Successfully reported this slideshow.

India's most recommended facility management service providers

0

Share

1 of 40
1 of 40

India's most recommended facility management service providers

0

Share

Download to read offline

In this issue of Insights Success, we introduce to you some of the celebrated facility management service providers, who are transforming the business landscape with their passion and innovation

In this issue of Insights Success, we introduce to you some of the celebrated facility management service providers, who are transforming the business landscape with their passion and innovation

More Related Content

Related Books

Free with a 14 day trial from Scribd

See all

Related Audiobooks

Free with a 14 day trial from Scribd

See all

India's most recommended facility management service providers

  1. 1. 2021 | VOL-09 | ISSUE-02 www.insightssuccess.in A Self Performing Organization with Effective Monitoring and Economical Solutions Shanmugaraj K Founder and Managing Director Sundaresan J Co-founder and Executive Director India's Most Recommended Facility Management Service Providers E2S Facility Services India Private Limited
  2. 2. n today’s competitive business era, it is essential for Icompanies to stay at the top of their games and maintain their operations efficiently. This includes managing and maintaining facilities which may include anything from the site, office space, mechanical and electrical utilities to ensure the safety of the workers, and so on. Facility management has gained importance over the years because it plays an indispensable part in managing buildings and utilities. In this light, the renowned facility management service providers are offering various services to companies. These may include managing day-to-day operations, maintaining and repairing company utilities, and so on. They help companies to boost their efficiency and business productivity and also assist them to successfully manage business assets. They come up with innovative ways in which they help their clients in adopting cost-effective manoeuvres and in growing rapidly. The leading facility management service providers in India prioritize their tasks as per the requirements of their clients and ensure that the task is accomplished in the given period of time. They ensure that the staff of any client company is aware of different policies and procedures, and also possess the proper knowledge of how to behave during any emergency. PIONEERS OF FACILITY MANAGEMENT WHO SIMPLIFY BUSINESS PROCEDURES
  3. 3. These service providers keep a proper track of environmental, economic, and safety problems, and take all the necessary steps to come with lasting solutions. They also control various facets of building operation and repair. This allows their clients to carry out with their activities without any hassles and interruptions. The renowned names in the facility management industry research and predict the potential requirements of any client's plant. They cover important areas such as energy efficiency. The top facility management companies focus on providing the best services to the clients and also ensure that they get tremendous returns on the expenditures that they make. These companies abide by all health and safety rules and regulations and assist their clients to be prepared for any challenging circumstance. They help their clients to be completely prepared for any circumstance and ensure that impactful results are achieved. The top players of this industry are giving their very best to increase the cost effectiveness of their clients. They support in managing the requirements for the health and safety of every employee and ensure that the clients are able to increase the life span of their assets. These service providers prioritize every task and delegate them to each team member, so that the task is completed quickly and bears the intended results. They keep a proper track of all the work orders and the data related to different equipment. These leading players make things easier for their clients in their journey to attain excellence in their endeavours and accomplish the desired goals. Hence, in this issue of Insights Success - India' Most Recommended Facility Management Service Providers, we introduce to you some of the celebrated facility management service providers, who are transforming the business landscape with their passion and innovation. Ananda Kamal Das ananda@insightssuccess.com
  4. 4. E2SFacility Services India Private Limited A Self Performing Organization with Effective Monitoring and Economical Solutions 08 C O V E R S T O R Y C O N T
  5. 5. Articles EFS Facilities Services Group Ensuring Superior Service Delivery while Building a Sustainable Enterprise 22 S&IB 32 Aiding Organisations with the Right Workforce Facility Management Worldwide Insights on Global Facility Management Sector 18 Facility Management Insights Evolution of Facility Management Space in India 28 E N T S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
  6. 6. Copyright © 2021 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success Media and Technology Pvt. Ltd. Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd. Follow us on : www.facebook.com/insightssuccess/ https://twitter.com/insightssuccess Cover Price : RS. 150/- RNI NUMBER: MAHENG/2018/75953 Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Darshan Parmar Assisting Editor Ananda Kamal Das Contributing Writers Yash, Vinayak Chief Designer Priyanka Rajage Designing Head Vishal Pawar Co-designers Rashmi, Moreshwar Operations Head Megha Mishra Business Development Manager Ashwini Pahurkar Business Development Lead Tejswini Whaval Assistant Business Development Lead Asif Patel Business Development Executive Kajol Karale Technical Head Aditya Kothare Technical Specialist Amar Sawant Digital Marketing Manager Amol Wadekar SME-SMO Executive Atul Dhoran Circulation Manager Tanaji Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Insights Success Media and Technology Pvt. Ltd. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Corporate Offices: sales@insightssuccess.com SEPTEMBER, 2021 We are also available on
  7. 7. Management Brief Company Name Shanmugaraj K Founder and Managing Director Sundaresan J Co-founder and Executive Director GtS Facility Management services Pvt Ltd Aval Sethi Executive Director Kapston Facilities Management Limited E2S Facility Services India Pvt Ltd Prabakar Bakthavatchalu Director E2S is an integrated facility management company started by a team of well experienced professionals who have vast exposures extensively in facility management domain EFS Facilities Services India is a leader in delivering integrated facilities management services across India serving 77 cities and 25 states, with a workforce of 4500+ professionals GtS provides complete array of facility services such as housekeeping, technical services, engineering services, staffing solutions, payroll management, pest control services, allied services Kapston is dedicated to provide the finest services with a team of experts from all the multifaceted segments EFS Facilities Services Group Srikanth Kodali Managing Director S&IB S&IB offers total security solutions, integrated facility management services, administrative and banking services, and a lot more Mr. Shyamal Karmakar Founder Shreyasee Karmakar Director
