami “ JULY 2021 | 23 | www.insightssuccess.in
  20. 20. and more services and specialized care bringing international levels of excellence to local people. Kindly talk about different care packages and services offered by your hospital. We are a multi-specialty hospital which has almost every service. In organ transplant we do kidney, liver, heart, bone marrow, pancreas, and lung transplant. We are a large tertiary ICU set up with Specialized Neurology and neurosurgery units. We are a large cardiac and STEMI research center. We are well known interventional radiology center. We have a large tertiary Obstetrics & Gynaecology and Fetal medicine department as well. Our Cancer center is growing and we are expanding into genetics. What is the vision and mission of your hospital? The vision of the hospital is to bring the latest in healthcare available in the world and make it available to Indians. With additional goal is to create a long- standing institution which will sustain innovative healthcare and build the next generation of doctors. What kind of challenges has your hospital and its team faced at the time of its inception? The 1990s were a tough time to start hospitals. Although common now, only 50 % of corporate hospitals survived in those years. The financial situation was very tough. Patient population had very low spending capacity especially in a tier two city. The supply chain was poor. Companies often would only supply older model equipment. Like in most places in India, a referral cut business was in practice. By focusing on patient care and quality and ethical practice of medicine, we grew despite these challenges, and we laid the base for sustainable success. How the technological advancements and innovation in the healthcare space has influenced your hospital's daily operations? Although we are financially disciplined, our goal was to bring western standards of healthcare to India. We invested wherever we could in technology we could bring to the common man, even in the early days. We quickly realized: (1) The Indian patients also wanted the best in healthcare and with our diaspora, they are very knowledgeable. (2) The doctors were motivated and would excel if we invested in them. Even in 1990, we were using computers for operations. We were TCS's very first domestic clients back then. Technology should be viewed through the prism of developing long term better patient care. It may take a while, but the investments are worth it. That is our 30-year belief. What advice would you like to give to the young doctors and healthcare enthusiasts who are stepping into the medical business? (1) Always continue to develop. (2) Stick to your core values, if you do good service patients will come. (3) Patience and a long view are required for sustained success. Rarely it will happen overnight. How can you learn if you have never failed? What does the future look like for your hospital in terms of growth and expansion? Our goal is continued growth and to become an international healthcare institution. Our medical college is one of the paths, we see to grow on the academic and research and development side of healthcare. It is in its second year of operation. We plan to grow it and break the top 30 ranks of medical colleges in India. We plan to grow and develop the main center to even higher levels. We plan to add more centers and ultimately become more than just a group of hospitals but a healthcare network. We all know the Covid-19 pandemic has created a lot of workloads for the caregivers and ancillary healthcare service providers. But what problems your hospital has faced specifically in this ongoing pandemic? With the advent of our newly medical college on the same campus but only its second year of operation, we had more infrastructure capacity to handle more patients, but we did not have enough doctors, nursing, and paramedical staff. We were forced to push our staff to handle higher number of patients because the alternative for these patients were worse. Our staff performed under tremendous pressure, and I am very proud of them, but there were still many people we had to turn down because we could not accommodate them. We have the ability to handle highly complex COVID cases and we are an ECMO center. We even created specialized Obstetrics & Gynaecology, paediatric, dialysis and post-transplant COVID units. We still had to turn down many calls for young sick patients in 30's and 40's. JULY 2021 | 24 | www.insightssuccess.in
  21. 21. Subscribe Today CORPORATE OFFICE Insights Success Media and Technology Pvt. Ltd. Off No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017. Phone - India: 020- 7410079881/ 82/ 83/ 84/ 85 USA: 302-319-9947 Email: info@insightssuccess.in For Subscription : www.insightssuccess.in Cheque should be drawn in favour of : INSIGHTS SUCCESS MEDIA AND TECH PVT. LTD. Stay in touch. Subscribe to Insightssuccess Get Insightssuccess Magazine in print, & digital on www.insightssuccess.in www.insightssuccess.in
