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Scg Service Description

  1. 1. PRODUCT & SERVICES DESCRIPTIONS Application Development Services (MyAppDev) Our highly skilled professionals in our Applications Development Division “MyAppDev” provides application consulting, custom application development, penetration testing and quality assurance services. SCG, Inc.’s “MyAppDev” develops high quality applications that help you increase operational efficiency and sustain your competitive advantage. We use agile, yet precise methods to quickly build high quality applications for standard and custom technology platforms, including all mobile platforms. Our tools, processes and best practices streamline development and apply automation and accelerators that increase the productivity and quality of software development. Appointment Scheduling and Reminders We keep the no-show rate at a minimum, increasing staff efficiency, improved healthcare, patient satisfaction and increased practice revenue. An actual person calls patients, scheduled for a defined period of time and confirms, cancels or reschedules for you. Your dedication practice representative monitors your patients by disease group and manages their appointment schedules accordingly by sending out reminder letters, practice newsletters, along with other miscellaneous letters also mailed out to your patients, as you request. Back-up & Disaster Recovery Solutions (MyMedBackup) SCG’s “MyMedBackUp” Solution takes a proactive approach in securing your data, BEFORE a disaster occurs. Our BDR service is a simple, safe and cost-effective way for businesses, medical practices and hospitals to protect against loss of vital information and access to critical applications. Whether you need to restore a single file, resurrect an entire server, recover your complete IT infrastructure or ensure you don’t ever run into a loss of data - our BDR service provides the benefits of collocation, but without its expense or performance impact. Our BDR service falls within HIPAA guidelines so you can rest assured that your data will be protected and meet compliance. Billing & Coding Succor’s medical billing & coding services reduce costs, improve efficiency and simplifies financial management, by allowing you to strategically outsource your billing operations. We deliver more than simple claims processing with multiple value-added services to accelerate the billing process.1 The implications of delayed payments from insurance companies can be frustrating for any practice - small, medium or large. We take the responsibility in our own hands by maximizing your claims in a more timely fashion. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  2. 2. BioMetrics Devices Gone are the days of memorizing passwords and trying to manually keep up with employees, patients and security! There is a growing trend of security problems which is costing Physicians and Hospitals billions of dollars annually and utilizing valuable time and resources. Ranging from internet security, to stand alone devices, electronic medical records, electronic insurance records, personnel records, email, we have the devices and services to cover your security needs. Employee time clocks are most famous devices, based upon biometric technology - especially in the medical field. Patient check in is also becoming more recognized by Physicians and Hospitals. These biometric security solutions, apart from maintaining the employee attendance, also contribute towards your facility and patient’s security, by disallowing unauthorized access. Fingerprint scanners are the devices, which employ biometric technology to store and match fingerprints of different individuals entering a medical establishment. We also offer a wide range of biometric security access tools that extends from mice and keyboards with integrated fingerprint scanners, to webcam solutions identifying facial features, to scanners that make use of the distinct iris patters of humans for identifying individuals. All affordably priced to our clients. Cloud Computing (MyMedCloud) Succor Consulting Group’s “MyMedCloud” Cloud computing is the delivery of computing-as- a-service rather than a product, whereby shared resources, applications, and information are provided to workstations and other devices as a utility over the Internet. End users access cloud-based shared applications through a web browser, desktop or mobile device while the actual software and data are stored on servers at several remote locations; giving redundancy to your operations. SCG is successful in providing better service and performance with our cloud computing solutions, as if the software programs were installed locally on end-user computers. Manage your practice or hospital from anywhere, with no hardware hassles. More and more services are moving to the cloud and it only makes sense for medical establishments to take advantage of the benefits that SCG’s “MyMedCloud” computing services has to offer. Get everything you need instantly without high upfront costs or long installation times. Plus, you get the flexibility of on-the-fly scaling to your specific needs without having to add hardware. Computer Physician Order Entry (CPOE) We process the electronic entry of physician instructions for the treatment of patients under his/her care. These orders are communicated over a computer network or cloud service to the medical staff and departments, such as the pharmacy, labs or radiology -responsible for fulfilling the order. Succor’s affordable CPOE decreases delay in order completion, reduces errors related to handwriting or transcription, allows order entry at point-of-care or off-site, provides error- checking for duplicate or incorrect doses or tests, and simplifies inventory and posting of charges.2 Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  3. 3. Consulting Skyrocketing costs resulting in healthcare reform mandates demand transformation from the healthcare community. Succor Consulting Group, Inc. is a national medical IT consulting firm providing management consulting, auditing, regulatory compliance, business planning and other healthcare and IT consulting services to assist you through all these changes. SCG has deep industry knowledge, singularly focused on the business operations of clinics, hospitals and healthcare organizations. We help our clients improve financial performance, enhance competitive position, and achieve the most productive organizational alignment among medical staff, management and trustees to optimize overall performance, while maintaining HIPAA compliance and regulatory standards. Our highly trained team of consultants can work on-site at your facility or off-site and often avoid unnecessary travel expenses! Client Relationship Manager (CRM) Succor Consulting Group, Inc.s team of experts is here to help! We have designed custom CRM solutions for our clients that further extend the benefits of our organization; from custom medical operations logic to specific user interfaces, to campaign-specific websites and forms. Below are some of our CRM Services:  New product configuration  Custom reports and dashboards  Complete CRM customization  Special business logic  Hosted or On-Site CRM Hosting  Surveys and scripts  CRM Updates and Upgrades  Data mining  CRM Data Migration  Systems integration  Leads or other Imports  Private