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1) Communicate 2) Negotiate 3) Mediate• talking things out and explaining • When two or more people want • the opposing parties meet• people need to express thoughts to work out conflict themselves, with a third party who will act and ideas tactfully they might follow a set of steps. as a mediator • requires skill and experience. TYPES OF RESOLUTION 4)Arbitrate 5) Litigate 6) Legislate (Law) • is much more similar to a formal • when people can’t work out • to make something the law or a litigation where an arbitrator will their conflict themselves, they rule. act asjudge and hear out both may go to court and have a trial. sides. • They hire lawyers and go before a judge
COMPROMISE - obvious point but frequently neglectedSEEK MEDIATION CONSIDER STAGING -neutral third party - change in stages often consults with those makes it more palatable toinvolved in a conflict the person SUITABLE SOLUTION CONSIDER EXPERIMENT OR CONSEQUENCING TEST -introducing an - trial and review agreement in stages
LOSE-LOSE WIN-WINWIN-LOSE STRATEGIES OF CONFLICT AND RESOLUTION
STRATEGIES FOR RESOLVING DISAGREEMENT AND DISPUTES Focus onUnderstand the Acknowledge the Establish situation situation Be patient problem not guidelines Be open individual
PROCESS OF CONFLICT RESOLUTION GenerateClarifying the possible problem solutions Decide the best solution Plan an Plan the evaluation of implementation the solution of the solution