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  1. 1. Shannon Wensel ■ (219) 308-4522 ■ Hammond, IN Motivated administrative management candidate with significant hands-on experience in the areas of team collaboration, employee relations, project management, customer service, and overall insight into flawless business operations. Proven success in team leadership roles with a demonstrated ability to collaborate well with all levels and members of an organization or group to achieve common goals and objectives. PROFESSIONAL EXPERIENCE Robert Landowski & Associates 12/2016-Present Office Assistant; Temporary: Hammond, IN Maintains office operations by receiving and distributing communications. Stocks supplies and maintains equipment; picking-up and delivering items; serving customers. Perform accounting and clerical functions to support supervisors. Updates accounting records by making copies; filing documents. Record business transactions and key daily worksheets to the general ledger system. Input type vouchers, invoices, checks, account statements, reports, and other records. Work with adding machines, calculators, databases and bank accounts. Protects organization's value by keeping information confidential. Serv-U-Success 7/2013 – 1/2016 Project Service Lead/Specialist: Highland, IN Led project teams of 2 to 10 people through detailed instruction to execute aisle changes and resets at 4 different Meijer stores across the region. Collaborated with store managers and employees to fully understand project scope and store expectations. Served as point-of-contact for team and store employees regarding any problems, concerns, or alterations. Created step-by-step plans, delegated tasks according to abilities, and oversaw end-to-end project scope. Completed data entry and survey documentation through smart phone application. Assisted with shelf stocking and merchandising, as needed.  Credited with successful completion of 100% of assigned projects at a faster pace than required, resulting in cost savings and strong vendor relationships  Designated as key influencer in the hiring process to ensure strong and efficient project teams  Successfully trained up to 10 new employees on a daily basis, developing more than 50% of workers into repeat hires  Chosen to stand in for store managers, as needed, as a result of strong knowledge and efficiency in order placement and grocery store functions Merchandiser: Orland Park, IL Promoted 12/2014 Ensured excellent customer experiences and clean, organized store appearance by stocking shelves, changing displays, and receiving and organizing shipments according to vendor specifications. Assisted customers and directed toward requested merchandise. Responsible for training new hires and delegating employee tasks when store manager was not available. Managed all service projects for key account, Kraft.  Recognized for running the highest number of cases per hour—57% higher than expected rate  Designated to manage project and reset performance in the absence of the project manager, due to demonstrated ability to complete the job within guidelines and successfully lead others  Credited with key contributions toward the growth of repeat client base  Recognized by management as the hardest working and most efficient store associate (Professional experience continued…)
  2. 2. Shannon Wensel | Page 2 Grand Prairie Services 10/2011 – 4/2013 Habilitation Trainer Supervisor: Tinley Park, IL Provided supervisor duties to a staff of 10 union employees to support programs for adults with developmental disabilities. Managed schedule preparation, coordinated client outings, maintained payroll, attended evaluation meetings, organized calendar, and provided any needed documentation to clients and/or employees. Led hiring and training process, performed employee evaluations, and assisted with state audits.  Successfully served as liaison between employees, resolving conflicts in a tactful and efficient manner and addressing each individual’s concerns  Developed and implemented a 1-week training course from a 300-page training manual, creating a much more comprehensive understanding of company regulations, employment rules, and proper client interaction  Achieved 100% success in unannounced state audits as a result of consistently maintained regulatory policies and guidelines to ensure smooth and proper facility operation at all times Habilitation Trainer: Tinley Park, IL Promoted 10/2012 Responsible for day-to-day implementation of developmental training programs and goals, coordinating individual treatment plans with the Qualified Support Professional Supervisor. Supervised developmentally disabled adults through activities, programs, outings, and classes.  Earned promotion to Supervisor level after only 1 year as a result of demonstrated leadership and task management abilities PROFESSIONAL DEVELOPMENT Regional Mental Health 5/2014 – 12/2014 Psychology Intern: Merrillville, IN Gained 1000 hours of insight into inpatient psychiatric care while assisting case managers and psychologists to provide therapeutic services. Co-led art therapy and process groups, provided individual therapy sessions and psychoeducation, and maintained updated session notes utilizing electronic medical records. Presented individual patient progress in weekly case meetings. Assisted with community resource tasks.  Chosen to lead an art therapy group as a result of demonstrated ability to create connections and aid patients in opening up  Created and implemented a binder of therapeutic exercises that proved to be so successful that it is still used as a guideline at the health center today Calumet College of St. Joseph 8/2013 – 9/2014 Graduate Assistant: Whiting, IN Assisted the Director of the Psychology department, faculty members, and staff with various teaching tasks, including: instruction of lower-level courses, development of lesson materials, exam preparation and administration, and grading. Performed clerical duties, such as, filing, answering phones, data entry, and meeting coordination. Participated in the research and development of special projects.  Key contributor to the development of a resource that measured the school’s educational impact on students—managed data collection and spreadsheet creation to present visual aids for various components student information  Designated team member in the St. Jude’s Health grant project focused on growing monetary contributions toward grants—the project made successful steps toward increasing funding  Recognized as the first graduate student to be selected in this very competitive area of study
  3. 3. Shannon Wensel | Page 3 EDUCATION Master’s Degree in Psychology Calumet College of St. Joseph, Whiting, IN 2014 Summa Cum Laude, Outstanding Graduate Student Award, 4.0 GPA Bachelor’s Degree in Media & Fine Arts with Psychology focus Calumet College of St. Joseph, Whiting, IN 2011 Summa Cum Laude, Dean’s List, Outstanding Artist Award VOLUNTEER CONTRIBUTION Vitas Hospice Facility  Visit and talk with patients  Perform basic housekeeping duties