Are You Prepaired


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Are you ready for a disaster, If not we can help you with a solid plan to reduce downtime. And Save money.

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  • Explain Service Response Guidelines in detail.
  • Reducing business interruption can be as simple as proper planning and preparation. Discuss the difference between man-made (pipes burst, water leak, fire, mold, hazardous material spill, etc.) and natural disasters (flood, tornadoes, hurricanes, winter or ice storm, etc.) IBHS (Institute for Home and Business Safety) website ( states, “At least one-fourth of all businesses that close because of a disaster never reopen. Small businesses are especially vulnerable, because few of them have the resources or knowledge to assess disaster risks and develop comprehensive mitigation and recovery plans.”
  • Planning for recovery is crucial for today’s competitive businesses. Research indicates that only 43 percent of businesses that suffer an incapacitating disaster are able to recover and resume operations…and only 29 percent remain in business just two years later.
  • Pre-planning is the main ingredient for any resumption plan and should be tested for various situations to make sure you have considered every conceivable disaster that could impact your operation. It is much simpler to prevent the disaster than to recover after one has struck.
  • With over 5,000,000 square feet of building space housing over 140,000 pieces of equipment, SERVPRO ® Franchise Professionals have the resources to help customers take back control of their lives. With one call, SERVPRO ® Large Loss Response Teams can handle any sized loss in any part of the country.
  • Emergency management personnel may include managers, engineering, security, maintenance and others.
  • Developing mutual agreements with a multitude of vendors is essential as a routine part of a recovery plan. Creating relationships with different vendors before a loss occurs gives you the ability to make arrangements and helps you become familiar with each other’s services and situations before a disaster takes place. Mutual agreements become even more important for you to be able to obtain services when everyone else needs emergency contractors, which is the case in a regional disaster situation.
  • The key to recovery is preparedness. If you know what the situation is, who the players are and what the responsibilities are for each member of a response team, you will be able to better handle business resumption.
  • Over 100 SERVPRO Franchises are identified as Large Loss Response Teams. The Franchisees within the system that participate in Large Loss jobs must meet stringent criteria; must be pre-qualified based on financials, manpower, years in the system, a stage-four operator, available equipment, training, work volume, etc. The Large Loss team has often been described as: One call or one stop shop covering all services from A to Z- from vendors to billing and everything else a customer may need. Large Loss has a virtual unlimited labor pool due to the ability to bring in hundreds of Franchisees from any part of the country to help with a Large Loss, even if they are not a LL response team. Competitors often bring in temps to handle Large Loss projects, whereas SERVPRO pulls in their own licensed, trained professionals to assist where needed.
  • Note for Franchisees: The National Preparedness Month link on ServproNET under the Marketing Services homepage ( has additional resources you can print and share with your clients for free including a Business Preparation Plan, Employee Emergency Communication Plan, Emergency Contact cards, Business Preparation brochures from Dept. of Homeland Security, etc.
  • Are You Prepaired