labeling…and more! Data Archiving (MyMedBackup) Data archiving is the process of moving data that is no longer actively used to a separate data storage device for long-term retention. Data archives consist of older data that is still important and necessary for future reference, as well as data that must be retained for HIPAA and regulatory compliance. HIPAA covered entities are required to retain a wide range of documentation regarding their compliance with the regulation. In general, documentation must be retained for six years from the date of its creation, or the date of last effect, whichever is later (though some states mandate longer retention periods). Hefty fines are enforced for non-compliance. Let Succor Consulting Group’s “MyMedBackup” Data Archiving ensure you practice or hospital is compliant. Data Migration Our data migration service is a key process of moving data between storage devices when adopting any new system. SCG’s Data Migration Services are designed to assist your practice in3 upgrading your EHR system or migrating data from one existing EHR system to another. We provide you with the resources and expertise to simplify and secure your data migration project. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  4. 4. Our experts reinforce your medical establishment to address concerns as, reduction in complexity, avoiding disruption, maintaining performance and host availability and minimizing business risk and impacts. With the downed economy putting pressure on technology refreshes, data migration services and tools are becoming more important to clinics and hospitals. Your data is continuously growing, and there’s simply no tolerance for unnecessary downtime -- and the need for sophisticated data migration services becomes clear. SCG has all the bases covered. Dictation Services Succor’s Dictation Services empowers physicians to more effectively utilize EHRs as it contributes dramatically toward adoption and Meaningful Use. We provide the World’s first and only overnight transcription and dictation service that directly populates dictations, as per MU criteria -in pre-designated, fully customized template. Our Dictation service effectively addresses usability issues, reducing time spent documenting patient encounters, consults and assessments by supporting narrative dictation with results directly populated into our EHR - driving adoption success close to 100%. Discrete Transportable Transcription We offer an efficient, accurate and cost effective, turn-key, next morning transcription service that directly populates your discrete reportable notes into your EHR. It is quality controlled by a three tier system to ensure accuracy, quick turn-around and compatibility. Our Transcription service is integrated and multifunctional with all the features that our other platforms have to offer. Healthcare providers simply connect to the secure toll free number and send their clinical dictations, which are transcribed into provider pre-approved customized EHR S.O.A.P. templates. The next morning, the provider simply approves the clinical note. There’s no data entry work or cumbersome inputting of historical data. Document Management SCG’s Document Management Solution tracks and store electronic documents and/or images of paper documents. Our document management solution is also capable of keeping track of the different versions created by different users (history tracking). We make it possible to quickly sort, search and summarize documents and images. A paperless EHR solution requires a robust image and document management system. Our tools allow you and your staff to easily embed, annotate and manage documents and images. Our powerful image and document management solution helps you quickly access reports, results, images and patient education material from anywhere within the integrated database. Drug Formulary & Interaction Checks SCG’s enhanced platform, increases patient safety and physician efficiency with the4 implementation of advanced drug interaction alerts. This innovative addition to our EHR application provides diagnosis based checks and alerts for over 44,000 medications. This is also one of the requirements to meet Meaningful Use criteria, ensuring you are able to procure your HITECH Incentives. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  5. 5. Studies demonstrate how drug interactions lead to higher patient morbidity. Recognition and detection of drug interaction by physicians is a daunting task. We understand that you are generally overwhelmed by the ever increasing number of patients and the huge amount of information linked to drug interactions. Poor recognition also has enormous impacts on patient care and may lead to increased malpractice claims. Our system cross checks medications against other drugs, allergies, side effects, contraindications and drug disease interaction stored in a huge knowledge base. Warnings are displayed to the user in case of potential allergic reaction or harmful drug interaction. This valuable decision support tool allows you to rest assured that your risk for medication errors will be dramatically reduced and your patient care will greatly improve, thus, leading to greater efficiency while making your life easier. Electronic Health Records An Electronic Health Record (EHR) is an electronic version of a patient’s medical history and personal health information (PHI) that is maintained by the provider over time, and includes all of the key administrative clinical data relevant to that persons care, including demographics, progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory data and radiology reports, etc. SCG’s EHR automates access to information and streamlines the clinicians workflow and has the ability to support other care-related activities directly and indirectly through various interfaces, including evidence-based decision support, quality management, outcomes reporting and so much more! EHRs are the next step in the continued progress of healthcare that can strengthen the relationship between patients and clinicians. The data and the timeliness and availability of it will enable providers to make better decisions and provide better care. Succor Consulting Group’s EHR supports continuity of care management through the most leading edge, innovative tools that adapt to your unique workflow and clinical approach. We provide specialty specific templates and point and click technology that accurately documents patient encounters and transactions, with the option to do so, via the cloud. Our system is not module-by-module like most of our competition; rather it is linear based with ease-of-use in mind. We provide you a tool that simplifies decision making, streamlines operations and ensures compliance to industry standards and meaningful use, ultimately saving time and effort, while maximizing your value and incentives returns. Our EHR is ONC-ATCB CCHIT Certified and has a Meaningful Use gauge integrated - to make sure you are reaching your core quality measures. This will give you the peace of mind that you will be able to procure your HITECH incentives. Eligibility Verification Succor offers a fully integrated system that allows you to view current patient insurance eligibility. The Automatic Eligibility Verification system automatically checks scheduled patients’5 eligibility before their appointment, without requiring any extra time from the staff. When patients arrive, the information is presented in seconds as staff members access the patient record. For walk-in patients, an immediate response directly from the payer is also available. Moreover, staff can retrieve the exact same eligibility information again when responding to queries from patients Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  6. 