  8. 8. Shanmugaraj K Founder and Managing Director Our Approach, Professionalism And Transparency Towards The Customer Is The Key For Customer Satisfaction E2SFacility Private
  9. 9. Sundaresan J Co-founder and Executive Director We Believe That Our Growth Is Mainly Depend Upon One Factor And That Is Providing Value To Our Customers And Make Them Happy By Providing Quality Services A Self Performing Organization with Effective Monitoring and Economical Solutions Services India Limited
  10. 10. Facility Management industry has huge potential to grow in India because not only large companies are outsourcing their allied services even nowadays many small, but medium companies are also going for facility management companies to manage their support and allied services so that they can focus on their core areas of business. In this scenario, facility industry deals with man management but still customers are expecting the work done to be monitored digitally with automation of systems and quick online dashboard to review. Many ERP has been developed in the market and adapting to IoT (Internet on Things) for automation, which will reduce the human effort in maintaining the assets and improve efficiency. E2S is an Integrated Facility Management company started with great aspiration by Shanmugaraj K and Sundaresan J to make their presence in the FM market and had a vision of providing a sustainable global standard of service to all low, medium, and high segments of customers. E2S is also working on IoT and digital software to be implemented across all its sites in the next one year which will enhance their efficiency with effective data monitoring leads to productivity. Who are E2S? E2S stands for Engineering & Environment Solutions started by a team of well experienced professionals who have vast exposures extensively in Facility Management domain. E2S has developed a place in the FM industry for itself in the shortest period by providing high service Quality and maintaining Global Service Standards to the customer. From a rookie in the year 2019 to a capable and strong professional team presently, the company has emerged as a subject matter expert in the Residential segment serving the clients. “We strongly believe in teamwork and empowering the employees resulted in high Integrity towards the company which have gained more success to us and that is what really makes us apart from our competitors,” says Shanmugaraj K, Founder and Managing Director of E2S. Though E2S is expert in providing services to all type of segments such as Corporate Offices, IT/ITES, Hospitality & Hotels, Manufacturing Industries and Residential gated communities, during the start of the Pandemic situation across the world in Dec 2019, its team anticipated the fall of commercial establishments since WFH is going to be the E2S’ Vision: The company’s vision is to position itself as a market leader by providing global level service standards to the customers through its expertise and well-trained people with upgraded process and technology. E2S’ Mission: a) To be the most professional, trustworthy, and innovative company in the facilities management industry.
  11. 11. b) To be Pioneer in the Residential Segment by the Year 2023. c) To Expand its Business across South India by the Year 2025. d) To be the Preferred Employer in Facility Management Industry by providing delightful workplace to the employees. e) To create a working environment making teamwork an everyday reality which is the key to success. f) To Achieve 90% Customer Satisfaction Level by end of every Year. g) Ensuring 100% Employee Health and Work Safety. E2S’ Core Values: E – Empowering People P – Passionate for Excellence I – Integrity with Innovative Solutions C – Commitment towards customer Satisfaction S – Safety and Sustainability
  12. 12. future and the company shifted its focus to Residential segment. “We want to become a pioneer in Residential Segment exclusively & one of the leading FM company across south India and we are putting our utmost concentration towards the goal,” says Sundaresan J – Co- founder and Executive Director. “We are well experienced enough to provide customized and tailor-made solutions to the customer based on their requirements which will yield monetary benefits and affordable to any type of customers,” conveys the duo. Since Residential Association being a Non – Profitable Organization, E2S’ team works on optimization of resources without reducing the quality of work and identifies the feasibility of energy and cost saving projects with minimal investments which will help the associations in long run. As an expert in Waste Management Process, the company also provides training to all the residents and house maids on waste segregation process and waste management is carried out through 2 Bin 1 Bag System. “We also conduct campaigns and programs for the awareness of waste management and the way it must be done for the benefit of the society,” shares the team of E2S. Industry Dynamics and the Pandemic Facility Management industry have enormous market potential to grow as lot of companies are looking for that and many foreign investments are happening in India, but due to this covid it has taken a backstep and now FM industry is running in a slow pace just for survival, but it will bloom once the pandemic is over. “We are industry experts and having vast experience in FM domain as an individual and know the industry best practices, but when we approach the customers as a company for business, they see us as a startup company and not considering our experience in this particular domain,” shares Shan. Wherever the team of E2S went and approached for business they got the answers like they are a new company and not having a single client. How can they be trusted? “We understood that in our business having a strong team is
  13. 13. E2s Stands For Engineering And Environment Solutions, Where In We Maintain And Upkeep The Assets Of The Customers To Improve Efficiency With Innovative Ideas, Process, And Technology With Assured Returns To The Clients By Emphasizing Costs Saving Initiatives And Value Additions India's Most Recommended Facility Management Service Providers
  14. 14. Shanmugaraj K Shan is the Founder and Managing Director of E2S Facility Services, an Integrated Facility Management Company providing services to Residential Gated Communities, Corporate offices, Industries and Hospitality segments. He holds a degree in Electrical Engineering and an experienced professional having 13+ years of demonstrated history of working in the utilities and Facilities industry known for his eye for details, methodology and great leadership. Having sound knowledge in computer systems undergone courses such as Hardware A+, Networking N+, CCNA, MCSA and Linux, a certified professional from Indian Institute of Hardware Technology uses his skills for IOT (Internet of Things), CMMS (computerized maintenance management system) software and automation in facility operations. Strong operations professional skilled in Negotiation, Contract Management, Operational Excellence, Business Development / Marketing and a certified Auditor on ISO, OHSAS and Energy Standards. Worked across various parts of India with many leading Facility Management companies and industry bigwigs used to stabilize smooth operations