non verbal, communication

1. Non-verbal
communication.
PRESENT BY – MAX SEE THIEN ERN & LOW ZI QING

2. Types of communications.
• Verbal communication is the use of auditory
language to exchange information with other
people. It includes sounds, words, or speaking.
• Non-verbal communication is communication
between people through non-verbal or visual
cues. This includes gestures, facial expressions,
body movement, timing, touch, and anything else
that communicates without speaking.
• According to the research, non-verbal
communication takes up around 65% of our daily
communication. While verbal communication
such as words spoken are only 35% of it.

3. Thailand
Asian country VS Western Country
The United States
of America (USA)

4. Body Language.
: A firm handshake is a common greeting between
males, and happens (less commonly) between a male
and a female. Women tend to shake hands with one
another only if it is their first time meeting, or if it is a
business situation. Female friends often greet with a
hug.
: The traditional Thai greeting is called
the wai. In general, the younger person greets first,
by placing the palms together at chest level
and bowing slightly.

5. Body Language.
: To Americans the OK hand gesture means “this is
good”, “no problem”, “I agree”. However, the same
symbol is used to mean “worthless” in the body
language of many other cultures.
: Pointing with your finger or feet at something in
Thailand is consider rude and a conservative person
or a senior citizen might think you lack manner /
disrespecting.

6. Personal appearance.
: Americans do not have any special type of rules
for clothing. As long as one wear clean and
proper clothing, that is considered acceptable to
them.
: Thailand is an extremely conservative country where people are
expected to wear clean and smart clothing. For instance, women
in Thailand need to wear skirts that are at least knee-length,
conservative blouses with three-quarter or long sleeves, and full
shoes with a small heel. If one fail to do so, the respect from
Thais will disappear right along with them.

7. Touching.
: Although most Americans have physical touch on greeting ,but
they are annoyed if they are touched on the head (signifies
good boy or girl).
: It is unhealthy to point, touch, play or even stand
over an elder's head in any case, especially monks, as
Thai people believe that a person’s head is the
highest position of their body, the centre of moral
spirit as well as
Knowledge.

8. Touching.
: Kissing and hugging are considered to be polite
in most western country.
: Hugging is not done in Thailand and it is considered
very inappropriate. Thais do not hug each other at all
and foreigners who hug in public draw disapproving
looks towards the locals. Men and women do not
hold hands and kissing in public as it seem strange or
even offensive in Thailand.

9. Vocal characteristics.
: The Americans often speak at a fast pace due to
the frequent use of short forms in their
conversation. For example, gonna(going to)
,ASAP(as soon as possible).
: Normally , Thais speak gently with high pitch tone &
at a slower pace.

10. Use of time and space.
Most Americans have what they call “personal space“. It is an
invisible space around a person has an invisible boundary.
For example ,If you’re waiting in line behind someone you’re not
talking with, stand a few steps back.
: Thais, by contrast, require very little personal space,
especially among friends, though they will not greet
each other with hugs.
:

11. Conclusion
When non-verbal communication is used to
accent a message, it can enhance
understanding.
Hence, non-verbal communication plays an
important role in how people interact with
one another.
However, in certain circumstances it may
leads to some kind of misunderstanding
between people.

12. End of slide.