6. and payers. By using this integrated Insurance Eligibility Verification service, you reduce the number of unnecessary phone calls and the time required to contact payers. More importantly, you can reduce the number of rejected claims and improve cash flow. Best of all, most of the work to verify eligibility is automatically done after hours, resulting in little or no disruption to the daily workflow of your busy practice. Email and Exchange Hosting (MyMedCloud) In today’s world, email has become a vital tool in every medical establishment. That’s why SCG, Inc.’s Division, “MyMedCloud” chose the world standard, Microsoft Exchange, for our HIPAA complaint email and messaging solution. Balancing the productivity of your team with maintaining the security and integrity of private patient information is challenging, made even more difficult when your team is in disparate locations. Our “MyMedCloud” Email and Exchange Hosting service lets you focus on delivering quality care instead of dealing with complex IT challenges. Our secure, regulatory-compliant data environment lets you modernize EHR management. We have chosen best-in-class software solutions to help your team stay organized, communicate internally and externally and collaborate efficiently and securely. Whether your organization is using desktops, laptops, tablets or mobile devices, we have solutions to keep you organized and connected from anywhere. Succor Consulting Group, Inc. provides secure email archiving and data backup to protect vital data, all while supporting and staying in-line with HIPAA Compliance and Regulatory Standards. We provide the following solutions for Healthcare Providers and Clinicians:  Colocation (3 in Washington, 1 in Vancouver, & 1 in Widbey Island)  Mobility Solutions  Email Archiving  Microsoft SharePoint  Data Backup & Recovery  Secure File Transfer with Skoot We designed our solution to scale as your practice grows — you pay only for the mailboxes you need, giving you a lower total cost of ownership. ePrescription Services With our product that is a Surescripts Gold solution provider, this service allows you to fax, email and electronically transmit prescriptions and refill requests online. With this solution you can reduce prescription errors, enhance prescription routing, complete online eligibility transactions, have access to drug formularies, save time and effort, while at the same time support community pharmacy and medication claims histories available in real time. Surescripts connects prescribers in all 50 States through your own choice of ePrescribing6 software to the Nation’s leading payers, chain pharmacies and independent pharmacies. Available during emergency or routine care, this service gives you secure, low-cost, electronic access to prescription and health information that can save your patients’ lives, improve efficiency and reduce the cost of healthcare for all. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  7. 7. Enterprise Resource Planning (ERP) Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, Electronic Medical Records and Practice Management, etc. SCG’s ERP systems automate this activity with an integrated software application. The purpose is to facilitate the flow of information between all of your practice’s or hospital’s functions and departments inside the boundaries of your organization and manage the connections to your patients and outside stakeholders. Succor Consulting Group, Inc. has the capabilities to completely customize an ERP solution to fit your needs and budgets. General Health IT Services Succor Consulting Group, Inc. provides, as your partner, an amazing array of Health Information Technology Products and Services, allowing you to pick and choose which ones fit your facility’s needs - all while operating parallel with HIPAA and other regulatory standards. As a HIT Consulting firm, we have the experience and know-how to tailor a product/service program to fit your environment, like missing puzzle pieces. This allows us to hone in on your most critical needs, focus on your issues at-hand and put together a package that will fit your budget and exceed your goals. Physicians and Clinicians are becoming more aware of the benefits of using one reputable company for all of their Health IT needs. Why use many vendors, IT companies and consulting firms - when we have it all? We have the experienced professionals to cover all bases and place them in strategic alliance to confront your most critical challenges, head-on. Health Information Exchange (HIE) Health Information Exchange (HIE) is a critical component for the Health IT industry’s success with the American Recovery and Reinvestment Act of 2009 (ARRA), the meaningful use of EHRs and health reform initiatives. Todays HIE is dynamic and the landscape will continue to change. Succor Consulting Group, Inc. works with health information organizations (HIOs), networks and initiatives at the local, regional and State levels to ensure the reliability and interoperability of electronic health-related information sharing and that it is conducted in a manner that protects the confidentiality, privacy and security of the shared information. We welcome the HIE implementation challenge that is created as a standardized interoperable model that is patient centric, trusted, longitudinal, scalable, sustainable, and reliable. SCG, Inc. understands that Health Information Management principles are critical to the success of HIEs and the nationwide health information network. Our HIE initiatives, enabled by technology, will no-doubt improve the quality of care and patient safety and reduce healthcare costs.7 HIPAA Compliance Services (MyCompliance) Looking to take advantage of the incentives around “Meaningful Use” of certified EHRs? Don’t forget security or these incentives could be replaced by significant fines and damaging negative publicity. In the past, HIPAA security enforcement has been somewhere between lax and Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  8. 