across the company to improve customer satisfaction with focused commitment as a result-oriented team. Sundaresan J Sundar is the Co- Founder and Executive Director of E2S Facility Services. Having robust IFMS business knowledge, predominantly heads the overall Business development and leads the soft services operations part of it. A recognizable person in the southern IFMS market as an energetic professional with high interpersonal skills. He holds a degree in Business administration. Having dedicated 15+ years of experience in core facility management and with allied experience in Pest control and Waste management, he is distinguished for his complete end to end solutions and as an expert in customer relationship by providing tailor made customized solutions based on needs. He plays a vital role in business strategy with his proven ability of working across all levels in the organization. Having worked with leading multinational companies, He is renowned for his efficient leadership by transforming person to performers, team playing and sustains a high level of consistency in achieving the commitments.
  15. 15. the major key and primary requirement, then only the customer will trust us and shall give the business, since it’s related to their day to day needs like power and water management, cleanliness, personal hygiene and safety of their society,” the duo says. So, they both formed a team of professionals who have worked along with them earlier, especially the ones who reciprocated their interest to join E2S, which increased the initial expenses and investments (additional burden) of the company. The partners have overcome these challenges and now E2S has a strong team. Currently, it is having 500+ of Site Staffs (Manpower), which has been supervised by strong 15 base office staffs and this has been achieved within 2 years of establishment of the company. “We have evolved ourselves as a Subject matter expert in providing services to gated communities and our strategic approach is to build a strong workforce to cater all type of apartments and by 2025, we will be the No.1 service provider for residential segment across South India,” states Sundar. As far as the future of the company is considered, the duo expects that E2S should become a known brand in FM market and a top leader in Residential segment, having its presence across South India by 2025 and in all metro cities across nation by 2028. E2S Offers An End-to-end Solution To All The Facility Needs Of The Customers Without Compromising And Adhering To Health, Safety, Quality And Environment
  16. 16. Read it First CORPORATE OFFICE Insights Success Media and Technology Pvt. Ltd. Off No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017. Phone - India: 020- 7410079881/ 82/ 83/ 84/ 85 USA: 302-319-9947 Email: info@insightssuccess.in For Subscription : www.insightssuccess.in Cheque should be drawn in favour of : INSIGHTS SUCCESS MEDIA AND TECH PVT. LTD. Stay in touch. Subscribe to Insightssuccess Get Insightssuccess Magazine in print, & digital on www.insightssuccess.in www.insightssuccess.in
  17. 17. Insights on Gl SEPTEMBER 2021 | 18 | www.insightssuccess.in
  18. 18. l Facility Management Worldwide Facility management plays an important role in ensuring the smooth functioning of an organisation. They provide facilities for organisations, institutions, and manufacturing units so that there is the smooth functioning of activities. These are 3rd party service providers. Many organisations manage every activity, so they appoint these facility managers to handle the operations. This improves the environment and overall performance of an organisation. Hard Services Hard facilities management refers to the physical materials of a building that cannot be removed. Hard facility management services are often required by law, to ensure the safety and welfare of employees and customers. Hard or technical services include services provided to maintain the hard infrastructure of the site like Mechanical, Electrical, and Plumbing (MEP) Systems. Gas, plumbing, and heating – There is a control room and kitchens which contain gas connections, pipelines, and obal Facility Management Sector heating devices. These are inflammatory and should be handled with caution. HVAC systems - It consists of Heater, ventilation, and air conditioning services. Temperature balance in workplaces is necessary. HVAC systems resolve issues like leakages, cracks, etc. Lighting, electrical, and mechanical – to check if the devices are loosely positioned or whether electrical connections are in place. These services handle all the issues related to lighting, electrical, and mechanical departments. Fire safety systems – Fire alarms, fire extinguisher treatments are done to avoid huge losses due to accidental fire or electric sparking. To avoid this, there are services with added technology. This is to ensure health and instrumentation safety in an organisation. Building maintenance work – Building maintenance can be a basic service to make sure that all the devices are functioning properly. Facility Management Worldwide SEPTEMBER 2021 | 19 | www.insightssuccess.in
  19. 19. Soft Services Soft services involve the provision of services that are variable in nature and help in making the premises a better place to work/reside. Let’s look at the comprehensive list of soft services offered by Facility Management companies. Decorating – If employees or anyone working in an organisation have birthdays or anniversaries or if the organisation is celebrating its anniversary, then these services come into play. This includes management of occasion days and planning parties or events accordingly. Catering services (including vending machines and water coolers) – Maintenance of the vending machines, pantry processing, etc. They have to make food-related arrange- ments. Cleaning services – These include all the floor cleaning, janitor jobs, which include all the cleaning and maintaining hygiene in an organisation. An unhygienic environment often creates opportunities for several diseases. For this not to happen, cleaning services are involved. Pest control – Sometimes in the workplace there can be microorganisms, which can disturb the employees who are working in an organisation. Controlling the pests and not letting them inside the place can create an easy and hassle- free environment to work. Waste management – The garbage and sanitary waste must be treated so that it does not hinder the workflow. Proper scheduled waste management is necessary. Car parking – Employees come from areas which are far away from an organisation, if there is no proper parking, then it may block the roads. Therefore, a planned parking system is mandatory. These services take care of the vehicle and park them in respected places. Safety and Security These services ensure that the employees working in an organisation are safe. Especially the women's transportation if it is a night shift. Security administration is carried out so that there is no harm to the employees from anybody Functions of Facility Management Following are the four functions of facility management: Supporting people Taking care of employees in an organisation is necessary. Proper management of desking arrangements, managing employee directories, facilitating space utilisation and emergency planning has