    1. 1. Emergency Response Profile Developing a Plan to Get Your Facility Back In Business Quickly Following a Disaster Situation ABC Company Like it never even happened. ® of S. Chesterfield / Wildwood
    2. 2. Getting to Know SERVPRO ® <ul><li>SERVPRO ® Franchises have been helping business owners recover from disasters for over 40 years…The Experience You Need. </li></ul><ul><li>Trusted by insurance companies across America. </li></ul><ul><li>Over 1,400 Franchises located in 48 states specializing in fire, water and mold cleanup and restoration…Faster to any sized disaster! </li></ul>Of S. Chesterfield Wildwood
    3. 3. Are You Prepared? <ul><li>Many businesses have an emergency contingency plan in place, but few have a plan to get back into their buildings following a disaster. </li></ul><ul><li>Disasters and resulting business interruption can devastate companies. It is estimated that 25% of businesses that close due to a disaster never reopen. </li></ul><ul><li>It is estimated that 95% of disasters affecting regular business operations are internal or man-made, such as fire or internal flooding. </li></ul><ul><li>With the proper planning and proactive restoration, you can better survive disasters when they occur. </li></ul>of S. Chesterfield / Wildwood
    4. 4. Planning for Recovery <ul><li>A complete Contingency Plan can help mitigate the effects of disasters when they strike. </li></ul><ul><li>An Emergency Response Profile (ERP) is a vital component of a thorough Contingency Plan. It helps you clean up the mess and get back in business. </li></ul><ul><li>Think about the potential disasters that could affect your facility, and then develop a plan to recover as quickly and painlessly as possible. This is the essence of your Emergency Response Profile. </li></ul>S. Chesterfield / Wildwood
    5. 5. Where to Begin <ul><li>Have a plan of action before an event occurs. </li></ul><ul><li>Obtain Resource Priority Commitment to assure help in time of need. </li></ul><ul><li>Identify and eliminate hazards and risks </li></ul><ul><li>to help prevent potential disasters. </li></ul><ul><li>Utilize the expertise of others to help disaster-proof your business. No need to reinvent the wheel. </li></ul>
    6. 6. Emergency Response Is Crucial <ul><li>Select vendors that will supply priority emergency response in any situation, whether a loss is great or small. </li></ul><ul><li>Timely emergency response IS crucial. In the event of a fire or water damage, fast response can mean the difference between restoration and cleaning versus costly replacement resulting from prolonged exposure and secondary damage. </li></ul><ul><li>As part of a Franchise System, SERVPRO ® of South Chesterfield / Wildwood has access to over 10,000 quality teammates with thousands of pieces of commercial equipment and service vehicles that can typically respond to a crisis within hours. </li></ul>
    7. 7. Developing Your ERP <ul><li>Company </li></ul><ul><li>Branch/Location </li></ul><ul><li>Address </li></ul><ul><li>Contact Person(s) </li></ul><ul><li>Business Phone </li></ul><ul><li>After Hours Phone </li></ul><ul><li>ERP Author </li></ul><ul><li>SERVPRO ® of South Chesterfield / Wildwood </li></ul><ul><li>Date </li></ul>
    8. 8. Work Authorization and Insurance <ul><li>Identify emergency management personnel who have the authority to sign work authorizations on-site so work can begin immediately in case of disaster. Be sure to notify emergency management of their role and include 24-hour contact information in planning documents. </li></ul><ul><li>Identify insurance providers, including pertinent contact information. </li></ul><ul><ul><li>- Building </li></ul></ul><ul><ul><li>- Contents </li></ul></ul><ul><ul><li>- Other (if applicable) </li></ul></ul>
    9. 9. Emergency Services <ul><li>Identify Emergency Services contact information. </li></ul><ul><ul><li>- Fire Department </li></ul></ul><ul><ul><li>- Law Enforcement </li></ul></ul><ul><ul><li>- Local SERVPRO ® Franchise </li></ul></ul><ul><ul><li>- Utility Companies </li></ul></ul><ul><ul><ul><li>Electric </li></ul></ul></ul><ul><ul><ul><li>Water </li></ul></ul></ul><ul><ul><ul><li>Gas </li></ul></ul></ul><ul><ul><ul><li>Telephone </li></ul></ul></ul><ul><ul><li>- Other </li></ul></ul>
    10. 10. Service Providers <ul><li>Identify important service providers. </li></ul><ul><ul><li>- General Contractor </li></ul></ul><ul><ul><li>- Sprinkler Service </li></ul></ul><ul><ul><li>- HVAC Contractor </li></ul></ul><ul><ul><li>- Computer Maintenance </li></ul></ul><ul><ul><li>- Elevator Maintenance </li></ul></ul><ul><ul><li>- Plumber </li></ul></ul><ul><ul><li>- Electrical Contractor </li></ul></ul><ul><ul><li>- Glass Company </li></ul></ul><ul><ul><li>- Other </li></ul></ul>
    11. 11. Primary Building Statistics <ul><li>Structural information and detailed building specifications </li></ul><ul><li>Construction information and blueprint location </li></ul><ul><li>Standard operation hours and building usage </li></ul><ul><li>Hazardous materials </li></ul><ul><li>HVAC, plumbing and electrical systems </li></ul><ul><li>Priority and secured areas </li></ul><ul><li>Building grounds </li></ul><ul><li>Furniture and fixtures </li></ul><ul><li>Computers and electronic equipment </li></ul><ul><li>Machinery equipment </li></ul><ul><li>Documents and records </li></ul><ul><li>Valuable Contents </li></ul>
    12. 12. Completing the ERP Process <ul><li>Note any other information that might be needed in an emergency. </li></ul><ul><li>Make copies of your emergency response profile and provide to the appropriate personnel. Keep records of everyone who has access to copies. </li></ul><ul><li>Review the profile and inventory forms periodically and update as necessary. </li></ul><ul><li>Store a copy in a safe location such as a fireproof safe, safety deposit box or offsite. </li></ul>
    13. 13. ERP Benefits <ul><li>Immediate Response following a disaster. </li></ul><ul><li>We are prepared with necessary information to begin restoration while you focus on keeping your business going. </li></ul><ul><li>Large Loss Response Team available for larger jobs or disaster type situations. </li></ul><ul><li>Coordination with other contingency suppliers if needed. </li></ul>
    14. 14. Contingency Planning Resources <ul><li>SERVPRO ® of South Chesterfield / Wildwood can provide additional preparedness planning resources including a business preparation plan, employee emergency communication plan and emergency contact cards. </li></ul><ul><li>As a Department of Homeland Security National Preparedness Month coalition member, SERVPRO ® can also provide additional business preparation resources and materials from the Department of Homeland Security to aid you in your contingency planning process. </li></ul><ul><li>FEMA.Gov, Ready.Gov and the Institute for Business and Home Safety website, also have contingency planning resources. </li></ul>
    15. 15. Contact Information of S Chesterfield/ Wildwood 167 Lamp & Lantern Village 290 Chesterfield, MO 63017 Office: 636-537-5400 Cell: 314-575-0078 Fax: 636-537-1711 E-mail Independently Owned and Operated of S. Chesterfield / Wildwood