8. non-existent. The HITECH Act has changed that and enforces more scrutiny and audits. It also increased liability for non-compliance and significantly enhanced the enforcement of the existing HIPAA Security Standards, exposing your areas of compliance that may have ‘dropped through the cracks’. Enforcement changes: • Fines increased from a cap of $25,000 (2009 and prior) to a cap of $1,500,000 (now). • $250,000 extending to $1,500,000 for “Willful Neglect.” • States Attorney General now brings actions, not just HHS. Data Breach Notification: • Mandates public patient notification in the event of a suspected breach within 60 days. • Applies to unauthorized uses and disclosures of "unsecured PHI." Succor Consulting Group’s “MyCompliance” offers a pool of full-services to help healthcare organizations address HIPAA compliance Security Standards. Let SCG help you improve your security and compliance posture while reducing costs. Our Security Services and Professional Services align directly with the many components of the HIPAA Security Standards - from an administrational, physical and technical standpoint. HITECH Incentives Procurement Assistance Succor Consulting Group, Inc. will assist you in achieving your maximum ‘Meaningful Use’ Incentives in a number of ways. Our qualified staff will help your organization reach meaningful use of your EHR. Below are just some of the ways we assist. EHR optimization and meaningful use—leveraging an EHRs potential to improve quality and value of care, by enhancing clinical and administrative workflows, process improvement, template building, and clinical decision support alignment. Technical reporting—such as Crystal Report writing, SQL programming, or other technical services to support attestation and quality data submission to CMS Privacy and security best practices—providing training on how to comply with legal requirements to protect patient health information, including breach notification, risk mitigation, policy and procedure templates, and business associate management. Functional interoperability and HIE assessment and guidance—from the basics of e- prescribing to preparing your organization to participate in health information exchange with other provider organizations and with other entities such as the immunization registry, public health and for quality reporting. Hosted Exchange© Hosted Exchange improves your productivity with powerful email, calendar and online collaboration tools including a SharePoint® intranet portal (Group plan). - Work Anytime, Anywhere with hosted email: Get full access to all of your email folders, contacts, calendars, and files from any Microsoft Outlook or browser, from anywhere, anytime!8  Keep Up to date: Any changes made to your emails, contacts, calendar and files in any medium, such as Microsoft Outlook or browser access) are kept up to date when accessed via any other medium. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  9. 9.  Stay Connected: Carry your contacts, calendar, notes, emails and task list on the road in your BlackBerry, iPhone, Windows Phone 7 and other popular smartphones.  Work Offline: work on your email, change contacts, schedule meetings and modify files even while disconnected from the Internet. Outlook can keep an offline copy of everything; any changes made in offline mode are synchronized. Hosted Sharepoint© Succor Consulting Group, Inc. offers the reliable Microsoft SharePoint solution. It combines a centralized document repository with collaboration, project tracking, and content management tools. Using Hosted SharePoint, you can easily and efficiently manage projects and enhance the flow of communication in your medical establishment.  Document Management Securely organize and share files with team members in one central location.  Team Organization Easily customize with workflows that fit your projects. Automatic alerts in hosted SharePoint keep teammates up to date. ®  Microsoft Office Integration Smoothly integrates with apps you love. Hosted SharePoint works with Outlook®, Word, Excel®, and PowerPoint®. Integrated/Unified Communications SCG, Inc.’s unified communications framework is to ensure that facility-wide information sharing is automated, efficient and effective, and within Compliance Regulatory Standards. This includes integrated capabilities for fast, secure, accurate emergency notifications, contact center operations, on-call scheduling, employee/patient directory access and more. The goal is to achieve new levels of patient care and safety, a more productive workforce and more satisfied patients, family members and staff. Below is just a handful of our Integrated & Unified Communications Products and Services:  Contact Center Solutions  Smartphone and tablet messaging  Physician-Directed Communications  Enhanced 911  Mass Notification & Incident Communications  Mobile Event Notification  Wide Area Paging: Infrastructure and Devices  Speech Recognition  Nurse Call Integration  Alarm Management Integration  Patient Monitoring Integration9 Kiosk Solutions Succor Consulting Group’s Kiosk has application specific peripherals such as biometric identification, insurance card scanners, cameras, privacy screens and payment transaction devices. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  10. 10. This streamlines patient and work flow, improves financial performance, ensures HIPAA privacy compliance and provides patients with dramatically improved service. Your Benefits: Patient Benefits: -Save staff time & improve bottom-line -Reduced wait time -Go “Green” by reducing paperwork -Multi-language capabilities -Improve revenue cycle -Easy to use touch Screen technology -Control patient queue management. -Improved patient privacy -Fully secured and HIPAA compliant. -Improved quality of care Lab Integration SCG offers a unique opportunity for care delivery organizations and laboratories to employ innovative technology for secure, HL7 compliant online communication and management of electronic lab orders and results. We have the most flexible and customizable lab interface engine available today. You are ensured seamless, real-time information collaboration by enabling electronic, bi- directional communication of lab, radiology and procedure orders and results between health information management solutions, lab systems and compliant equipment. Electronic orders are automatically coded with appropriate CPT codes and transmitted to the selected lab or equipment; and results are automatically added to the patients’ electronic health records, eliminating the chance for errors. An intuitive interface allows providers to review pending and received results at a glance; while the built-in collaboration functionality simplifies the consultation and follow-up process. This streamlines information access, increases productivity, enhances information security and eliminates communication errors, while assisting you with HIPAA Compliance. Support for the following Labs: - Quest Diagnostics, LabCorp, SunRise, Bio Reference, and Antek. Custom interfaces are supported for the following diagnostic and monitoring equipment: - ECG/EKG, X-Ray, MRI, Dialysis, Ultrasound and Vital Signs Monitors. Benefits are: - Online order & reorder, Online results, Reduces delays, Minimizes lab costs, Enhances interpretation of results, immediate access to test status without staff intervention, eliminates errors and ensures compliance. Meaningful Use Assistance Succor Consulting Group, Inc. has a Meaningful Use Assistance Program for our clients. We assist you throughout the whole process, from registration, attestation, reporting and everything in the middle to help ensure you are taking the proper measures and staying in-line with the CMS criterion to procure your HITECH Incentives and maximize your returns. Not only do we have highly trained staff that will ‘hold your hand’ throughout the process and work closely with you and your staff, but we have a Meaningful Use Gauge built in to our EHR10 that alerts you when you are missing information or need to take action. Whether you already have an EHR system and just need the support to ensure you receive your Incentives or if you are looking to us for your EHR needs, we are here to help you in any way we can. Contact us today to get specific information regarding our unique program. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  11. 11. Medication Reconciliation SCG’s Medication Reconciliation ensures the consistency of treatment across the continuum of care. Small slips in medication reconciliation not only impact the quality of patient care, but also cost healthcare providers billions in revenues and remediation. That’s why more leading healthcare IT developers, and their customers, are implementing medication decision support systems to help clinicians make the right choices in meeting the exacting requirements of patient admission, care, transfer and discharge with the right kind of documentation. The advantages of our medication reconciliation: - Provides detailed drug knowledge to ensure that all medications a patient may be taking can be recorded electronically to support accurate med reconciliation. -Multiple Access Points provide a drug vocabulary that allows users to record the patient’s known medications, codified at the appropriate level of detail as broadly or narrowly as called for. Users can search for, display and record drug information—from the drug name down to the specifics of the medication order. - Supports clinical workflow with reconfigured “orderables” to let physicians make the patient- appropriate choices and evaluate risks with a minimum number of steps. Merchant Services SCG’s Merchant Services Division Merchant Services understands the unique business needs of a medical office. We support multiple payment vehicles - such as credit and debit cards, private label cards, purchasing cards and checks. You can be sure your data is safe with our fraud protection tools. Our Merchant Services provides immediate insurance eligibility verification, claims adjudication and secure payment processing at the point of service. It enables medical practices and health care providers to dramatically streamline their billing procedures, lower collection costs and improve cash flow. Patients swipe their insurance card at the time of service and your medical practice receives a detailed response in seconds that includes:  Instant insurance eligibility verification with all major insurance companies.  Patient payment responsibility including in-network or out-of-network information, co-pay amounts, annual deductible information and more.  Patients can then swipe their preferred credit or debit card to quickly settle their financial responsibility. At your discretion, they can even establish a payment plan for costs that exceed their immediate ability to pay. Mobile Capabilities Access to the internet and connections to applications have moved from strictly being accessible from computers, now to the convenience of mobile devices. You can essentially work from anywhere your mobile device allows, keeping the open lines of communication at greater heights than ever imagined. We offer a range of Mobile Capable Products and Services, from our EHR system, Practice Management Solution, Web Design & Development Services, Cloud Computing and public API Connections.11 A majority of the products and services we offer have these mobile capabilities. Succor Consulting Group, Inc. also has an application development division, ‘MyAppDev ‘ that can assist Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  12. 12. you with any application development needs you may have - that require mobile capabilities. Contact our professionals today to find out how we can assist you with your mobile needs. “MyCompliance” Legal Services Succor Consulting Group’s ‘MyCompliance’ Medical Compliance Consulting offers more than opportunity for you. We offer a service that is not just necessary, but required by 100% of every medical practitioner in the United States. Whether you need assistance with HIPAA compliance or any other compliance or legal help - we ensure your compliance with federal and State regulations across the board. Our highly trained professionals and legal staff know exactly what to look for, where to look, and how to solve your issues that may have fallen through the cracks. In the past, HIPAA security enforcement has been somewhere between lax and non- existent. The HITECH Act has changed that and enforces more scrutiny and audits. It also increased liability for non-compliance and significantly enhanced the enforcement of the existing HIPAA Security Standards, exposing your areas of compliance that may have ‘dropped through the cracks’. Enforcement changes: • Fines increased from a cap of $25,000 (2009 and prior) to a cap of $1,500,000 (now). • $250,000 extending to $1,500,000 for “Willful Neglect.” • States Attorney General now brings actions, not just HHS. Data Breach Notification: • Mandates public patient notification in the event of a suspected breach within 60 days. • Applies to unauthorized uses and disclosures of "unsecured PHI." Let SCG help you improve your security and compliance posture while reducing costs. Our Security Services and Professional Services align directly with the many components of the HIPAA Security Standards - from an administrational, physical and technical standpoint. If you think you may have found us too late - we have our experienced attorneys at-hand to assist you with any legal troubles you may have found yourself in - whether it’s HIPAA Compliance, or any other legal representation that you may need. We are here to help. Networking SCG, Inc. is a leading Health IT firm who also specializes in managed IT services. We offer networking services that integrate your computer networks, infrastructure, phone, data and security systems - in one setting or with capabilities to connect you with satellite offices and large IDNs. Our services are supported by relationships and certifications with the worlds leading technology companies including Microsoft, HP, VMware, Cisco Systems, Emerson and SonicWall. Regular system monitoring, backups, upgrades and preventative maintenance by SCG, Inc. eliminates downtime, increases security and reliability, while reducing network support costs. A 99.99% uptime performance guarantee of hosted network infrastructure reflects our commitment to our medical clients. Optical Character Recognition (OCR Scanner)12 OCR is the mechanical or electronic conversion of scanned images of handwritten, typewritten or printed text into machine-encoded text. It is widely used as a form of data entry from some sort of original paper data source, whether documents, sales receipts, mail, insurance cards, IDs, or any number of printed records. It is crucial to the computerization of printed texts so Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  13. 