to be done to maintain efficient workflow between employees. Facility management takes care of all the services related to employee workflow. This is a part of employee management. Whatever issue arises related to the employees of an organisation, then it is the facility manager’s responsibility to find solutions to the problems. Establishing processes It includes handling the process related to submitting work requests, reserving space within the facility, checking guests and visitors, and emergency action planning. These include the process involved in settling issues and clearing out emergencies. Facilities upkeep and improvement It mostly deals with the interior of an organisation. It covers services like finding vendor contacts, repair, maintenance, building improvement, workplace cleaning, and decoration, and on- and off-site property management. Technology integration In this, the facilities take care of all the things related to the new technology implementation into an organisation. Using high technology benefits the work structure and functioning of researching IoT devices based on data collection needs, integrating IoT devices into everyday facilities processes, determining the cost, ROI, and advantage of smart technol- ogies, using aggregated data to better understand the workplace. An organisation cannot manage all the activities on its own, so they hire facility management companies to provide facilities. In the pandemic period, facility management companies have grown. They have shown significant growth as organisations are getting relief from the pan- demic and everything is getting back to normal. The coming time will show the importance and further growth in facility management. - Yash Yashwante SEPTEMBER 2021 | 20 | www.insightssuccess.in
  20. 20. The leading facility management service providers maintain and upkeep an organization's buildings, while ensuring that they meet legal requirements and health and safety standards. They establish processes for order and organization. These service providers focus on upkeeping and improving their client's facilities. One such prominent facility management service provider is none other than EFS Facilities Services Group. For more than 20 years, it is well-acknowledged by all for providing quality services to some of the biggest regional names including leading multinationals in the region. In an interview with Insights Success, the company shares about its inception and journey, its various services, the different challenges it has overcome, and its future. Please read the below excerpts to know more about the company. 1. What are the dynamics of EFS Facilities Services Group? EFS Facilities Services Group is a regional leader in delivering integrated facilities management services across the Middle East, Africa, South Asia and Turkey. For over two decades, EFS is well-acknowledged for providing quality FM services to some of the biggest regional names including leading multinationals in the region. Since 2009, we have expanded our diversified clientele through our comprehensive services offering across the region. We have crossed USD1.2 billion in contracts backlog and manage an approximate total area of over 45 million sq. m. across the Middle East, Africa, South Asia, and Turkey. From the beginning, EFS has set new benchmarks in facilities management through quality service delivery and innovation. The sustained track record of near 100% client retention and accolades for high customer satisfaction have been the cornerstones of EFS' legacy. Our FM portfolio comprises prominent and prestigious clients ranging from large government entities to many Fortune 500 companies. We offer total facilities management solutions consisting of over 75 Services through dedicated business verticals such as Oil and Gas, Banking, Industrial, Public Sector, Integrated Workplaces, Education, Retail and Mixed-Use Developments. Our facilities management strategy is focused on Operational Excellence, Commercial Prudence and Sustainability whilst adhering to fundamental principles of discipline, attitude, and commitment. We establish and nurture relationships with our clients based on Transparency, Trust and Mutual Respect that are integral to our core value system. EFS' motto of People, Structure and Systems has been the key driving force of its organizational strength and management focus. This has helped us to put People First whilst building lean structures and continuously investing in state-of-the-art systems. Led by a competent, experienced management with several decades of combined core industry expertise and past track record, complemented by ISO accreditations, we have built and earned our reputation and gained the trust of top companies in the region. EFS is driven by a powerful workforce of more than 18,000 outstanding professionals operating in 21 countries with 26 operating companies, hailing from over 35 nationalities achieving the highest diversity ratio by assuring an equal opportunity to all professionals with no barriers. In India alone, EFS prides itself with a workforce of over 5000 staff hailing from 200 cities. 2. What are the distinguished services offered by your company? Please elaborate on how it has helped in staying ahead of your competition. EFS Facilities Services India delivers the benefits of efficiency and cost optimization through improved asset EFS Facilities Services Group Ensuring Superior Service Delivery while Building a Sustainable Enterprise India's Most Recommended Facility Management Service Providers SEPTEMBER 2021 | 22 | www.insightssuccess.in
  21. 21. utilization, pre-empting asset failure and predictive maintenance, as well as ad-hoc projects services. We ensure the highest levels of service performance while scaling our services to projected workload and resource requirements to ensure mission critical support service, rapid turnaround times and streamlined operations. Our fast-track mobilization capabilities enable us to accelerate the commencement of services for new contractors with enhanced integration of operations into existing assets. We address the needs of a wide variety of segment verticals for critical business sectors which include: A) Integrated Facilities Management • Technical Services, • Soft Services, • Support Services, • Performance Management, • HSEQ Compliance Management, • Technology based CAFM System and Helpdesk Services. B) Specialized Engineering Services • MEP Installation and Commissioning Consultancy • Mechanical Engineering Services • Fire Detection and Fire Fighting • Electrical Services • Automation • HVAC Services • Technical Audits C) Industrial Services • Technical skills in Erection, Commissioning, Maintenance and Operations • Shutdown Support Services • Planned and proactive maintenance services EFS India acts as a single point service provider for a complete array of Technical & Non-Technical Facilities Management Services. As a long- standing global pioneer in the field of facilities management and infrastructure solutions, we at EFS have made it our mission to ensure superior service delivery by engaging stakeholders to take ownership to collaborate in building a sustainable enterprise. We pride ourselves on our excellence in integrated facilities management solutions, real estate and infrastructure management, and security services across a plethora of industries including banking, oil and gas, education, retail, hospitality, and transportation. Instead of worrying about our competition, our focus has been to constantly enhance the customer experience and find new ways to innovate and adapt to ever-changing market conditions. From offering cutting edge technologies that utilize the Internet of Things, automation, and artificial intelligence, to adapting to the COVID- 19 pandemic and offering services including state-of-the-art sanitation services, latest air filtration technologies, self-cleaning antimicrobial surface installations, touch-free access enablement, we at EFS have placed a strong emphasis on superior customer satisfaction to help our clients boost service capabilities, employee productivity, and bolster their brand representation. We are a regional leader in delivering integrated facilities management services across the Middle East, Africa, and South Asia “ “ Aval Sethi Executive Director SEPTEMBER 2021 | 23 | www.insightssuccess.in