  22. 22. Recent Technological Developments in the Healthcare Space During Covid-19 JULY 2021 | 28 | www.insightssuccess.in
  23. 23. O ne of the major challenges faced by the healthcare system today is to engage digitally with every patient globally at any time and any place, so that they stay safe and healthy. They also have to ensure that people do not get infected by covid-19 and are also able to manage other chronic conditions. This is where digital health ecosystems are playing an important role. Healthcare systems were already evolving at quite a rapid pace; however, the covid-19 crisis has accelerated this procedure. Digital technology has upgraded while adopting numerous features which would help it to tackle the pandemic. During the pandemic, many countries have started using digital technology into government-coordinated containment processes which include testing and contact tracing, which has helped in reducing covid-19 infections. Health-Tech JULY 2021 | 29 | www.insightssuccess.in
  24. 24. Let’s take a look further at how digital technologies are continuously supporting the global effort to curb the spread of the covid-19 virus: • Telemedicine: Telemedicine has acted as an effective tool to control the spread of covid-19. Hospitals and healthcare organizations are using virtual platforms such as video conferencing and digital monitoring to treat the patients and to reduce the exposure to coronavirus. Proper implementation of virtual care can increase healthcare access, but can also bring along the risks of misdiagnosis, privacy breaches, and so on. Although the pandemic has introduced tremendous hardships to the people, but it has also shown that it is essential to use technology to make healthcare accessible to everyone. Digital technology can assist right from an early stage and healthcare professionals can diagnose a disease earlier or even help patients with chronic diseases to take proper care of their condition. • AI in Diagnostics: Artificial Intelligence (AI) has also played a key role in facilitating rapid diagnosis and risk prediction of covid-19. For example, China used a cloud- based AI-assisted CT service to detect covid-19 pneumonia in patients. As per reports, CT images can be processed in seconds by this technology. It further helps in differentiating covid-19 from other lung-related diseases and speeds up the diagnostic process manifolds. Moreover, a renowned healthcare tech leader has introduced an AI-enabled digital stethoscope and software to diagnose respiratory conditions. This has helped the researchers at the American Hospital in Dubai to build a reference library of clean audio files for the covid-19 disease. • 3D Printing: The coronavirus crisis saw a rise in the volume of patients along with the lack of personal protective equipment (PPE). This created a high risk of contracting covid-19. PPE include facemasks, eye protection, gloves, and clothing. There was also shortage of covid-19 testing swabs and kits, respirators, and ventilators in many hospitals. This crisis has been handled tactfully by leading companies which have used 3D printing technology to churn out PPE such as face shields for healthcare workers. Some companies have also collaborated to build air-pressured ventilators. • Contact Tracking Apps: Different contact tracking apps and migration apps are used through mobile phones to collect real-time data on the location of people. This data helps in the creation of machine learning models to forecast the transmission of SARS-CoV-2 and to guide border checks and surveillance. However, contact tracing applications have their own bundle of shortcomings. Authorities have raised privacy concerns regarding these apps because some hospitals need to store user data on central servers, which may lead to the chances of the information being misused. • Robotics: Robotics has found its footing in the healthcare industry and is playing an essential part during the pandemic. Robots are used nowadays to handle multiple different scenarios and in assisting and amplifying human efforts to achieve better results. Hospitals can use robotics for disinfection, medicine and food delivery, and vital signs monitoring. This would help the hospital authority to significantly reduce the risk of infection among personnel. • Digitalization: The challenging times of covid-19 have led to staffing shortages and recruitment has also become a major challenge. Leading primary source verification (PSV) solutions are accessing their database to scout job-seeking, verified healthcare staff, who can provide their services with sheer dedication. Additionally, there are many blockchain-enabled platforms, which assist in early detection of epidemics, fast-tracking drug trials, and impact management of outbreaks and treatment. This technology has helped in achieving success in supply chain management; similarly, it can also help in tracking and tracing medical supply chains. The pandemic has definitely introduced several challenges for the healthcare sector. However, the massive technological developments are playing an essential part to simplify diagnosis and treatment procedures and are also upgrading healthcare as a whole. This will upgrade healthcare practices and lead us to a safe haven of healthcare excellence. - Ananda Kamal Das JULY 2021 | 30 | www.insightssuccess.in