13. that they can be electronically searched, stored more compactly, displayed on-line, and used in machine processes such as machine translation, text-to-speech and text mining. This saves you, your staff and patients time and money, while also reducing errors. SCG, Inc. offers "Intelligent" systems with a high degree of recognition accuracy for most fonts, which is leading edge in our industry. Designed, developed and fine-tuned to turn your scanned images, such as .pdf or .tif files into a text document. Our OCR enables you to take electronic images or printouts received from patients or other healthcare information systems and turn them immediately into text. Eliminating paper-based office activities and the cost to store large image files increases compliance and assists in the management of the coding processes. We provide the healthcare industry with proven and reliable computer-assisted coding (CAC) solutions that assist in the coding process and meet coders’ needs. A-Lifes products and services assist coding operations for healthcare organizations specializing in Radiology, Pathology, Emergency Medicine and Cardiology to name a few. Online & Onsite Training We understand that implementing an EHR, Practice Management Solution or any other Software can be a daunting task for any medical establishment. Differing “comfort levels” with regard to technology often exist among practice personnel. Recognizing these differences and providing you with options for training and implementation is why we give you two options: On- Site, Full Service Training and online Full Service Training. Patient Portals Patient Portals are online applications that allow patients to interact and communicate with you and your staff. Our patient portal services are available anywhere you have internet service at all hours of the day and night. Depending on your needs, our patient portals exist as stand-alone websites, while other portals are integrated into the existing website. SCG, Inc. also offers others, which are modules integrated into our EHR or your existing EHR system. What all of these services share is the ability of patients to interact with their medical information, via the Internet. SCG, Inc. offers fully integrated, interactive support platforms for healthcare facilities, patients and families, and medical personnel. Some of the features: Check appointment schedules Requests an appointment Check lab results Examine statements Request a prescription refill Complete new patient intake forms & much more! Providers can send messages such as appointment reminders, electronic statements and lab results to patients, via the patient portal. Providers can better communicate with their own patients. The attending doctor can easily communicate with patients’ other attending physicians without the potential delay of traditional mail or phone messages. You can rest assured our data is always13 exchanged in a HIPAA compliant and secure fashion. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  14. 14. PQRI Clinical Quality Measures Physician Quality Reporting System quality measures detailed specifications and related release notes for the individual Physician Quality Reporting System quality measures and measures groups and other measures-related documentation needed by individual eligible professionals for reporting the Physician Quality Reporting System measures through claims or registry-based reporting. Succor Consulting Group, Inc. has immediate access to this pertinent information and will provide highly trained staff to assist you, whether you just need advice and resources or if you need assistance in learning all of the details involved and staying within the lines of your PQRI Measures. We know this can be a daunting task and are here to provide the professional assistance you need. Practice Management Solutions Our Practice Management software deals with the day-to-day operations of your medical practice, and is designed to meet the broadest possible range of a modern practice’s administrative, communication and fiscal management needs. Our PM software provides integrated access across patient demographics, scheduling, electronic medical billing, administrative/financial reporting and workflow management, connecting the front and back office operations, improving productivity and reducing A/R delays. Powerful functionalities and flexible architecture make SCG, Inc. your No.1 choice for automating your business processes and reducing unnecessary overheads. User friendly interface and simple point-and-click workflow expedites service delivery, while conserving time and effort. Our system is integrated with CCHIT certified electronic medical records, patient portal, pay for performance guidelines and workflow management tool to help consolidate information, eliminate paper, optimize efficiency and accelerate revenues. Features include: - Patient profile - Key performance indicators KPIs - Enterprise scheduling (Dashboard) - Eligibility verification - Electronic communication - Electronic billing - Calendar, email & Reminders - Clean claim checks - Workflow management - Electronic super bill - Direct chart pull - Electronic data interchange - Data mining reports - Denial management - Patient statement cycling - Referral Management - Audit trail & access control Integrated Modules: - EMR/EHR - Status check in & check out - Document Imaging - Pay for performance - E&M coding optimization - Patient portal - Follow up/recall tracking - Practice website14 - Reimbursement management - Fax capability - Collections - E-Learning - Payment plan Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  15. 15. Remote Medical Monitoring & Management (M3) Succor Consulting Group’s proprietary RMMMS “M3” is one-of-a-kind. We have developed and designed the World’s FIRST EVER Remote Medical Monitoring & Management Solution. There is no other RMMS solution that was created just for the medical industry. Our “M3” is an invaluable tool that helps increase the efficiency of your existing or non-existing technical support staff and better leverage resources. Our RMMS delivers an arsenal of Health IT management tools such as: - remote workstation and server monitoring - remote workstation and server management - trouble ticket tracking - user information - remote support -customized automated alerts -customized reporting -one comprehensive interface If there’s a way for automation; Succor Consulting Group, Inc. has already done it. Contact our professionals to find out how Remote Monitoring and Management can be the key to a more efficient and effective IT service delivery. Risk Assessment & Management Today’s Healthcare world is constantly changing — it’s unpredictable, volatile and seems to become more complex every day, with all of the industry standards and regulations, and the constant linger of HIPAA/HITECH compliance. By its very nature, it is fraught with risk. SCG’s Risk assessment provides a mechanism for identifying which risks represent opportunities and which represent potential pitfalls. Done right, a risk assessment gives our medical clients a clear view of variables to which they may be exposed, whether internal or external, retrospective or forward-looking. Our highly trained staff understands for risk assessments to yield meaningful results, certain key principles must be considered. Our risk assessments begin and end with specific objectives that are anchored in key value drivers. These objectives provide the basis for measuring the impact and probability of your risk ratings. Healthcare Organizations that vigorously interpret our results of their risk assessment process set a foundation for establishing an effective enterprise risk management (ERM) program and are better positioned to capitalize on opportunities as they arise. Contact us for more information on how we assist our clients with Risk Assessment and help them manage this very important aspect of their practice or hospital. Scanning & Indexing Succor Consulting Group, Inc. offers document scanning and indexing services to practices and hospitals for seamlessly converting their paper records into digital format. Patient documents15 are scanned and indexed based on each of our clients’ unique criteria and stored electronically in their document management systems. Scanning and Indexing Key Features:  On-site/off-site service Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  16. 