  22. 22. 3. How was your journey in the facility management space? Aval is a Senior Management professional with rich experience in multi-disciplinary areas of Facilities Management, Process Improvement, Technology intervention & new-age innovation, Supply Chain and Procurement Transformation, Strategy formulation and execution and Operations management. He started his career in the Indian Army in 1993 and moved to the corporate world in 2005 working in different industries and organisations like iEnergizer, Bechtel, JLL, Protaiga and Embassy Services in senior leadership roles. Aval has numerous accomplishments and awards to his credit both while in Military service as well as in the corporate world. He was named among the Top 50 Global Thought Leaders & Influencers on Procurement, awarded as the Most Talented Procurement Leader in India in Facilities Management industry, and awarded as a Champion of Facility Management. Aval looks to inspire people to learn, develop and grow, unlocking human potential to contribute and achieve greatness. 4. What were the challenges when EFS started venturing into the facility management services sector? In 2009, Tariq Chauhan, the newly appointed CEO of EFS Facilities Services Group (EFS) at the time, was thinking big and EFS was well- positioned in the integrated facilities management services sector, but Chauhan was about to unleash a series of shrewd moves. “I felt that to have the critical mass and to be large was no more an option, but a necessity,” he says. “There was no room for me to remain in the small to medium space -to be a US$100 million company- we had to have the critical mass, because of the challenges that the business was facing.” At the time (2010), EFS had 2,000 people on the books, enjoyed 76% of contract retention, and 21% revenue growth. However, Chauhan's vision was only beginning to take shape and was driven by difficult market conditions, economic slowdown, and emerging competition. Today, EFS is a regional leader in delivering integrated facilities management services with its network of 26 operating companies in 21 countries across the Middle East, Africa, South Asia, and Turkey. 5. How the adaptation of new technology in the facility management services space has helped to transform your company's operations and what more could be expected in the future? The technology adoption has increased by 50%-60% with it being a tool for not just cost saving, but it is now seen as the basic tool for delivering efficiency, increasing productivity and business continuity. Contract Cost savings need to increase to over 30% to compensate for the increase in the cost of implementation of technology. 6. How has the ongoing pandemic affected the operations of your company? How are you driving your firm to sustain its operations and ensuring the safety of your employees at the same time? At the start of this pandemic, workplaces had to be shut down; employees had to work remotely wherever possible. Lockdown was imposed at most places across the world, including India. Apart from fear and anxiety, retention of staff, safety and hygiene, transportation, food and accommodation were the real challenges on the ground. The client along with us could envisage its impact on business and engaged EFS in all their emergency planning stages. EFS India realised early on that there would be an increased focus on new services and activities as mentioned, to facilitate employee's return to their workplaces and so driven by an increased focus on the user experience and business outcome, EFS Facilities Services came up with a wide range of Covid related services to support organisations and their employees be safe. Safe, sustainable, and healthy work environment solutions are offered to all areas of facilities and business including air and surfaces, using the most advanced eco-friendly technologies. The array of initiatives ranges from Sanitization & Deep Cleaning, Concierge, Employee Health & Safety Assurance, Disinfection of HVAC System, Reconfiguration of lighting System, Technology Suite, Hazardous garbage segregation & safe disposal, Transport and Security. Whilst ensuring business continuity EFS was ensuring: 1. Continuous motivation and counselling of team in reinforcing their confidence and morale 2. Keeping two teams on rotation and thereby reducing the risk of continuity 3. Created accommodation at the site and provided food with all safety measures 4. Cost benefit analysis of in-house vs outsourcing of selected maintenance of utilities 5. Renegotiated with existing vendor partners and reduced the cost 6. Applying predictive maintenance techniques in fine tuning the frequencies of AMC 7. Rewarding and recognizing the front- line staff 8. Extending financial support to the affected employees beyond statutory norms As a result, after many sessions of brain storming, we could come up with some interesting solutions in a phased manner, without compromising on any service deliveries and compliances as well. We could run our operations successfully with the help of minimal employees against full authorized strength, without any disruptions. Since the entire scenario is very dynamic in nature, it has been only possible due to effective communication, refining our strategy as SEPTEMBER 2021 | 24 | www.insightssuccess.in