  25. 25. RG Stone Urology & Laparoscopy Hospital Laparoscopy is assuming massive importance in urology with kidney stone problems on the rise every year. According to a research, about 12% of the Indian population is affected by renal stone formation. Other urinary tract diseases are also on the rise, prompting doctors to provide the best possible treatment and care. One such hospital is RG Stone Urology & Laparoscopy Hospital. It is India’s first and only Super Specialty Institute that has spread its wings wide since its inception with 14 centres across the country today in Delhi, Mumbai, Faridabad, Goa, Ludhiana, Chennai, Kolkata, and many more to come. RG Stone Urology & Laparoscopy Hospital pioneered the concept of complete quality urological care under a single roof at Khar, Mumbai in 1987, under its founder Late Dr. Bhim Sen Bansal. This was a giant step in urological care in India. With the anniversary clock at 35, RG Stone has had an inspirational journey in delivering efficient care to patients with the help of a dedicated and proficient team of professionals. Patient satisfaction has always been in the DNA of RG Stone team. RG has undertaken more than 6,50,000 successful procedures for patients from India and abroad including Lithotripsy for kidney stones; Laparoscopy for gall stones, hernia, appendicitis, urological tumors, ovarian cysts, uterine fibroids, uterus/ovary removal, etc; Endoscopy for stones etc; Laser Surgery for prostate and urinary stones; and Stapler Haemorrhoidectomy for piles. RG has performed over 30,000 laser prostatectomies alone. Recently, the Faridabad branch of the hospital did an outstanding job in successfully removing 101 ureteric stones through surgery. Dr Praveen Pushkar, Dr Amit Garg and their team treated a 45-year-old male patient by removing the stones through Ureterorenoscopy procedure. Let us dive deep into the services, treatments and care that RG Stone Urology & Laparoscopy Hospital has to offer. Care Packages and Services Offered: Urology - Urinary/kidney stone, enlarged prostate (BPH), kidney cancer, prostate cancer, urinary bladder cancer, ureteral stricture, urethral stricture, erectile dysfunction, male infertility, urinary incontinence. Minimal invasive surgery -Gall bladder stone, hernia repair, piles, bariatric surgery, appendicitis, fistula, fissure repair. Laparoscopic Gynaecology– Uterine Fibroids, Ovarian Cysts, Ectopic Pregnancy, uterine polyps, Infertility Uterine Prolapse Female Urology - Female Urinary Incontinence, Vesicovaginal Fistula, Overactive Bladder, Post Delivery Urinary Problems, Interstitial Cystitis, Voiding Difficulty, Urinary Tract Infections, Painful Bladder Syndrome, Neurogenic Bladder, Female Sexual Dysfunction Vision To evolve into a global player in integrated healthcare service for the better management of health of the individual and the community at large. Mission To make this vision a reality: Keeping the patient’s needs at the forefront of all the considerations Adhering to international standards of healthcare management Saving and enriching lives Fostering culture of constant research, innovation and expansion of medical service Embracing Technology and Innovation in the Delivery of Healthcare JULY 2021 | 32 | www.insightssuccess.in
  26. 26. JULY 2021 | 33 | www.insightssuccess.in
  27. 27. Attracting the best team of medical practitioners in the industry Enthusing the staff and personnel to render cheerful assistance, courteous understanding and dedicated commitment to patients Values Patient’s well-being Adopt and encourage ethical practices Comply with all applicable laws and regulations Provide a safe and comfortable working environment to employees and associates Embrace technology and innovation in the delivery of healthcare Provide socially responsible and safe healthcare Challenges faced at the Time of Inception In order to make it the leader in its field, RG Stone and Laparoscopy Hospital worked really hard to provide the best treatment and care for patients. The management of the hospital states that history never looks like history when you are living through it. “As we look back and analyze the past three and a half decades, we realize that RG Stone Urology & Laparoscopy Hospital is one such story. Three-Generations worked together to bring out cure with utmost care through all latest treatment modalities”. RG is an example of a dream-cum-true. It started way back in 1987 as a small stone clinic and today its presence is PAN-India. RGs vision since beginning was minimal bleeding in patients, no blood transfusion, and no long stays in hospitals. Minimal Access Surgery, presently the gold standard for most surgeries is