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OCTOBER 2017

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SHANNA S. ANTOINE
505 Summerchase Drive | Duluth, GA 30096 | (832) 819-7034 | mrsshanna16@gmail.com
ADMINISTRATIVE ASSISTANT
SUMMARY OF QUALIFICATION:
Highly motivated, results-driven professional offering experience in challenging business environments requiring
strong organizational, analytical, and follow through capabilities. Demonstrate exceptional interpers onal and
communication skills relating to management, colleagues, and customers. My core competencies are Customer
Service, confidential record keeping, business communications, filing, administrative function, and office
equipment operation.
SKILLS:
 A strong written and verbal communication skills and an ability to work with people from diverse
backgrounds
 Ability to multi-task, good organizational and time management skills
 Ability to write correspondence
 Knows how to apply sound judgment and decision-making skills on dealing with a variety of routine and
non-routine issues
 Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and
external contacts
 Have experience in MS Word, PowerPoint, Outlook, and Excel
EDUCATION:
Gwinnett Technical College Lawrenceville, GA
AAS Business Management 2017
PREVIOUS EXPERIENCE:
United States Army, SGT Fort Stewart, GA
Human Resource Specialist 08/2005-11/2012
 Handled all human resource support matters
 Oversight of all strength management and strength distribution actions
 Responsible for the readiness, health and welfare of all Soldiers.
 Postal and personnel accountability support
 Able to be proactively cross training on an ongoing base to keep on top of customer, contractor and
equipment changes in the tank monitoring center
TaxSlayer Evans, GA
Client Support 08/2015-04/2016
Provided tax guidance and customer support to clients and resolved tax problems and questions. Wrote tax and
product training documentation; and recommended product updates and enhancements to clients.
Tele performance Evans, GA
Call Center Representative/Customer Service 04/2016- 05/2016
Primarily responsible for providing the highest level of quality service to members through the handling of routine
to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates
member relationships through needs assessment and solution by offerings a wide array of products.
SHANNA ANTOINE
Goodwill Assistant Manager Augusta, GA
Retail 05/2016 - 08/2016
 Assisted with recruiting, selecting, developing, evaluating and counseling employees. Maintained open
communication with employee and management.
 Responsible for scheduling with the guidance of the Store Manager.
 Performs/supervises administrative tasks, including: accurate daily/weekly/monthly reporting; ordering
supplies and equipment; check-in and close-out procedures, including cash management.
 Demonstrates and educates excellent customer service skills.
 Demonstrates consistent positive behavior with internal and external customers

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OCTOBER 2017

  • 1. SHANNA S. ANTOINE 505 Summerchase Drive | Duluth, GA 30096 | (832) 819-7034 | mrsshanna16@gmail.com ADMINISTRATIVE ASSISTANT SUMMARY OF QUALIFICATION: Highly motivated, results-driven professional offering experience in challenging business environments requiring strong organizational, analytical, and follow through capabilities. Demonstrate exceptional interpers onal and communication skills relating to management, colleagues, and customers. My core competencies are Customer Service, confidential record keeping, business communications, filing, administrative function, and office equipment operation. SKILLS:  A strong written and verbal communication skills and an ability to work with people from diverse backgrounds  Ability to multi-task, good organizational and time management skills  Ability to write correspondence  Knows how to apply sound judgment and decision-making skills on dealing with a variety of routine and non-routine issues  Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts  Have experience in MS Word, PowerPoint, Outlook, and Excel EDUCATION: Gwinnett Technical College Lawrenceville, GA AAS Business Management 2017 PREVIOUS EXPERIENCE: United States Army, SGT Fort Stewart, GA Human Resource Specialist 08/2005-11/2012  Handled all human resource support matters  Oversight of all strength management and strength distribution actions  Responsible for the readiness, health and welfare of all Soldiers.  Postal and personnel accountability support  Able to be proactively cross training on an ongoing base to keep on top of customer, contractor and equipment changes in the tank monitoring center TaxSlayer Evans, GA Client Support 08/2015-04/2016 Provided tax guidance and customer support to clients and resolved tax problems and questions. Wrote tax and product training documentation; and recommended product updates and enhancements to clients. Tele performance Evans, GA Call Center Representative/Customer Service 04/2016- 05/2016 Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan or deposit). Creates member relationships through needs assessment and solution by offerings a wide array of products.
  • 2. SHANNA ANTOINE Goodwill Assistant Manager Augusta, GA Retail 05/2016 - 08/2016  Assisted with recruiting, selecting, developing, evaluating and counseling employees. Maintained open communication with employee and management.  Responsible for scheduling with the guidance of the Store Manager.  Performs/supervises administrative tasks, including: accurate daily/weekly/monthly reporting; ordering supplies and equipment; check-in and close-out procedures, including cash management.  Demonstrates and educates excellent customer service skills.  Demonstrates consistent positive behavior with internal and external customers