  23. 23. per government norms, understanding market scenario and employee sentiments. We are a company that has always put its people first, and we have used this pandemic as an opportunity to once again display that commitment to our employees. Apart from the obvious decision to switch to a remote work model for our employees, we provided employees at our offices and in the field with sanitation and self-hygiene products, created safety contingencies, provided up-to-date health information, and even procured lifesaving medical resources and provisions to offset medical costs for our employees. We strongly believe that happy and healthy employees create a prosperous and successful company. When it comes to our clients, we took it upon ourselves to ease their burden in whatever capacity we would. We had 1:1 meeting with our clients to collaboratively find the best approaches to enhancing their experience during the pandemic by offering the latest technologies and services that the world of facilities management had to offer and have successfully enabled an efficient and safe hybrid of in-person and remote work model for several of our clients. In the current crisis, the FM industry is facing various client expectations, resulting in changing work and public place habits and expectations of employers, employees, and consumers. This has an impact on how the company trains and manages its workforce, operations and supply chains, ensure governance, and interaction with customers. One trend coming up is the increased demand for FM services to facilitate all the employees while ensuring high standards of sanitation and cleanliness. On the side of operations, the costs have slightly increased due to maintenance of proper sanitation measures, personal protective equipment (PPE), as well as the overall adoption of the latest technologies and scanners to ensure cleanliness and a safe, covid-free environment. Most clients have issued guidelines to emphasise protocols to be followed when workers enter a factory or office premises, such as quick body temperature checks, app-based tracking of moving workforces in logistics or those travelling. This necessitates more innovative methods of scheduling and managing facility workforce and tasks. The staff is expected to work harder and collaborate more on crisis management. Having found more effective ways to work together, managers and leaders in EFS built on the momentum by continuing to engage with staff pro- actively, hold some meetings remotely, engaging in more formal and informal contact, and focusing on corporate resilience. We established a strong communication platform and connected each staff member on WhatsApp groups which were used to send information and various other EFS communication. We communicated actions related to Covid protocols, Do's and Don'ts, best practices, etc. We knew that workplaces will never be the same, and our client organizations that want to lure workers back in will have to ensure their safety, health, and wellness. We have supported our clients in taking the lead and offering them customized solutions to support their critical business operations, redesigning layouts to accommodate hybrid work, and supplying a “wow factor.” We have extended many benefits to our staff to address the requirements and exigencies during the pandemic. We committed to providing all staff access to oxygen cylinders, oxygen concentrators, free online doctor consultations, counselling, temporary loans, salary advances, leave encashments, and ad-hoc financial aid. We set up Covid hotlines with our own staff from HR in multiple cities. We have organized and facilitated for the staff to take their vaccination and provided Paid time off to get vaccinated. All covid positive employees have been paid a full salary during their hospitalization or quarantine or recovery period. SEPTEMBER 2021 | 25 | www.insightssuccess.in
  24. 24. We have observed that the COVID-19 pandemic has changed customer behaviour, their attitudes toward work, and even some views about the society and environment itself. To really flourish during and after the pandemic, we realized that we would need a new set of skills, including social, emotional, advanced cognitive, and higher levels of digital capabilities. Cost reduction, risk management, and ensuring that operations and maintenance are run efficiently will remain at the heart of facilities management for now, but the changing importance of facilities management means FM managers need to embrace their new strategic function and also build their team's skillsets to prevent being left behind. 7. Where does EFS envision to be in the long run and what are the future goals? Integrating global knowledge, regional presence, and local experience will eventually be a successful model. By bringing professionals from around the world with relevant knowledge and experience, to be incorporated into our regional presence, because we have moved the concept of fixed-cost to variable. We offer a lot more horizontal services than just vertical services alone. So, this combination of vertical-horizontal, through a regional model, can help clients. One is to accomplish consolidation. The second is also to reduce operating costs. Thirdly, better contract management. Tariq has now set his goals in making EFS a public listed entity on the London Stock Exchange and aims to make it the greatest home-grown multinational enterprise. Alongside this, Tariq also strives in creating an exclusive rehabilitation and entrepreneurship initiative for migrant blue-collar workers returning to their homes in India. He also aims to complete a book based on his insights and experience on Common Good. 8. What is the current industrial scenario of the Indian facility management services space? The Indian facility management services space is one that is ripe for disruption. While a lot of companies across the country have settled for traditional facilities management processes, at EFS we will not be satisfied until we have brought the innovations, technologies, services, and processes that the western world has greatly benefitted from to the Indian market. While we understand the natural inertia of adoption that many of our clients face when looking to the future, our job as a leader in this space has been to provide knowledge, share resources, and show the effectiveness of employing these new practices and the positive impact it has on productivity and the bottom line. While on the face of it, automation, AI, IoT may just seem like trending terms that are often thrown around, we have gone a step beyond to procure implementable digitization solutions that utilize these technologies and have showcased first-hand how enabling them into the business can provide our clients with an edge in their business practices. We hope that together with our ever- expanding list of clients, we can pave the way for a digitized revolution in the Indian facilities management landscape. In light of the recent pandemic, while many industries have seen a decline in demand, a few others such as the Indian facilities management services have shown areas for added potential and transformation. With a projected increase in the overall size of the FM market, the Indian market presents a similar story and positive outlook. As there is now a higher need for a clean, hygienic, and germ-free environment, FM has become the fulcrum of health, and safety measures in work and public spaces as well as in planning for a post covid 19 workplaces. As organisations are looking to hire skilled, and highly trained professionals, IFM firms can effectively capitalise on this opportunity through their innovative technology and ideas. Furthermore, as companies are now actively investing more to ensure the health and safety of their employees there is also an unanticipated shift in the focus of FM from security and maintenance to hygiene and sanitisation to create a safe, germ-free working environment. The current pandemic has also played a significant role in automating FM processes such as maintenance and service requests. This provides an opportunity for the Indian facilities management to work more effectively and logically while planning for the facility activities. SEPTEMBER 2021 | 26 | www.insightssuccess.in