a safer procedure for high-risk patients with diabetes, hypertension, or even heart problems. Technological Advancements and Innovation in the Healthcare Space Health is the prime concern for all individuals of all ages. The healthcare system of India has seen a paradigm shift in last few decades. Way back in 1921, healthcare delivery was not even given a thought. And today in 2021, there are diagnostic centres, nursing homes, hospitals, health clubs, health centres, dispensaries, 24-hour pharmacies, blood banks, and what not! The healthcare system in India has notched up several significant achievements over last few years. The modalities of treatment of various disorders like kidney stones have also improved remarkably. RG Stone's 35-year journey has been a witness to the rapidly evolving techniques in the treatment of urinary stones. These have been treated both medically and surgically for many centuries. The size of stone influences the passage of stone. The use of medicines to speed the passage of kidney stones is normally the measure adopted JULY 2021 | 34 | www.insightssuccess.in
  28. 28. for small-sized stones. Surgical management is often the choice when the functions of kidney need to be preserved. The oldest surgery performed for urinary stone was perineal lithotomy (open surgery for stone in urethra) in 12th century and pyelolithotomy (open surgery for stone in kidney) in 1879. The trend continued for many centuries. But 1976 was the year which saw the advent of PCNL (Percutaneous Nephrolithotomy). This operation reduced the need for open surgery, which is now reserved for exceptional indications. PCNL is now a choice of treatment for large or complicated stones or stones that cannot be extracted with other procedures. Within the span of eight years, in 1984, advancement was made, and Extracorporeal Shock Wave Lithotripsy (ESWL) was introduced. This was a major innovation, perhaps one of the most significant medical advancements of the century. ESWL is currently used in the treatment of uncomplicated small stones located in the kidney and upper ureter, with less stone mass. Ureteroscopic stone removal (URS) was the next achievement for the treatment of kidney stones. It is a very safe procedure in experienced hands. No incision is required for this procedure. The only limitation of this procedure till some time back was the rigidity of the scope which could reach only up to the upper part of ureter. But this limitation was eliminated when flexible ureteroscopes were invented, which could easily access stones anywhere in the entire urinary tract. Flexible URS is also termed Retrograde Intra Renal Surgery (RIRS). It is the most popular modality of treatment of urinary stones. Advice for Healthcare Enthusiasts Healthcare is one of India’s largest sectors, both in terms of revenue and employment. Hospitals are now coming up as an industry. Government policies have resulted in aggregate foreign investments into Indian hospitals, more so that India is invariably identified as one of the most attractive long-term investment locations. The hospital sector has seen the trend changer pace from being Multi- Specialty to Multi-Super Specialty to Super Specialty to Super Super Specialty. Also, to mention here, when the dark clouds of recession were looming over the economy, the financial performance of the healthcare sector showed growth. This is the only sector which is recession-proof. All new medical ventures have huge potential to grow. Future of the Hospital in terms of Growth and Expansion The medical technologies are evolving at a very fast pace. RG Stone is a witness to this since last 35 years. It has treated over 6,50,000 patients from India and abroad. The potential for India to become the hub for medical tourism is huge. India has a share of 2% of global health tourism. During 1990s, the Indian healthcare industry grew at 16% annual rate. By 20225 Indian healthcare sector is projected to grow exponentially. The Indian healthcare industry is expected to cross United States by 2050. Super specialty hospitals are those healthcare institutions which are exclusively and primarily engaged in the treatment of all medical problems related to the single system of the body such as urology. These chains are cost effective, cheaper, and they provide all possible modes of treatment under one roof, which is manageable by the owner and affordable by patients. One such super specialty hospital is RG Stone Urology and Laparoscopy Hospital, which has pioneered the concept of complete quality urological care under a single roof. With 14 centres across the country, RG Stone is the largest chain of urology centres in India. RG Stone Urology & Laparoscopy Hospital aims to evolve into a global player in integrated healthcare service for the better management of health of the individual and the community at large “ “ The Most Trusted Super Specialty Hospitals-2021 JULY 2021 | 35 | www.insightssuccess.in

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