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Will Murphy, VP of Business Development & Co-Founder, Talla at The AI Conference 2017

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Startup Showcase Presentation on Talla

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Will Murphy, VP of Business Development & Co-Founder, Talla at The AI Conference 2017

  1. 1. Service Assistant: The Future of Work Automate your help desk with artificial intelligence
  2. 2. Intelligent Conversational Service Desk Instant metrics about employee needs and knowledge. Intelligent routing to the right experts, at the right time. No more stale, lonely wikis. Conversational Ticketing System Improve productivity with workflows that learn what needs to be done. Intelligent Workflows Find information using natural language, without leaving chat. Get questions answered quickly and easily. Conversational Knowledge Base 2
  3. 3. Day-to-Day Employee Work Currently Strategic, creative, and challenging Exciting Work Repetitive, time consuming, and boring Monotonous Work 3
  4. 4. Day-to-Day Employee Work with Talla Talla frees up employees so they can spend more time on the good stuff. Exciting Work Monotonous Work 4 Strategic, creative, and challenging Repetitive, time consuming, and boring
  5. 5. 5 Why is now the right time?
  6. 6. Two Key Business Trends The future of work revolves around chat. A.I. and machine learning are making software smarter 6
  7. 7. The Future of Work Revolves Around Chat • Need for instantaneous information • Ability to create curated groups and channels • Search & knowledge retention • Familiarity with users 7 Chat platforms are experiencing tremendous growth driven by
  8. 8. A.I. and Machine Learning is Making Software Smarter 8 1995 Connected Wave Key Company Netscape Key Technology Web Browser 2005 Social Wave Key Company Facebook Key Technology Web Browser 2010 Collaborative Wave Key Company Uber Key Technology Mobile Today Intelligent Automation Wave Key Company TBD Key Technology AI, IOT, APIs 2000 Interactive Wave (Web 2.0) Key Company Google Key Technology Rich Web/ AJAX
  9. 9. 9 Why You Need An Intelligent Conversational Service Desk
  10. 10. Simple Internal Questions Are Too Time Consuming “Do we have Columbus Day off?” Step 1 You ask the person next to you. Step 2 You look on your calendar. Step 3 You search your company’s wiki. Step 4 You email HR Step 5 And then you wait… 10
  11. 11. The Current Employee Experience • Employees have already adopted and prefer communicating via chat • Information lives in multiple places with no clear source of truth. (wikis, intranets, HR/people ops teams’ heads) • Time consuming for employees to go discover it (spend time one-way searching a wiki) • Employees just try to cut the line and go directly to someone they know 11
  12. 12. Problems Your Team is Experiencing • Time consuming for HR/people ops to surface the right canned response/get the right link to the employee • Unclear how many requests are coming in and what that says about your employee population at large • Unclear whether an employee actually got the information he/she was looking for (closing the loop, the thumbs up of “was this helpful”) • Time spent with interruptions, multiplied by “hot-potato” effect 12
  13. 13. 13 The Time Cost of Interruptions is 7 Minutes
  14. 14. 14 Triaging Service Requests Costs Up to $50/request
  15. 15. Conversational Knowledge Base 15
  16. 16. Demo Talla answers questions similar to ones it has seen before. Conversational Knowledge Base 16
  17. 17. Demo Ongoing feedback improves machine learning and keeps answers fresh. Conversational Knowledge Base 17
  18. 18. Demo Ongoing feedback improves machine learning and keeps answers fresh. Conversational Knowledge Base 18
  19. 19. Intelligent Workflows 19
  20. 20. Demo Handle more complex requests with structured steps. Intelligent Workflows 20
  21. 21. Demo Handle more complex requests with structured steps. Intelligent Workflows 21
  22. 22. Demo Handle more complex requests with structured steps. Intelligent Workflows 22
  23. 23. Demo Handle more complex requests with structured steps. Collect information through polls, forms, and more. Intelligent Workflows 23
  24. 24. Conversational Ticketing System 24
  25. 25. Demo Connect directly with the right people in the organization. Conversational Ticketing System 25
  26. 26. Demo Connect directly with the right people in the organization. Conversational Ticketing System 26
  27. 27. Demo Connect directly with the right people in the organization. Conversational Ticketing System 27
  28. 28. Demo Connect directly with the right people in the organization. Conversational Ticketing System 28
  29. 29. Metrics and reporting about what employees are asking about and quality of service. Conversational Ticketing System 29
  30. 30. Conversational Ticketing System 30
  31. 31. Conversational Ticketing System 31
  32. 32. Conversational Ticketing System 32
  33. 33. Conversational Ticketing System 33
  34. 34. Conversational Ticketing System 34
  35. 35. Conversational Ticketing System 35
  36. 36. Demo Updates and answers directly in chat. Conversational Ticketing System 36
  37. 37. Talla in Action Conversational Ticketing System Intelligent Workflows Conversational Knowledge Base Human in the Loop Talla gets smarter, faster. Stay in control. 37
  38. 38. Service Assistant: The Future of Work Automate your help desk with artificial intelligence Contact us sales@talla.com http://www.talla.com

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