  25. 25. Evolution of facility Management Space in India T st he 21 century came with its own wonders. The ripples created by IT revolution led to the growth of many business ideas. The Facility Management (FM) sector is no exception to this. Previously, the structure of FM was unorganized and was only limited to infrastructure and maintenance sectors. Facilities were simple and only limited to some of the physical assets. But, like other industries, this field too expanded rapidly. In the transformation process of India from the third world to the first world, FM played a vital role. Smart security guards, designated parking, clean and shining offices, their well-furnished infrastructure, and a safe environment, all became possible because of FM. Smart working replaced the traditional ways of facility management and there’s no looking back. In 2021, FM has become an umbrella term covering SEPTEMBER 2021 | 28 | www.insightssuccess.in
  26. 26. Facility Management Insights SEPTEMBER 2021 | 29 | www.insightssuccess.in
  27. 27. a bunch of activities such as – real estate management, maintenance, utility supplies, human resource management, health and safety management, and many more. What is Facility Management? The term facility management or FM is broadly associated with maintenance- related activities in the real estate sector. It is an important aspect of business management that involves creating and maintaining a comfortable physical environment. FM applies to any physical space that needs to be managed. It may be a hotel, school, company infrastructure, or even a hospital. FM ensures a pleasant and smooth working environment. Though it is still evolving, it has significant influence in metro cities. Evolution of Facility Management in India Facility management has its roots since 1978, when it was recognized as a specialist business function in USA. But in India, it was only limited to the construction and maintenance of buildings. The implementation of LPG model (Liberalization, Privatization and Globalization) attracted foreign investment in the country. This was the time when the overseas business culture was introduced to the Indian civilization. Till 2000, India continued to have an unorganized style of facility management. In 2005, the amendment in FDI (Foreign Direct Investment) accelerated the real estate sector. Post liberalization, MNCs came with large campuses and applied their working culture in the campus. These companies anticipated same qualities of facilities and environment, as it was in developed countries. This led to the emergence of organized facility management services and since then, the FM sector took off in India. Recent Trends of FM As mentioned earlier, FM is a broad term. It involves all the activities that are necessary to maintain a healthy, safe, and pleasant workplace. FM can be broadly classified into following categories: • Hard Services Hard services are mainly connected with the physical components of work environment. In other words, they focus on the spaces and infrastructures. They are mainly concerned with the maintenance department i.e., maintaining electrical and mechanical systems, providing plumbing services, light and HVAC system, structural maintenance etc. • Soft Services Soft services are additional services that are related to the people’s comfort. These services are mainly concerned with aesthetics of the company. These services ensure that the workplace is comfortable, visually appealing, healthier, and safer. These include waste management, housekeeping, cleaning, occasional pest control, space planning etc. • Safety Services Safety services are not the primary services provided by FM, but they are equally important for any organization. They ensure the safety and security of an organization. These services include fire and safety systems, quick response, guarding, access control systems etc. • Accounting Services Accounting services are also secondary services and the newest involvement in FM. These are important for the financial activities of an organization. These include billing, forecasting, financial controls, etc. Future Scope of Facility Management Although FM has rooted deep in developed countries, it is still evolving in India. There is a lot of scope for progress in this sector. The FM sector in India is mostly limited to the mega cities like Mumbai, Delhi, Chennai, Kolkata, Pune, and Hyderabad. Most of these are IT hubs or have MNCs in their respective regions. The techno- savvy world has modernized everything, and FM is no exception to this. The application of Artificial Intelligence (AI) and Internet of Things (IOT) completely transformed the facility management sector. Different software is developed for the smooth flow of working. This software eliminated the need of human efforts and minimized the fluctuations in the workflow. The insertion of IOT and AI in FM automated the whole process. While FM in India is in the initial phases, it has already become essential in the developed regions. The recently announced project of development of 100 smart cities in India is a clear indication that FM has a bright future ahead. This sector is already spreading its legs into small, developed cities, where companies demand a healthy working environment. The advancement in technology is only going to aid FM sector and it will create millions of employments in near future in India. - Vinayak Ghorpade SEPTEMBER 2021 | 30 | www.insightssuccess.in
  28. 28. Companies can employ a variety of strategies to estimate current and future staffing needs with strategic human resource planning (HRP), but the end goal is always to reduce exposure to labour surpluses or shortages. Managers must anticipate individuals moving into, out of, and within a company. They should be able to forecast future demand for the company's products and services. Finally, within the framework provided by supply and demand estimations, they must adopt processes and activities that improve staff competences. The quality of the workforce in a certain organisation determines the overall functioning of the organisation. This is where S&IB Services come into play. Established in 1985, S&IB Services now has the strength of approximately 25,000 personnel, covering about 4500 locations pan India. With a highly trained workforce ready to offer services in various fields such as total security solutions, integrated facility management service, manpower outsourcing and payroll management, fire control and evacuation, banking support services, erection and commissioning; repair and maintenance utilities, transport, logistics, covid measures, etc., the personnel at S&IB shall keep no room for errors. Read along to know more about how these services can be of use to your organisation. Please brief our audience about your company, its values, vision, and mission. S&IB Services is an Integrated Facility Management Company providing end to end solutions to its clients. We are based in Pan India having branch office in 27 states in India. S&IB today is providing a Total security solutions, CCTV and e-surveillance, Integrated Facility management, Outsourced banking services, ATM cash management, cash-van services, cash sorting and cash processing, Transportation of notes and coins, Mobile tower erection and maintenance, optical fibre cable laying (Aerial), logistics, housekeeping, outsourcing and payroll