16.  Volume high-speed scanning  Indexing and verification  Quality assurance/quality control  Integration with document management system Skoot© File Sharing Skoot is the easiest, most secure way to share files, whether they be patient records, X-rays or any other large files. You can share with patients and staff inside or outside your organization. And you can share your files easily and securely across your devices. Skoot will sync your files to allow you to work seamlessly across your desktop, laptop, tablet, or smart phone. Skoot lets you send huge files so effortlessly you’ll wonder why it wasn’t always this easy. Skoot’s powerful technology works behind the scenes to make file transfers of ANY size a snap.  Skoot was designed from the ground up to handle file sharing. No work-arounds, no email patches.  SkootSpace on your desktop is the best way to share files with the people or groups you choose.  Skoot accommodates a broad variety of workflows including basic file transfers, updating, collaboration, and content management.  End-to-end encryption secures HIPAA Compliance with privacy when sharing with other Skoot subscribers. Smartphone-Based Solutions The surge in the popularity and usage of smartphones has resulted in physicians and their staff, leveraging the mobile technology significantly to interact with one another and their patients. Succor Consulting Group, Inc. has a number of products and services that are compatible with Smartphones. Access to the internet and connections to applications have moved from strictly being accessible from computers, now to the convenience of mobile devices. You can essentially work from anywhere your mobile device allows, keeping the open lines of communication at greater heights than ever imagined. We offer a range of Mobile Capable Products and Services, from our EHR system, Practice Management Solution, Web Design & Development Services, Cloud Computing and public API Connections. A majority of the products and services we offer have these mobile capabilities. Succor Consulting Group, Inc. also has an application development division, ‘MyAppDev ‘ that can assist you with any application development needs you may have - that require mobile capabilities. Contact our professionals today to find out how we can assist you with your mobile needs. Spam Filtering Succor Consulting Group, Inc. offers the best of breed Spam Filtering.16  A highly efficient web filter (URL filter / internet filter) requiring minimal administration  SaaS (Cloud) based security service requiring no local software installation  All traffic is routed through SCG’s web proxy where it is thoroughly analyzed  Actions are taken based on granular organization/group/user-level settings Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  17. 17.  Hard block sites, completely blocking access to the site  Softblock sites, allowing access to sites after warning for an unlimited or limited amount of time  Built in optional anti-virus scanner, with on-the-fly scanning  Unlimited number of custom categories can be added Specialty Solutions Succor Consulting Group, Inc. provides Health IT solutions to all Specialties in the Medical Industry. We are well equipped to customize our solutions to your exact needs and requirements for your specialty. A G Nuclear Medicine Acupuncture Gastroenterology Nutrition Addiction Medicine General Practice O Adolescent Medicine General Surgery Obstetrics/Gynecology Aerospace Medicine Genetics Occupational Medicine Allergy/Immunology Geriatrics Oncology Anesthesiology Gynecology Ophthalmology Audiologist Gynecology Oncology Optometry B H Orthopedic Foot & Ankle Bariatrician Hand Surgery Orthopedic Reconstructive C Head and Neck Surgery Surgery Cardiac Electrophysiology Hematology Orthopedic Spine Surgery Cardiology Hematology/Oncology Orthopedic Surgery Chiropractic Hepatology Osteopathy Clinical Laboratory Holistic Medicine Otorhinolaryngology Immunology Hospitalist P Clinical Pathology I Pain Management Colon/Rectal Surgery Immunology Pathology Critical Care Infectious Disease Pediatric Allergy Cytopathology Internal Medicine Pediatric Cardiology D Interventional Cardiology Pediatric Critical Care Dermatology L Pediatric Emergency Dermatopathology Legal Medicine Medicine Diabetes M Pediatric Endocrinology Diagnostic Radiologist Medical Oncology Pediatric Gastroenterology E Medical Toxicology Pediatric Emergency Medical Tech N Hematology/Oncology Emergency Medicine Neonatology Pediatric Internal Medicine Endocrinology Nephrology Pediatric Neurology17 Endovascular Surgical Neurology Pediatric Ophthalmology Neuroradiology Neuroradiology Pediatric Psychiatry F Neurosurgery Pediatric Pulmonology Family Practice Nuclear Cardiology Pediatric Radiology Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  18. 18. Pediatric Surgery Radiation Oncology Trauma Surgery Pediatrics Radiology U Perinatal Reproductive Urgent Care Physical Medicine/Rehab Endocrinology Urology Plastic Surgery Rheumatology V Podiatry S Vascular & Interventional Preventative Medicine Sleep Medicine Radiology Psychiatry Sports Medicine Vascular Surgery Psychology Surgical Oncology W Pulmonary Critical Care T Women’s Health Pulmonology Thoracic Surgery R Transplant Surgery Superior Client Service & Support It seems that nowadays acceptable Client Services and Support or almost nonexistent. Succor Consulting Group’s Superior Client Service and Support systems are designed to enhance the level of your satisfaction – that is, the feeling that our products and services have exceeded your expectation, and our Support is extraordinary in our industry. We value you and the relationship you have entrusted in us, and take a proactive approach in providing you and your practice or hospital with the best overall experience possible, no matter what levels of solutions we are providing to you. SCG, Inc. has developed a unique plan to aid in the systematic improvement of your organization with our professional and friendly staff, who understands that the Client Service and Support experience can change the entire perception you will have when working with Succor Consulting Group, Inc. Systems Integration Succor Consulting Group’s Systems Integration Consulting helps clients solve business challenges, accelerate business innovation and create opportunities to drive high performance. Our deep industry knowledge, worldwide reach, specialized people and unique approach make us a global leader. We work with you and your medical establishment to understand your goals and we have a clear vision of how to seamlessly integrate an accelerated solution to help meet those goals. Whether using emerging technologies, our custom development capability or established packaged software from market leaders, we solve industry-specific and shared enterprise problems. SCG, Inc. will help your organization cross into the realm of high performance at an accelerated pace. We have the capabilities to help your organization cross into the realm of high performance at an accelerated pace. In addition, we understand that any new solution must scale fast and complement existing systems and business processes to deliver value, whether they be EHRs, Practice Management Systems or anything else you may want to integrate. The foundation of our Systems Integration Division—our technology experience, our passion for research and innovation, our relationships with our clients and alliance partners and our industrialized approach—is our people. We have assembled a monumental team of highly18 motivated and deeply skilled SI professionals who operate as a global network and share a commitment to high performance. Whatever your Systems Integration needs are, we can handle the task. Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  19. 19. Unified Communications (Amcom Communications) Unified communications is the integration of real-time communication services such as instant messaging, presence information, telephony (including IP telephony), video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Succor Consulting Group’s arsenal of Unified Communications products and services is the clear leader in end-to-end, mission-critical communication solutions for physician practices and hospitals. Just a few of our offerings:  Contact Center Solutions o Operator Console o Web-Based Directory, Messaging & Calendar Services o Physician Directed Communications o Mass Notification & Incident Communications o Enhanced 911 o Call Center Recording o Speech Recognition  Encrypted Smartphone and Tablet Messaging  Scheduling o On-Call Scheduling o Duties Hours Tracking  Enhanced 911 Solutions  911 Call Center Solutions  Mass Notification and Incident Communications  Mobile Event Notification  Paging & Infrastructure Devices o On-Site Paging o Wide Area Paging Web Design & Development (WebforMed) Succor Consulting Group, Inc. offers end to end solutions for online marketing of your medical practice or hospital with our experienced and dedicated “WebforMed” team of professionals. Our services include medical website design, search engine marketing, business and competitive analysis, strategic planning and execution of a comprehensive marketing strategy for your medical practice and much more. The Internet plays an integral role in our everyday lives and patients are now turning to the web for answers to their medical concerns more frequently. A professional, informative and interactive website helps provide your patients and future patients with an in-depth look at your practice and acts as an educational resource to your visitors; i.e., conditions, treatments and procedures. SCG’s “WebforMed” Division allows you to easily create your own personalized website with a wide range of content, specific to your healthcare specialty. You have the choice of using our content to showcase your website or adding your own information to produce a unique website for your practice. Our website packages provide all-inclusive comprehensive websites, Internet19 marketing, patient resource development and dedicated support. Our relationship with you follows a development path of consulting, researching, designing, publishing, search engine optimization/marketing, support, reporting, growth and more. Some of our features include: Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  20. 20. -Interactive Patient Portal -Photo Gallery -Virtual Tour -Auto-Replies -Physician Bios -Email Newsletters -Newsletters -RSS Feeds -White Papers -Online Forums -Appointment Schedulers -Blogs -Domain Registration (e.g., -Social Media Networking Integrations -E-mail Accounts -E-Forms -Search Engine Ranking -Calendar Events -Online Patient Forms -Physician Referrals -Monthly Website Statistics -"Ask the Doctor" -Photo Scanning and Placement on -Prescription Refill Requests -Website -Online Surveys -Online Bill Pay -Patient Education Portal -EHR Integration Web Hosting (WebforMed) Succor Consulting Group’s HIPAA/HITECH Compliant “WebforMed” Web Hosting provides medical practices and hospitals with the infrastructure, environment and tools needed to build and manage quality websites. Take advantage of our high performing data center environment and redundant network to ensure high availability and access to your site. We offer multiple options for web hosting based on your needs.  Worldwide Visibility: Network connectivity and advertised IPs provides visibility worldwide so that your patients can find you.  Flexible Hosting: Shared, dedicated and colocation options and a staff that works with you to fit your needs.  Windows or Linux: We have experts in multiple operating systems to fit your requirements.  Superior Connectivity: Access to Tier 1 providers, a redundant MPLS network with International access and custom connectivity options.  Private and Secure: Our secure and fully monitored data center environment features multiple layers of physical and virtual security along with expert staff to offer you the best possible uptime. Website Archiving (WebforMed) When you choose our “WebforMed” hosting solution you will automatically get HIPAA Compliant domain archival and backup services. This archival solution ensures a backup of your domain and all of the files that make up your website, giving you peace of mind that if there were ever an intrusion or site corruption, the website could be easily replaced by the archive backup and your practice or hospital back online within minutes. Web Filtering Succor Consulting Group, Inc. offers top-of-the-line Web Filtering Services.  A highly efficient web filter (URL filter / internet filter) requiring minimal administration20  SaaS (Cloud) based security service requiring no local software installation  All traffic is routed through SCG’s web proxy where it is thoroughly analyzed  Actions are taken based on granular organization/group/user-level settings  Hard block sites, completely blocking access to the site Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411
  21. 21.  Softblock sites, allowing access to sites after warning for an unlimited or limited amount of time  Built in optional anti-virus scanner, with on-the-fly scanning  Unlimited number of custom categories can be added Wireless Mesh Systems Wireless Mesh Systems were created to combine infrastructures over vast distances, which also includes multi network connectivity. Succor Consulting Group, Inc. provides highly trained, certified network/system engineers for all of your telecommunication needs. Hospitals and Healthcare Organizations can benefit by increasing network connectivity, ensuring 99.99% uptime, providing enhanced wireless security, and bridging connectivity to satellite offices and hospitals within a specified region. This can also provide another stream of revenue for a hospital who provides wireless services to other individual physician practices in the area, for a premium. Workflow Management Having the ability to control all of our practice’s or hospital’s processes through digital workflows accelerates your operations, increases transparency, and improves the availability of information. Succor Consulting Group’s Integrated Workflow Management adapts to your preference and style, enabling you to truly personalize your operations, whatever system or solution you may be using. Our system is flexible enough to mirror your existing processes and innovative enough to revitalize them through powerful collaboration tools.21 Succor Consulting Group, Inc. Copyright 2012 (888) 803-9431 | (704) 215-4411