management, property maintenance, electro- mechanical repair and maintenance, pest control, fire safety and risk management etc. S&IB serves different industrial sectors which include Banks and Financial Institutes, IT Sector, MNC, Government Establishments, Healthcare, Hospitality, Banks and financial institutions, Telecom, Warehouses, Retail, Education and Research Institutes, Logistics, Media and Entertainment, Construction, Residential, Mall, Consumer Goods, Textile, Power Plant, Oil Refinery and other production unit. We are an ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certified company. Vision: Most ethical and transparent, statutory compliant, CSR Compliant, eco- friendly and human service-company in India. Employees are the true face and Brand Ambassadors of the Company. We invest significantly in Human Capital and recognize our employees as the main drivers of business growth. What are the distinguished services offered by your company? Please elaborate on how it has helped in staying ahead of your competition. At S&IB Services, you will find a wide array of services that are offered to clients. We work for over 34 different industries and train our service professionals as per the industry protocols and requirements to render a seamless service. S&IB today is providing total security solutions, CCTV and e-surveillance, Integrated Facility management, Outsourced banking services, ATM cash management, cash-van services, cash sorting and cash processing, transportation of notes and coins, mobile tower erection and maintenance, optical fibre cable laying (Aerial), logistics, housekeeping, outsourcing and payroll management, property maintenance, electro- Aiding Organisations with the Right Workforce India's Most Recommended Facility Management Service Providers SEPTEMBER 2021 | 32 | www.insightssuccess.in
  29. 29. mechanical repair and maintenance, pest control, fire safety and risk management etc. S&IB has strongly believed in taking challenges as the Managing Director Mr. Shyamal Karmakar believes, “Every challenge is an opportunity to learn!” We have adapted to new trends and have introduced automation in various service levels. With the rapid In the cutthroat business ecosystem, keep your patience, comply all statutory compliances and aim to build a brand which customers can trust “ “ growth in the market, we have developed solutions to provide flawless services to all our valued customers. Our USP: Unrivalled knowledge gained from 35 years of experience in the Indian Market Remote Monitoring Solutions Use of Technology to improve efficiency and cost optimisation 24*7 unbeatable services Distinctive value-added services Transparency and prompt response to every query Brief us about the featured person and his/her journey in the facility management services space. Mr. Shyamal Karmakar, the Founder of S&IB Services started the business with a mere capital of Rs 350 from a rented garage. He started his Mr. Shyamal Karmakar Founder SEPTEMBER 2021 | 33 | www.insightssuccess.in
  30. 30. journey by deploying security guards. Over time his business grew, and he invested in other verticals like housekeeping, pest control, repair and maintenance, electrical and plumbing, banking support services, landscaping, tower site maintenance, optical fibre and so on. Back in 1985, he had a manpower of three, while at present he has a family of 22000 happy employees. What were the challenges you came across when you started a business in the facility management services sector? Mr. Karmakar says, “Challenges are part of life; however, the focused area is the key takeaway from such situations.” Mr. Karmakar has always considered these situations as an opportunity to learn and equipped himself and his team with all available resources to stay ahead of the game. He strongly believes employees are the true face value and main drivers of growth of any company and thus, never regrets investing in human capital. How the adaptation of new technology in the facility management services space has helped transforming your company's operations and what more could be expected in the future? “Adapting to change is the only constant for the growth of any company.” Being in the facility management sector, the industry has taken huge leaps in terms of growth with the use of advanced technologies. Our company has invested a huge amount of time and money in our research and development team,” says Director Shreyasee Karmakar. The technologies have not only helped us providing seamless service to our clients but has improved the efficiency of our servicemen. We have presently entered a smart city project. S&IB is ready for all challenges and surprises that come its way. How has the ongoing pandemic affected the operations of your company? How are you driving your firm to sustain its operations and ensuring safety of your employees at the same time? The ongoing pandemic has affected every industry. However, being in the facility management sector, we could not stop providing services to all our clients. We had to take utmost precautions while rendering such services. All our staffs were trained and regularly monitored to undergo this difficult situation as we provide essential services like cash remittance, ATM management, mobile tower site management, housekeeping, sanitisation, security and so on. We have provided all essential safety kits to our staffs. We have extended our hand and supported our employees and their families who fell prey to this dreadful virus. We have kept encouraging them and tried keeping them positive towards life. We are still organising multiple vaccination drives to get all our employees and their families vaccinated at the earliest. What would be your advice to budding entrepreneurs who aspire to venture into the facility management services sector? Never give up your dream or compromise with your business ethics. In the cutthroat business ecosystem, keep your patience and adhere to all statutory compliances. Aim to build a brand which customers can trust. Where do you envision your company to be in the long run and what are your future goals? We aim to employ 50000 underprivileged young males and females by the end of 2025. We are planning to work with robotics and drones in near future, our research and development team is already on it. We portray ourselves as the most ethical and transparent company that observes all statutory compliances. What is the current industrial scenario of the Indian facility management services space? The Indian Facility Management Industry is booming at present. The competition has led to industries adapting new technologies helping them provide seamless services to clients and increase its own service efficiencies. We invest a huge amount of time and energy on uplifting our employees' efficiencies. Give us a few testimonials of your clients that highlight your organization's position in the market. “We sincerely appreciate the efforts taken by entire S&IB team in keeping the ATM Channel functional during the Lockdown period.” By Kala Venkatachalam of a reputed bank in India “I am really thankful to S&IB Services who amidst these restrictions were able to support very well and also provide a near pre-Covid 19 support to Hitachi.” By Krishnan Lakshmanan Shreyasee Karmakar Director SEPTEMBER 2021 | 34 | www.insightssuccess.in

×